Customer satisfaction has a radical impact on the formulation of IT investment strategies

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Information about Customer satisfaction has a radical impact on the formulation of IT...
Business & Mgmt

Published on February 24, 2014

Author: researchonglobalmarkets

Source: slideshare.net

Description

For the complete report ,visit us at: http://bit.ly/ict-trends-retail

Or, get in touch with us at : support@researchonglobalmarkets.com

Abstract:
ICT procurement trends in the Retail Industry - Enterprise ICT investment plans
Product Synopsis
This report presents the findings from a survey of 168 retailers regarding their approach to Information and Communications Technology (ICT) procurement. The survey investigates the way that retailers like to purchase technology, as well as the major IT and business objectives influencing their IT investment strategies.
Introduction and Landscape
Why was the report written?
To highlight the criteria on which retailers select their ICT providers as well as the roles which have influence while making ICT purchasing decisions.
What is the current market landscape and what is changing?
Retailers favour the deployment of almost all technologies on-premise; however the adoption of hosted services is also gaining momentum.
What are the key drivers behind recent market changes?
With the increasing adoption of a multi-channel retail strategy, the demand for hosted services is expected to witness an upward momentum as retailers look to expand into new markets whilst at the same time reducing their costs.
What makes this report unique and essential to read?
Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT Procurement. Very few IT analyst houses will have interviewed 160+ ICT decision makers in the retail industry in H2 2012.

Table of Contents:
1 Enterprise ICT investment trends
1.1 Introduction
1.2 Survey demographics
1.3 ICT budget changes
1.4 ICT investment priorities
2 ICT procurement trends
2.1 Introduction
2.2 Purchasing channels
2.3 Business objectives influencing IT investment strategy
2.4 IT objectives influencing IT investment strategy
2.5 ICT provider selection
2.6 Influencers
2.7 ICT infrastructure environment complexity
3 Summary
3.1 The need to improve efficiency and enhance customer experience is driving investments in advanced technologies in the retail sector
4 Appendix
4.1 Definitions
4.2 Further reading
4.3 Contact the authors

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