Customer satisfaction has a radical impact on the formulation of IT investment strategies

20 %
80 %
Information about Customer satisfaction has a radical impact on the formulation of IT...
Business & Mgmt

Published on February 24, 2014

Author: researchonglobalmarkets



For the complete report ,visit us at:

Or, get in touch with us at :

ICT procurement trends in the Retail Industry - Enterprise ICT investment plans
Product Synopsis
This report presents the findings from a survey of 168 retailers regarding their approach to Information and Communications Technology (ICT) procurement. The survey investigates the way that retailers like to purchase technology, as well as the major IT and business objectives influencing their IT investment strategies.
Introduction and Landscape
Why was the report written?
To highlight the criteria on which retailers select their ICT providers as well as the roles which have influence while making ICT purchasing decisions.
What is the current market landscape and what is changing?
Retailers favour the deployment of almost all technologies on-premise; however the adoption of hosted services is also gaining momentum.
What are the key drivers behind recent market changes?
With the increasing adoption of a multi-channel retail strategy, the demand for hosted services is expected to witness an upward momentum as retailers look to expand into new markets whilst at the same time reducing their costs.
What makes this report unique and essential to read?
Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT Procurement. Very few IT analyst houses will have interviewed 160+ ICT decision makers in the retail industry in H2 2012.

Table of Contents:
1 Enterprise ICT investment trends
1.1 Introduction
1.2 Survey demographics
1.3 ICT budget changes
1.4 ICT investment priorities
2 ICT procurement trends
2.1 Introduction
2.2 Purchasing channels
2.3 Business objectives influencing IT investment strategy
2.4 IT objectives influencing IT investment strategy
2.5 ICT provider selection
2.6 Influencers
2.7 ICT infrastructure environment complexity
3 Summary
3.1 The need to improve efficiency and enhance customer experience is driving investments in advanced technologies in the retail sector
4 Appendix
4.1 Definitions
4.2 Further reading
4.3 Contact the authors

Add a comment

Related presentations

Canvas Prints at Affordable Prices make you smile.Visit http://www.shopcanvasprint...

30 Días en Bici en Gijón organiza un recorrido por los comercios históricos de la ...

Con el fin de conocer mejor el rol que juega internet en el proceso de compra en E...

With three established projects across the country and seven more in the pipeline,...

Retailing is not a rocket science, neither it's walk-in-the-park. In this presenta...

What is research??

What is research??

April 2, 2014

Explanatory definitions of research in depth...

Related pages

Relationship between Customer Satisfaction and Mobile ...

Relationship between Customer Satisfaction ... user satisfaction, use, individual impact ... Review of the previous studies has suggested the formulation ...
Read more

Customer Satisfaction, Profitability, and Firm Value in ...

CUSTOMER SATISFACTION, ... strategy for customer satisfaction affects ... of research has focused on the impact of customer satisfaction on ...
Read more

Pay Satisfaction and Impact on Employees - Assignment

Pay Satisfaction and Impact ... techniques and strategies ... they supported the fact that in the past few decades there has been a radical change ...
Read more

The impact of service delivery quality on customer ...

... delivery quality on customer satisfaction in ... formulation of marketing strategies to ... has a greater psychological impact and ...
Read more

Strategy Implementation (Balanced Scorecard) | ARGE ...

Strategy Implementation (Balanced Scorecard) ... between the formulation of strategy and its ... focus on customer needs and satisfaction.
Read more

Analysis of strategy formulation and implementation at ...

Such an approach spreads the process of strategy formulation and ... impact on customer satisfaction. ... satisfaction of customer needs has been ...
Read more

Measuring the Impact of Corporate Social Responsibility ...

... the applicable business strategy may be inadequate unless it has the control ... Investment in the initiatives of ... a positive impact on customer ...
Read more

Technology’s Effect on Hotels and Restaurants: Building a ...

Technology’s Effect on Hotels and Restaurants: Building a Strategic Competitive ... strategy formulation, ... track customer satisfaction (Jin ...
Read more Featured Content - The Four Stages of ...

It is also imperative to recognize the phenomenal impact the web has on shaping customer ... customer experience has ... the investments, ...
Read more

How quality, value, image, and satisfaction create loyalty ...

... value, image, and satisfaction create ... (through satisfaction) impact on customer ... capacity building investments that enable reliable ...
Read more