Conflict Resolution

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Information about Conflict Resolution

Published on March 10, 2014

Author: hammadwaseem96



Topic: Conflict Resolution
Subject: Managerial Communication
Col Akhtar Khalili

Conflict & Views About Conflict

What is Conflict?

Conflict in the light of Holy Quran In Surah Al-Baqarah, we find the following dialogue between Allah (SWT) and the Angels: And (remember) when your Lord said to the Angels: “Verily I am going to place (mankind) generations after generations on earth”. They said: “Will you place therein those who will make mischief therein and shed blood while we glorify you with praises and thanks and sanctify you?” He said: “I know that which you do not know”. (2:30-31).

Different Views about Conflict

Happy Family View

The Conflict View

The Evolutionary View

Characteristics of Conflict



Levels of Conflict

Intrapersonal Conflict Heart Mind Level One Battle Between &

Interpersonal Conflict

Intergroup Conflict

International Conflict

Inter-Organizational Conflict

Inter-Civilization Conflict

Conflict Resolution & Dealing Style or Approaches

What is conflict resolution?

Conflict Resolution Approaches

Win-Lose Competition

Win-win Accommodation

Lose-Lose Avoidance

Lose-Win Compromise

Win-Win Collaboration

Conflict Resolution Methods 9+6+2=17

4 Steps Express the Need Find out if the need can or cannot be met Yes=Resolution No=Negotiate or Management of Conflict

Negotiation Interest Position Agreement BATNA: best alternative to negotiated agreement

Conciliation Mediation Consultation Arbitration Peer Review Ombudsman Third Party Third Party Third Party Third Party Third Party Third Party Guides Disputants Communication Link Expert Opinion Court-like settings Impartial Coworkers Respected & Trusted Member

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