CRM++ Social Integration for Oracle Cloud Solution

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Information about CRM++ Social Integration for Oracle Cloud Solution
Technology

Published on March 14, 2014

Author: CrmitCorp

Source: slideshare.net

Description

CRMIT’s Social CRM enables you to collaborate effectively with others, outside the line of formal authority, to accomplish organizational goals and to resolve problems. Using Social CRM, you can follow people, post status updates, respond, share & manage groups or even post files/links – all with a CRM focus. Social CRM is strategically positioned to handle customer engagements and interactions with transactions being a by product.
CRMIT’s Social CRM is a SaaS based On Demand solution for Oracle® CRM On Demand. With an effective Web 2.0 technology, it improves collaboration between your CRM users. It changes the face of traditional and transactional CRM, and makes it an information sharing platform which is fun to use, while improving the organization’s productivity.
Social CRM is available in multiple deployment models to support the current industry requirements. As per your requirements, you can opt to keep it as an On Premise (Installed) application within your firewall, or deploy it in a cloud (Amazon Web Services, Google App Engine etc.,), or let CRMIT host it for you.

CRM++ Social CRM Social collaboration made stronger

Computer Telephony Integration © Copyright 2014 CRMIT. All rights reserved. www.crmit.com •Secure platform to share public insights pertaining to organization’s products and services •Follow and track records •Instantly search for files/posts/group feeds using the “search” feature •Tools for active communication engagement – share files, post comments, follow others and so on •Generate system feeds for any of the records that are followed by the user •Collaborate online Social CRM Features users in sales, marketing, service & support organizations3500+ Support for

Computer Telephony Integration © Copyright 2014 CRMIT. All rights reserved. www.crmit.com •Assist in cross sell and up sell of products & solutions with the help of your existing network from a single CRM window •Resolve customer concerns reported through social forums promptly to enhance/upgrade your existing products and solutions •Improve productivity and bonding between CRM users •Create new groups, and social profiles within each group of your contacts through automated and interaction centric processes •Discuss and share strategies across key members of your organization’s departments for maintaining the competitive edge in the market Social CRM Benefits users in sales, marketing, service & support organizations3500+ Support for

Computer Telephony Integration © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Social CRM Preview Social Collaboration within CRM

Computer Telephony Integration © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Social CRM Preview Follow an Account

Computer Telephony Integration © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Social CRM Preview Start a Conversion

Computer Telephony Integration © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CRM ++ Applications CRM On Demand / Oracle ® Sales Cloud Framework Email Workbench Social CRM Computer Telephony Integration Self Service Portal Mobile CRM Enabling rapid deployment and enhanced customer experience 3500+ users in sales, marketing, service & support organizations Oracle® Cloud Private Cloud @Customer

Computer Telephony Integration © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Why customers chose CRMIT End to end expertise on Oracle Customer Experience solutions. Participate in evangelization, roadmaps, product feedback, issues identification & Integration specialization. 013 ISO 270001 REGISTERED 200,000+ users 250+ customers 22+ countries 3000+ app users 23,000+ Hrs Training 10 years Cloud CRM 1000+ man-years of Deployment CX Enablement's Self Service Platform Social Channels Email Integration Telephony Integration Mobile Integration Education & Research Financial Services Oracle Validated Integration Computer Telephony Specializations Largest Cloud CRM Deployment 3 apps on Oracle Market Place Accreditations Technologies

Computer Telephony Integration © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Industry Experience Financial Services Industrial Manufacturing Travel & Transportation Insurance Education & Research Engineering & Construction Public Sector HealthcareConsumer Goods High Technology Retail Life Science

Computer Telephony Integration © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Partial list of CRM++ Customers

Computer Telephony Integration © Copyright 2014 CRMIT. All rights reserved. www.crmit.com What do our customers say Thanks for your super support and very hard work. These were executed professionally and I think we got the balance right, judging by the feedback and also from my observations. Saty Joshi, Interactive Marketing & CRM Marketing Excellence 3M …CRM IT has demonstrated the skills and abilities to met or exceed all of our business expectations……. Throughout the process & requirements gathering workshops and the subsequent week of determining solutions, completing activities etc, they have both been very approachable. Their knowledge of CRMoD and their willingness to offer proactive, practical alternative solutions wherever possible has made it a pleasure to work with them. David Atkinson, Functional Analyst, Suncorp Group Limited James T Lane Vice President - Sales Reporting United Health Group

Computer Telephony Integration © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Enabling Excellence 2012 Winner *Awards and Accolades won by our CRM customers Best Customer Relationship Management Program Award Best SaaS-Based Program Award National Award for E-governance 2007-08

Computer Telephony Integration © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Global Spread Deployment base spread over 22+ countries Sales & Support Offices

Computer Telephony Integration © Copyright 2014 CRMIT. All rights reserved. www.crmit.com +91 (80) 4292 5555 Reach us Americas 1525 McCarthy Blvd Suite 1000,Milpitas, CA 95035 USA EMEA Talbot House, 204-226, Imperial Drive, Rayners Lane, Harrow HA2 7HH London Australia & N Zealand Suite 19, 103 George Street Parramatta, NSW 2150 Australia Japan 2-21-7-703 Kiba, Koto- Ku, Tokyo 135-0042, Japan Malaysia B-5-8 Plaza Mont Kiara 50480 Kuala Lumpur, Malaysia +603 2726 2759+81 3 5809 8444 +1 (408) 722 0634 + 44 203 586 1248 +61 2 9186 2550 Middle East # 14, CRMIT Towers, BTM Layout 1st Stage, 100 Ft Ring Road, Bangalore 560068. India Rest of Asia Salahuddin Ayubi Road , Riyadh, Kingdom of Saudi Arabia

Computer Telephony Integration © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Thank you sales@crmit.com 013 ISO 270001 REGISTERED

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