Cultural Awareness Training by

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Published on March 15, 2014

Author: complianceandsafety

Source: slideshare.net

SGTM TES / Mil Div / SGTM 5 BSGTM 5 B Attitudes & BehaviourAttitudes & Behaviour ““Cultural Awareness”Cultural Awareness”

SGTM TES / Mil Div / Structure of PresentationStructure of Presentation What is Culture?What is Culture? Understanding Cultural differencesUnderstanding Cultural differences Dealing with Cultural differencesDealing with Cultural differences Case studiesCase studies

SGTM TES / Mil Div / CultureCulture A shared system ofA shared system of meanings,meanings, beliefs,beliefs, valuesvalues behavioursbehaviours through which experience isthrough which experience is interpreted and carried outinterpreted and carried out

SGTM TES / Mil Div / Culture Is ..Culture Is .. RelativeRelative LearnedLearned CollectiveCollective Changes over timeChanges over time Complex responsive processComplex responsive process

SGTM TES / Mil Div / Forces Shaping IndividualForces Shaping Individual CultureCulture Personal Culture Values World-views Beliefs Behaviours Urbanization Migration Minority Experience Cross- cultural Adjustments Profession Gender Language Education Industrialization Social background Ethnic background Religion Nationalism Colonisation

SGTM TES / Mil Div / Dangers!Dangers! StereotypesStereotypes PrejudicePrejudice Ethno-centric perspectivesEthno-centric perspectives

SGTM TES / Mil Div / Culture – In Peace OperationsCulture – In Peace Operations Civilians –Civilians – CiviliansCivilians (International)(International) InternationalInternational actors Localactors Local communitiescommunities CULTURECULTURE Military – MilitaryMilitary – Military (International)(International) Military – CiviliansMilitary – Civilians (Organizational)(Organizational) LocalLocal CommunitiesCommunities

SGTM TES / Mil Div / Understanding CulturalUnderstanding Cultural differencesdifferences Eating habitsEating habits Asia - chop sticksAsia - chop sticks Europe - knife and forkEurope - knife and fork Clean right hand in someClean right hand in some countriescountries Common plateCommon plate

SGTM TES / Mil Div / Understanding CulturalUnderstanding Cultural differencesdifferences Eating habitsEating habits BeefBeef PorkPork HorseHorse ““Everything that moves”Everything that moves”

SGTM TES / Mil Div / Understanding CulturalUnderstanding Cultural differencesdifferences Eating habitsEating habits Pork not eaten by Muslims forPork not eaten by Muslims for religious reasonsreligious reasons Christians keep horses, dogsChristians keep horses, dogs and cats as petsand cats as pets Fish is neutralFish is neutral

SGTM TES / Mil Div / Understanding CulturalUnderstanding Cultural differencesdifferences ReligionReligion Religion – an important place inReligion – an important place in many societiesmany societies Knowledge of religion of hostKnowledge of religion of host nation very importantnation very important Respect religious beliefsRespect religious beliefs

SGTM TES / Mil Div / Understanding CulturalUnderstanding Cultural differencesdifferences Family and GenderFamily and Gender Elders are highly respected inElders are highly respected in some culturessome cultures Understand family tiesUnderstand family ties Different gender beliefs andDifferent gender beliefs and viewsviews

SGTM TES / Mil Div / Understanding CulturalUnderstanding Cultural differencesdifferences CommunicationCommunication Language is culture specificLanguage is culture specific Avoid use of idiomaticAvoid use of idiomatic expressionsexpressions HumourHumour

SGTM TES / Mil Div / Understanding CulturalUnderstanding Cultural differencesdifferences Body LanguageBody Language Gesture/body language haveGesture/body language have different meaningsdifferent meanings Smile will never be misunderstoodSmile will never be misunderstood Polite handshake is accepted in mostPolite handshake is accepted in most culturescultures

SGTM TES / Mil Div / Understanding CulturalUnderstanding Cultural differencesdifferences Dress CodeDress Code Depends on culture, customs,Depends on culture, customs, traditions and climatetraditions and climate Adapt to local customsAdapt to local customs

