Conflict Managment PPT

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Published on November 18, 2017

Author: trinamtiut

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Conflict Management : Petronela Trina Matiut, FNP-C PC728 Conflict Management Introduction: Introduction “ Peace is not the absence of conflict, but the ability to cope with it” Mahatma Gandhi background : background Why can we all just get along? “There are more than two ways to skin a cat” Conflict management: importance and implication: Conflict management: importance and implication Purpose Conflict in unavoidable, despite training those in leadership positions. Conflict can result from poor management styles, change, and different personalities among co-workers. A leader should be able to bring out the best in each team member by encouraging and motivating them. Conclusion By working together as a team, conflict can be managed and resolved, even under a high stress environment. Ultimately, unresolved conflict has a negative impact on patient care and outcomes. Level of evidence: VI McKibben, L. (2017) Organizational Leadership: O rganizational L eadership 5 styles of conflict management Integrating Obliging Dominating Avoiding Compromising Chan , Sit , & Lau (2014). Conflict management styles, emotional intelligence and implicit theories of personality of nursing students: Conflict management styles, emotional intelligence and implicit theories of personality of nursing students Purpose Conflict management is an essential skill and is unavoidable in a clinical setting. Study was done with nursing students to evaluate conflict management styles. Method 568 students completed a questionnaire Results Students with higher emotional intelligence used integrating, obliging and compromising as methods of managing conflict. Those with lower emotional intelligence avoided conflict all together. Conclusion There was a correlation between conflict management styles, personality, and emotional intelligence. Level of Evidence : III Chan , Sit , & Lau (2014). Clinical Leadership: C linical L eadership Guidelines to help facilitate conflict management in healthcare settings Develop skills Agree on the basics Search for common interests Experiment Bolman & Deal, 2017 Famous Leader: Famous Leader Tony Blair Prime Minister of Great Britain 3 principles of conflict resolution View resolution as a journey Attend to minor matters Never give up Shonk , K. (2014) References: References   Bolman, L. G. & Deal, T. E. (2017). Reframing organizations: Artistry, choice, and leadership. San Francisco, CA: Jossey -Bass . Chan , J. Y., Sit, E. M., & Lau, W. M. (2014). Conflict management styles, emotional intelligence and implicit theories of personality of nursing students : a cross-sectional study.  Nurse Education Today ,  34 (6), 934 -939. doi:10.1016/j.nedt.2013.10.012   Shonk , K. (2014). Famous Negotiators: Tony Blair's 10 Principles for International Conflict. Retrieved from https:/ / www.pon.harvard.edu /daily/international-negotiation-daily / international -negotiations-and-conflict-tony-blairs-10-principles-for - dispute -resolution-negotiations/ McKibben, L. (2017). Conflict management: importance and implications .  British Journal Of Nursing (Mark Allen Publishing) ,  26 (2), 100 -103. doi:10.12968/bjon.2017.26.2.100

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