Considerations for UC and cloud deployments

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Information about Considerations for UC and cloud deployments

Published on February 27, 2014

Author: toddlandry616



Considerations when looking at UC as a Service deployment. Understanding some of the key elements and basic models.

Cloud OnPremise Hybrid UC Considerations for Cloud Presented at Conferences & Expos Todd Landry  Chicago NEC Confidential

Cloud OnPremise Hybrid NEC Confidential

NEC Confidential

Cloud = Everything-as-a-Service? Software-as-a-Service Infrastructure-as-a-Service Platform-as-a-Service Storage-as-a-Service Desktop-as-a-Service Security-as-a-Service Data-as-a-Service UC-as-a-Service Test-as-a-Service API-as-a-Service IT-as-a-Service ... Maybe even IIT-as-a-Service? NEC Confidential

…Services Using Services to Offer Services! Cloud Clients Infrastructure Platform Applications Web browser, Mobile App, Think Client SaaS CRM, Email. Gaming, Virtual Desktop, … PaaS Execution runtime, DB, Web Servers,… IaaS Virtual machines, Servers, Storage, … NEC Confidential

The Cloud: From On-Premises to Service Infrastructure Platform Software as-a-Service as-a-Service as-a-Service Applications Applications Applications Applications Runtimes Runtimes Runtimes Runtimes Security Security Security Security Databases Databases Databases Databases Virtualization Virtualization Virtualization Virtualization Servers Servers Servers Servers Storage Storage Storage Storage Networking Networking Networking Networking On-Premises Managed by You Managed by Supplier NEC Confidential (Source: Microsoft)

The Cloud: UC and Slightly Different Issues to Consider On-Premises Infrastructure Platform Software as-a-Service as-a-Service as-a-Service UC&C Software UC&C Software UC&C Software UC&C Software Operating Platform Operating Platform Operating Platform Operating Platform PSTN / Trunks Network / Security Network / Security PSTN / Trunks Gateways PSTN / Trunks PSTN / Trunks Gateways Network / Security Gateways Gateways POE Switches POE Switches POE Switches Phones Phones Phones Desktop/Mobile Clients Desktop/Mobile Clients Desktop/Mobile Clients Managed by You Managed by Supplier NEC Confidential

UNIVERGE 3C: Designed for Cloud or On-Premises Delivery On-Premises Infrastructure Platform Software as-a-Service as-a-Service as-a-Service UNIVERGE 3C LSC UNIVERGE 3C LSC UNIVERGE 3C LSC UNIVERGE 3C LSC Operating Platform Operating Platform Operating Platform Operating Platform PSTN / Trunks Network / Security Network / Security PSTN / Trunks Certified MG (Gateways) PSTN / Trunks PSTN / Trunks Certified MG (Gateways) Network / Security Certified MG (Gateways) Certified MG (Gateways) Network / Security POE Switches POE Switches POE Switches POE Switches Certified EI (Phones) Certified EI (Phones) Certified EI (Phones) Certified EI (Phones) NEC Desktop/Mobile NEC Desktop/Mobile NEC Desktop/Mobile NEC Desktop/Mobile Deployed On-Premises Deployed in Cloud DC NEC Confidential

Thinking Hybrid UC Deployments… • • • • • • Think of it as: Multiple Data Centers Disaster Recovery - Automated Replication Servicing Smaller Offices / Roaming Users Economize on DC Costs Regional Coverage Load Balancing NEC Confidential

Thinking Hybrid UC: Concerns About Security & QoS e.g. Amazon DirectConnect Dedicated connection from your data center to AWS. • • • • • • Private Network Consistent Performance Elastic Optimized BW Costs Multiple Providers (Partners) Global NEC Confidential

Asynchronous Net-Effect: The Changing Unified Platforms Life-Cycle Activity Streams Tweets Real-time eMail TDM Voice SMS IP PBX Phone Calls TDM Switches Baby Boomers IM IP Audio Conference Presence Doc Sharing Federation Video-message Message Posts Web Conference Tasks/Projects Micro-Blogs Projects/Tasks Real-time media IP Video Unified Communications IP Appliances Follows UC Software Gen X NEC Confidential Unified Communities Community SW Platforms Millennials

UC Deployment Decision: More than just DC or Cloud Business Governance and Policies Asset Management Data Center or Cloud Agility Multi-device Support Security NEC Confidential

