Connecting with Patrons in a Mobile-First Culture

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Information about Connecting with Patrons in a Mobile-First Culture

Published on June 10, 2016

Author: instantencore

Source: slideshare.net

1. League of American Orchestras Conference Marketing Constituency, Groups 1 & 2 June 10, 2016 Connecting with Patrons in a Mobile-First Culture

2. The State of Mobile

3. US Adult Mobile Ownership • 92% of US adults own mobile phones (source: Pew Internet Project) • 79% of US mobile phone owners have smartphones (source: comScore) • 45% of US households own a tablet computer (source: Pew Internet Project)

4. US Adult Mobile Ownership

5. The expectation that we can access relevant content and services on our mobile devices in our immediate context and moments of need. - Forrester Research

6. Live performance takes place in a specific venue at a certain time. Mobile moments for a live performance are defined by their proximity to the performance in space and time.

7. • Longitudinal study with reports every 3 years • Looking at arts patrons’ self- reported mobile preferences • Over 1,000 responses from arts patrons in (San Jose, Austin, Nashville, Philadelphia, and Boston)

8. Culture Track 2014 Source: LaPlaca Cohen

9. CONTENT + CONTEXT RELEVANT

10. More email is opened on mobile than desktop and webmail combined Source: Litmus

11. Source: Capacity Interactive

12. Source: Capacity Interactive 90% had 1/5 of web traffic from mobile; 79% had 1/4 of web traffic from mobile

13. We’re growing increasingly addicted to using apps… Source: Flurry Analytics

14. And the percentage of time we spend using the mobile web is decreasing… Source: Flurry Analytics

15. Ok, but what apps are we using? Source: Flurry Analytics

16. Source: comScore

17. Email vs Texting vs Push Parameter Broadcast Email Text Message /SMS Push Notification Reach Probability Medium High High Avg. Amount of Time Until Read 6.5 hrs 15 min 15 min Sender’s Identity Clear Often unclear Clear Avg. Open Rate 23% (across all industries) 90% 90% Engagement Medium Medium High Cost Medium High Low Opt-out Rate 20-50% (depending on industry) 60% 40% Source: Publ.com

18. Push Notifications • Connect them to app content AND external web content • Segmentation options • Scheduled delivery • Geofence push notifications • Geo-targeted push notifications • Beacons – micro geofence push notes

19. David Dombrosky, Chief Marketing Officer T: (412) 418-4696 E: david@instantencore.com

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