Contact Center Compliance TCPA Solution Overview

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Information about Contact Center Compliance TCPA Solution Overview
Business & Mgmt

Published on February 19, 2014

Author: ryanthurman



TCPA and DNC Scrubbing overview and safe harbor compliance solutions for contact centers.

866-DNC-LIST Contact Center Compliance is the leading Cloud Based Compliance Company is focused on enabling contact centers with efficient and reliable solutions to stay up to date with outbound and inbound calling rules such as TCPA and DNC by offering guaranteed safe harbor protection. Compliance in the Cloud Centralized Safe Harbor Compliance Guidance

866-DNC-LIST Cloud Based Compliance Solutions for Contact Centers DNCScrub – Web based National, State & TCPA Wireless “Do No Call” list scrubbing with EBR & Internal DNC list management. SFTP and Secure API Access. Integrated with leading dialing platforms such as Five9. Compliance Guide – Online State Registration & Exemption wizard for call campaign licensing. Complete with regulatory guide. Powers DNCScrub Regulatory Rules. Training Master TM – Customizable Online Training for Agents and Supervisors (Do Not Call Regulations and Harassment) Data Enhancement – Validates and enhances the quality of your customer data. Phone and email appending. VoIP scrubbing. Disconnect analysis. Land lines and Cell phones.

866-DNC-LIST DNCScrub DNC Safe Harbor Management System for Contact Centers  Rapid List Processing against US and Canadian DNC Lists  TCPA Wireless Do Not Call Scrubbing (also avail as a file push)  Complete DNC Regulation Management US Federal and State DNC lists Internal DNC suppression TCPA Wireless (Carrier prefix and NeuStar ported data) Existing Business Relationship (EBR) Scrubbing GeoScrub and Safe Harbor Qualification  Effectively Manages Enterprises with Multiple Locations and vendors  Secure SFTP and API for integration and automation with client systems  Built in Legal Matrix monitors State & Industry Calling Rules

866-DNC-LIST Client Benefits  Decreased do not list and cell phone suppression costs with a central integrated solution and reliable compliance vendor.  Customized business rules that can be configured on demand via web interface (protects against State holiday restrictions and states of emergency) . Regulatory alerts.  Increased business efficiency from single source for Federal and State DNC lists, EBR rules, with daily updates.  Optional Data Push Available for Internal Compliance Systems

Intelliscrub Legal Matrix Assures Compliance Customized Compliance Filters SFTP Batch Intelligent Legal Matrix Filters TCPA Compliant Secure API Web Reporting DNC.COM 866-DN C-LIST Output = Flagged Output File

866-DNC-LIST Compliance Guide  Updated Regulatory Database Powers DNCScrub  Compliance Gap Analysis Wizard  State Registration/Exemption Guide  Google Search Enabled Regulation Summaries  Interactive Compliance Map  Compliance Webinar access to YouTube channel  LinkedIn Contact Center Compliance Officer’s Group

866-DNC-LIST Training Master  Online Employee Training and Testing  Compliance and Human Resource Management  Self Administered Exams  Extensive Reporting with Certification  Training Modules: Manager and Agent level Compliance Training, Harassment, Build your Own Course Wizard

866-DNC-LIST Cloud Based Compliance Solutions  User-Friendly, Reliable, & Affordable Compliance Solutions  Seamless Integration with Fast Processing  Full Suite of Automated Compliance Solutions  Dedicated Expert Compliance Support  Free Test for Summit Attendees:

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