SGTM TES / Mil Div / Understanding CulturalUnderstanding Cultural differencesdifferences TrafficTraffic Peacekeeper die in trafficPeacekeeper die in traffic accidentsaccidents Different traffic conditionsDifferent traffic conditions Respect local traffic lawsRespect local traffic laws Adapt to local conditionsAdapt to local conditions

SGTM TES / Mil Div / Understanding CulturalUnderstanding Cultural differencesdifferences TimeTime People have different concept ofPeople have different concept of timetime Need to understandNeed to understand ““You have the clock, we have theYou have the clock, we have the time”time”

SGTM TES / Mil Div / Building Cultural AwarenessBuilding Cultural Awareness Understand your own cultureUnderstand your own culture Understand and accept logic ofUnderstand and accept logic of other cultural frameworksother cultural frameworks Cultural differences as uniqueCultural differences as unique and creative problem-solvingand creative problem-solving opportunityopportunity

SGTM TES / Mil Div / Host Country’s CultureHost Country’s Culture Knowledge of history, culture,Knowledge of history, culture, customs and traditionscustoms and traditions Background for the conflictBackground for the conflict Expectations from “Blue Berets”Expectations from “Blue Berets”

SGTM TES / Mil Div / Cultural ShockCultural Shock Unfamiliar:Unfamiliar: – LanguageLanguage – ClimateClimate – CurrencyCurrency – Road signsRoad signs – ColleaguesColleagues Adaptation processAdaptation process

SGTM TES / Mil Div / The Adaptation StagesThe Adaptation Stages HoneymoonHoneymoon Initial confrontationInitial confrontation Adjustment crisisAdjustment crisis RecoveryRecovery

SGTM TES / Mil Div / The Adaptation StagesThe Adaptation Stages STAGESTAGE SITUATIONSITUATION APPROACHAPPROACH REACTIONREACTION HoneymoonHoneymoon First excitingFirst exciting contact withcontact with new culturenew culture ObserveObserve Excitement;Excitement; Curiosity;Curiosity; SlightSlight concernconcern InitialInitial confrontationconfrontation First intensiveFirst intensive feeling withfeeling with new culturenew culture SolveSolve problems inproblems in familiar waysfamiliar ways Confusion;Confusion; MystifiedMystified about;about; OthersOthers behaviourbehaviour

SGTM TES / Mil Div / The Adaptation StagesThe Adaptation Stages STAGESTAGE SITUATIONSITUATION APPROACHAPPROACH REACTIONREACTION AdjustmentAdjustment crisiscrisis ProblemsProblems intensifyintensify ExperimentationExperimentation with newwith new behavioursbehaviours Frustration;Frustration; Anger;Anger; ConfusionConfusion aboutabout RecoveryRecovery Sense ofSense of belonging tobelonging to cultureculture emergesemerges NewNew strategies tostrategies to help onehelp one functionfunction effectivelyeffectively New culture isNew culture is understandableunderstandable ;; Enjoying manyEnjoying many aspect of itaspect of it

SGTM TES / Mil Div / Maintaining Good RelationsMaintaining Good Relations Between military and civilianBetween military and civilian With other military contingentsWith other military contingents Team workTeam work

SGTM TES / Mil Div / Cultural AwarenessCultural Awareness ““If you areIf you are HumbleHumble RespectfulRespectful FriendlyFriendly you will always be fine”you will always be fine”

SGTM TES / Mil Div / Case StudiesCase Studies The market placeThe market place The toilet experienceThe toilet experience To walk hand in handTo walk hand in hand Movement control at the airportMovement control at the airport The giftThe gift

SGTM TES / Mil Div / SummarySummary Cultural awareness is increased byCultural awareness is increased by giving you the most commongiving you the most common examplesexamples This is the first step to handleThis is the first step to handle cultural differences positively, avoidcultural differences positively, avoid conflicts due to misperception and toconflicts due to misperception and to make you interact positively withmake you interact positively with host cultureshost cultures

SGTM TES / Mil Div / SummarySummary Closely related to “Code ofClosely related to “Code of Conduct”, where you get writtenConduct”, where you get written rules.rules. In culture you may find few writtenIn culture you may find few written rules, but make sure, you know andrules, but make sure, you know and obey themobey them

SGTM TES / Mil Div / Questions ?Questions ?

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