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Published on July 12, 2016

Author: anapaula428873

Source: authorstream.com

Emerging Trends in Customer Service: SELF-SERVICE Ana Paula da Motta Paes Emerging Trends in Customer Service Slide21: References http://www.cnn.com/2015/06/05/opinions/schneier-tsa-security/ https://www.zendesk.com/blog/tag/infographic/page/2/ https://robinhq.com/customer-service-guide/channel-strategy/ http://www.creativevirtual.com/us/2015-customer-service-trend-effortless-self-service/ http://www.cio.com/article/2911492/big-data/gartner-business-intelligence-and-analytics-summit.html http://pt.slideshare.net/Customer1/top-10-customer-service-trends-for-2011 https://clarity-us.com/self-service-business-intelligence-analytics-are-the-new-trend-at-gartner/ https://www.ptpinc.com/solutions/enterprise / Slide22: http://www.parature.com/blog/ http://www.eptica.com/products http://www.smh.com.au/business/retail/why-aldi-thinks-selfservice-checkouts-are-a-stupid-idea-20160308-gne2np.html http://steveboese.squarespace.com/journal/2011/7/12/self-checkouts-self-service-and-customer-experience.html http://www.futuretravelexperience.com/tag/bag-drop/ http://www-03.ibm.com/ibm/history/ibm100/us/en/icons/selfservicekiosk/ http://kioskindustry.org/malta-international-airport-introduces-self-service-check-in-kiosks-gozo-news/ http://rampages.us/eshunk/ http://worksmartasia.blogspot.ca/2015/04/mcdonalds-introduces-create-your-own.html http://www.sentios.co.uk/news/ http://www.usatoday.com/story/money/business/2013/02/18/companies-invest-in-self-service-health-care-kiosks/1928873/ http://www.ncr.com/retail/department-specialty-retail/sales-channel-touchpoints/self-service-solutions

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