Selecting UC Fit for your IT Strategy & Deployment Planning Technology Applications Solutions Software Centric Flexible core software engines and blend of application software that can be deployed anywhere. User Centric Business user experience focus. Deliver rich collaboration from anywhere. It should allow for tailoring to your business. Services Centric Services-oriented, enabling more integrated experiences,customization that aligns with your business needs. NEC Confidential

Reliability in a UCaaS Cloud Structure PSTN Connectivity DC Monitoring Provisioning Virtualization Distributed DCs Distributed UC SW Reliable Connectivity Multiple Sites Multiple Clients © NEC Corporation 2012 NEC Confidential Source: NEC UNIVERGE Cloud Services

Web-centric, Service-oriented Software Architecture Collaboration UC Clients Receptionists Mobility Clients Customer Agents Vertical Apps User centric clients provide secure access from virtually anywhere User Based Services Web Services Unified Communications & Collaboration SIP Support Application Services Contact Center / Agent Services Virtualization Support IT Infrastructure Support Presence Services Vertical & Enhancement Applications Media Support A wide array of connection options allow you to tailor to your organizational needs PBX’s TEL07032012 IP Phones Reference: NEC UNIVERGE 3C Architecture Soft phones Mobile Devices Room based video SIP Carriers

Example of UCaaS Packaging Flexibility Package Add-ons UC Premium • Voice Mail • Unified Messaging • UC Fax • Call Recording • Additional Devices UC Standard • All UC Standard Features UC Standard Unified Messaging • • • Feature-rich UC voicemail: Web-based & TUI control E-mail delivery Mobility • UC Mobile Client • Softphone Media Options • Video Conferencing • IP Phones • Softphones • Recording © NEC Corporation 2012 Enhancements UC Basic • UC Basic Features Desktop Application • • • • • IM/Chat Presence Call Control User Profiles Device Management Voice • Choice of phones • 200+ PBX Features Including: • E911 • Call Waiting • Caller ID • Call Transfer • Call Forward Voicemail Support IP Phone • • • • • Basic • Technical Support 24x7 NEC Confidential Queuing Group Contact Center FMC/Dual Mode Packaged Long Distance MPLS System Offerings • • • • Internet (Site) Disaster Recovery Redundant Gateway Managed Services Source: NEC UNIVERGE Cloud Services

Flexible Choices in Media Devices Conferencing Hospitality Polycom Desktop and Video NEC Desktop NEC Wireless TEL07032012 Mobile & BYOD Enhancement

Adaptable for Every Role in Your Business ▐ The same software adapts to the many needs within your business. ▐ More people will collaborate more often, with more people, more easily! Document sharing Video conferencing Marketing Co-browsing File sharing Sales Workgroup Collaboration Instant Messaging Application sharing Sales Presentations Screen sharing Emergency Notification Webinars Remote control Audio conferencing Engineering Support Operations Finance Administration An IT software investment designed to benefit my entire organization! TEL07032012 I run my Webinars with it!

Looking Forward: How to Think When You Plan….  Technology should be shaped by environments and by how people live  Offices should be designed for “face time” and more “group oriented” spaces  Offices will comprise more core teams operating around the globe  Collaboration will need to happen incredibly fast and will always be available  Adopt a more relaxed attitude to time – people are connected 24/7  Think about how you will Empower Your Workforce NEC Confidential

10 Key Considerations 1. Capacity Planning 6. Software Upgrades o Licensing, Load Balancing, CPUs, bandwidth, IP Phones o Capabilities offered and alignment with your business needs, roadmaps, power to negotiate 2. Cooling 7. Support Staff o Order the air conditioning, and backups - keep those servers cool! 3. Equipment o Flexibility for Clients needed for your business & planning to order, deploy, and support. 4. Connectivity o PSTN, IP, Internet Services 5. Disaster Recovery Plan o Backup and restore methods and facility replication process o Staff requirements, especially in a highly distributed environment 8. Capital vs OpEx Expense o Finding the right balance to contribute to the companies financial planning 9. Security o Protection plan for facilities, network attacks, encryption 10.Customization o Access to open services and SDKs matched with the need to integrate & customize for your business needs? NEC Confidential

NEC Advertisement – UNIVERGE 3C [See our Live Demo] • Software: Service-oriented, Distributed, Software Architecture • Flexible: On-Premises, in the Cloud, or as Hybrid • User-centric: Empowers your Workforce from Anywhere, Anytime. • Web-oriented: Web-architecture technology and Rich Internet Applications • Streamlined: Integrated topology is easy to administer • Secure: Applies Enterprise Credentials, Certificates – Certified by JITC NEC Confidential

Thank You for Joining! © NEC Corporation 2012 NEC Confidential

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