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Covert Naturalistic Observation

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Information about Covert Naturalistic Observation
Technology

Published on November 19, 2013

Author: anotheruxguy

Source: slideshare.net

Description

How can we observe natural behavior if our mere presence affects what people do? Don’t tell them that you’re observing them. Being covert means observing behaviors in their natural contexts without any intervention or influence by the researcher and without participants knowing that they’re being observed.
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Jim Ross Design Philadelphia: The Bleeding Edge of Design Research October 16, 2013

Covert Naturalistic Observation Jim Ross Design Philadelphia: The Bleeding Edge of Design Research October 16, 2013

User research is unnatural. Covert Naturalistic Observation - Jim Ross 4

User research is unnatural. Source: Flickr – Thomas Link Covert Naturalistic Observation - Jim Ross Source: Flickr – Thomas Link 5

User research is unnatural. Covert Naturalistic Observation - Jim Ross 6

We get informed consent from participants. Covert Naturalistic Observation - Jim Ross 7

But knowing that you’re being observed affects behavior. Source: Flickr – Blue Oxen Covert Naturalistic Observation - Jim Ross 8

Covert naturalistic observation Source: Flickr – Sean Hobson Covert Naturalistic Observation - Jim Ross 10

We usually use overt naturalistic observation. Covert Naturalistic Observation - Jim Ross 11

It’s rare that we use covert naturalistic observation. Source: Flickr – James Emery Covert Naturalistic Observation - Jim Ross 12

Who uses covert naturalistic observation? Covert Naturalistic Observation - Jim Ross 13

Who uses covert naturalistic observation? Covert Naturalistic Observation - Jim Ross 14

Who uses covert naturalistic observation? Covert Naturalistic Observation - Jim Ross 15

Covert naturalistic observation

It allows you to observe realistic, natural behavior. Source: Flickr – David Hillowitz Covert Naturalistic Observation - Jim Ross 17

Trying to remain covert makes observation more difficult. Source: Flickr – Lars Plougmann Covert Naturalistic Observation - Jim Ross 18

You can’t study interfaces or close up interactions. Source: Flickr – Walter Lim Covert Naturalistic Observation - Jim Ross 19

You can’t ask questions, so you rely on observation only. Source: Flickr – Danielle Scott Covert Naturalistic Observation - Jim Ross 20

Ethical concerns about consent, privacy, and deception Source: Flickr – dustpuppy Covert Naturalistic Observation - Jim Ross 21

Covert naturalistic observation

Studying behavior and interactions in a public place Source: Flickr – Drew XXX Source: Flickr – dustpuppy Covert Naturalistic Observation - Jim Ross 23

Covert naturalistic observation

1. Plan what you want to observe. Covert Naturalistic Observation - Jim Ross 25

2. Gather intelligence – do some research on: • • • • The domain User characteristics Tasks and behaviors Existing research Covert Naturalistic Observation - Jim Ross 26

3. Scope out the location ahead of time: layout, people, activity level. Source: Flickr – Ben Salter Covert Naturalistic Observation - Jim Ross 27

4. Consider notifying management and security. Source: Flickr – Elvert Barnes Covert Naturalistic Observation - Jim Ross 28

5. Observe with partners. Source: Flickr – Carey Akin Covert Naturalistic Observation - Jim Ross 29

6. Observe over several shorter sessions to see: • More people • Different situations • Different time periods Covert Naturalistic Observation - Jim Ross 30

6. Observe over several shorter sessions to avoid: • Fatigue • Information overload • “Getting caught” Covert Naturalistic Observation - Jim Ross 31

7. Blend in – dress like everyone else. Source: Flickr – Michael Ocampo Covert Naturalistic Observation - Jim Ross 32

7. Blend in – do what others are doing. Source: Flickr – James Emery Covert Naturalistic Observation - Jim Ross 33

7. Blend in – use a mobile device. Source: Flickr – Elvert Barnes Covert Naturalistic Observation - Jim Ross Source: Flickr – Elvert Barnes 34

8. Don’t take obvious notes. Source: Flickr – Geek Calendar Covert Naturalistic Observation - Jim Ross 35

8. Don’t take obvious notes – use a phone or tablet. Source: Flickr – Elvert Barnes Covert Naturalistic Observation - Jim Ross 36

9. Treat recording as secondary – take photos or video last. Covert Naturalistic Observation - Jim Ross 37

9. Treat recording as secondary – use a phone or tablet. Source: Flickr – Jesus Leon Covert Naturalistic Observation - Jim Ross 38

9. Treat recording as secondary – don’t record audio. Covert Naturalistic Observation - Jim Ross 39

10. Debrief after each observation session. Source: Flickr – Sean MacEntee Covert Naturalistic Observation - Jim Ross 40

10. Debrief after each observation session. Covert Naturalistic Observation - Jim Ross 41

11. Do it ethically – observe in public places. Source: Flickr – Dominic Alves Covert Naturalistic Observation - Jim Ross 42

11. Do it ethically – focus on groups not individuals. Source: Flickr – Alfonso Pierantonio Covert Naturalistic Observation - Jim Ross 43

11. Do it ethically – protect privacy. Source: Flickr – David Goehring Covert Naturalistic Observation - Jim Ross 44

11. Do it ethically – don’t deceive. Source: Flickr – Elvert Barnes Covert Naturalistic Observation - Jim Ross 45

12. Combine it with other methods. Covert Naturalistic Observation - Jim Ross 46

Covert naturalistic observation

 Overt and covert methods each have advantages and disadvantages. Covert Naturalistic Observation - Jim Ross 48

 With understanding of the advantages and disadvantages, we can use overt and covert methods as appropriate to best understand the user experience. Covert Naturalistic Observation - Jim Ross 49

Covert naturalistic observation Jim Ross Design Philadelphia: The Bleeding Edge of Design Research October 16, 2013

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