Published on March 10, 2014
Conflict & Views About Conflict
What is Conflict?
Conflict in the light of Holy Quran In Surah Al-Baqarah, we find the following dialogue between Allah (SWT) and the Angels: And (remember) when your Lord said to the Angels: “Verily I am going to place (mankind) generations after generations on earth”. They said: “Will you place therein those who will make mischief therein and shed blood while we glorify you with praises and thanks and sanctify you?” He said: “I know that which you do not know”. (2:30-31).
Different Views about Conflict
Happy Family View
The Conflict View
The Evolutionary View
Characteristics of Conflict
Levels of Conflict
Intrapersonal Conflict Heart Mind Level One Battle Between &
Conflict Resolution & Dealing Style or Approaches
What is conflict resolution?
Conflict Resolution Approaches
Conflict Resolution Methods 9+6+2=17
4 Steps Express the Need Find out if the need can or cannot be met Yes=Resolution No=Negotiate or Management of Conflict
Negotiation Interest Position Agreement BATNA: best alternative to negotiated agreement
Conciliation Mediation Consultation Arbitration Peer Review Ombudsman Third Party Third Party Third Party Third Party Third Party Third Party Guides Disputants Communication Link Expert Opinion Court-like settings Impartial Coworkers Respected & Trusted Member
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