Converting a Budget Deficit Into an Innovation Surplus

50 %
50 %
Information about Converting a Budget Deficit Into an Innovation Surplus
Business

Published on June 25, 2014

Author: lschwartz925

Source: slideshare.net

Description

John Edgar, VP of IT and Kathleen A. Warnaar, Manager, Performance Achievement, United States Postal Service
It’s no secret that the United States Postal Service operates under a stringent budget deficit, but what may surprise you is that the IT organization has converted that deficit into an innovation surplus. Join USPS, John Edgar, VP of IT and Kathleen Warnaar, Manager, Performance Achievement, as they discuss how they’ve been able to align IT as an enabler in support of a cross-organizational initiative focused on service, revenue and value transformation. Employing new strategies and approaches in service definitions and delivery, IT is successfully achieving operational efficiencies, cost savings and customer satisfaction. John and Kathleen will discuss how IT is reinvesting the savings delivered by their ITSM initiatives to drive additional innovations and automation across the enterprise.

CONVERTING A BUDGET DEFICIT INTO AN INNOVATION SURPLUS John Edgar Vice President, Information Technology United States Postal Service (USPS) Kathleen Warnaar IT Service Management Executive Sponsor United States Postal Service (USPS)

AGENDA i) TODAY’S POSTAL SERVICE ii) WHAT THE BUSINESS NEEDS FROM I.T. iii)ANSWERING THE CALL iv) OUR FUTURE

WE ARE PART OF A $1,300,000,000,000 INDUSTRY USPS IS INVESTING IN NEW CAPABILITIES TO BETTER SERVE CUSTOMERS, AND COMPETE EFFECTIVELY IN THE MAILING AND SHIPPING BUSINESS.

THE POWER OF USPS I.T. I.T. SUPPORTS ONE OF THE LARGEST AND MOST EFFICIENT LOGISTICS AND DELIVERY NETWORKS IN THE UNITED STATES

THE POWER OF USPS I.T. I.T. SUPPORTS ONE OF THE LARGEST AND MOST EFFICIENT LOGISTICS AND DELIVERY NETWORKS IN THE UNITED STATES

I.T. IS ONE OF THE 1ST RESPONDERS TO THE EVER-CHANGING BUSINESS

A DYNAMIC ORGANIZATION: USPS ADAPTS AND STAYS RELEVANT AS DISRUPTIVE TECHNOLOGY CHANGES THE WAY WE DO BUSINESS

COLLABORATION = INNOVATION “THE SYNERGY, PARTNERSHIP, COLLABORATION, AND INNOVATIVE IDEAS OF ALL FIVE CIO PARTNERS AND THEIR ABILITY TO DELIVER DEFINES THE CIO AND ITS VALUE TO THE BUSINESS.” —JIM COCHRANE, USPS CIO

WHAT THE BUSINESS NEEDS FROM I.T.

WHAT DOES THE BUSINESS NEED FROM I.T.?  ENHANCE CUSTOMER EXPERIENCE  GENERATE REVENUE  INCREASE EFFICIENCY  IMPROVE SERVICE

 Agile  Cost Effective  Integrated  Simple WHAT DO WE NEED TO BE?  Measurable  User Focused  Adaptive  Fast

ANSWERING THE CALL SERVICE DELIVERY, TRANSPARENCY, AND PARTNERSHIP

I.T. YESTERDAY

PLANNING FOR CHANGE

JOURNEY TO ITaaS $ ASSESS STREAMLINE STANDARIZE OPERATIONS AUTOMATE SERVICE DELIVERY INCREASE I.T. OPERATIONAL EXCELLENCE (AGILITY, EFFICIENCY AND SIMPLICITY) STANDARIZE OPERATIONS SERVICE ORIENTED PLATFORM

SATISFIED CUSTOMERS

OUR FUTURE

EXPANDING SERVICES ACROSS USPS

ROADMAP INCIDENT, PROBLEM, KNOWLEDGE, CHANGE, & CONFIGURATION MANAGEMENT, EMPLOYEE SELF SERVICE SERVICE CATALOG & SCORECARDS AUTOMATION & ORCHESTRATION SOCIAL IT

HOW WE DELIVER  AGILE  EFFICIENT  FLEXIBLE  RESPONSIVE  RELEVANT

THANK YOU John Edgar Vice President, Information Technology United States Postal Service Kathleen Warnaar IT Service Management Executive Sponsor United States Postal Service

Add a comment

Related presentations

Boat chandlery

Boat chandlery

October 26, 2014

http://ecommerce-for-business.com/shackles-boats-theboatonlinestore/ We offer a ...

http://vendere-su-internet.com/shackles-for-boats-from-theboatonlinestore/ Moori...

Silver bar!

Silver bar!

October 21, 2014

Pretty similar to gold bars are these silver slabs. Silver is considered as the mo...

Gold coin prices!

Gold coin prices!

October 21, 2014

If you are an investor of gold bars and coins, one of the major things that you ou...

CyberSecurity's social media stats for one week as of Oct 21st 2014

CyberSecurity's social media stats for one week as of Oct 28th 2014

Related pages

Webinar: Converting a Budget Deficit Into an Innovation ...

The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace.
Read more

Government budget balance - Wikipedia, the free encyclopedia

... and a negative balance is a government budget deficit. ... the sizable shift from private deficit to surplus: "This huge move into surplus reflects ...
Read more

Policy Basics: Deficits, Debt, and Interest | Center on ...

... Deficits, Debt, and Interest; ... the federal budget deficit is the amount of ... even though the budget was in surplus and debt held by the public ...
Read more

UK Budget Deficit | Economics Help

A cyclical budget deficit takes into account ... the primary budget deficit will be £77bn. Current budget. ... Consequences of budget surplus ...
Read more

Government Debt and Deficits: The Concise Encyclopedia of ...

Government Debt and Deficits. by John ... Federal debt is divided into three convenient ... A deficit or surplus thus has effects not just in the ...
Read more

Fiscal Deficit/Surplus Definition from Financial Times Lexicon

Currency converter; ePaper; ... Definition of fiscal deficit/surplus. ... the government has a budget or fiscal surplus.
Read more

Budget Deficit Definition | Investopedia

The term "budget deficit" is most commonly used to refer to government spending rather than ... The opposite of a budget deficit is a budget surplus, ...
Read more

Administration’s Mid-Session Budget Review: Largest ...

Administration’s Mid-Session Budget Review: Largest Deficit ... this Administration inherited a budget with a surplus that was ... innovation must ...
Read more

practice exam 3 flashcards | Quizlet - Simple free ...

a. a budget deficit and ... d. people losing a job when their skills become obsolete due to technological innovations. ... The budget deficit or surplus ...
Read more