Conflict Management Stages

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Information about Conflict Management Stages
Business & Mgmt

Published on April 7, 2009

Author: realjames

Source: slideshare.net

Description

Presentation I made for my Interpersonal Communication class. Images are copyright their respective owners.

Conflict Management Stages Ryan Gever & James O’Malley

Before the Conflict Preparing to resolve conflict: Try to fight in private Be sure you’re both ready to fight Know what you’re fighting about Fight about problems that can be solved

Preparing to resolve conflict:

Try to fight in private

Be sure you’re both ready to fight

Know what you’re fighting about

Fight about problems that can be solved

Dewey Sequence

Stage One: Define the Conflict Several techniques: Define both content and relationship issues Define problem in specific-terms Focus on present (avoid gunnysacking) Empathize Avoid mind reading

Several techniques:

Define both content and relationship issues

Define problem in specific-terms

Focus on present (avoid gunnysacking)

Empathize

Avoid mind reading

Mark and Ted Defining conflict Mark doesn't want to socialize with Ted’s friends Ted is loves these friends, but Mark doesn't like them Ted thinks they're wonderful and exciting, Mark things they're unpleasant and boring Mark Ted

Defining conflict

Mark doesn't want to socialize with Ted’s friends

Ted is loves these friends, but Mark doesn't like them

Ted thinks they're wonderful and exciting, Mark things they're unpleasant and boring

Stage Two: Examine Possible Solutions Brainstorm Try not to inhibit or censor Look for win-win solutions Avoid win-lose solutions Weigh costs and rewards of each solution Seek solutions in which costs and rewards are evenly shared

Brainstorm

Try not to inhibit or censor

Look for win-win solutions

Avoid win-lose solutions

Weigh costs and rewards of each solution

Seek solutions in which costs and rewards are evenly shared

Mark and Ted Possible solutions: Ted shouldn't interact with friends. (win-lose) Mark should spend time with Ted’s friends. (win-lose) Ted should interact with friends without Mark. (win-win?) Mark Ted

Possible solutions:

Ted shouldn't interact with friends. (win-lose)

Mark should spend time with Ted’s friends. (win-lose)

Ted should interact with friends without Mark. (win-win?)

Stage Three: Test the Solution Test solution mentally How does it feel now? How will it feel tomorrow? Are you comfortable with it? Test solution in practice How does it work? Give each possible solution a fair chance.

Test solution mentally

How does it feel now?

How will it feel tomorrow?

Are you comfortable with it?

Test solution in practice

How does it work? Give each possible solution a fair chance.

Mark and Ted Test mentally: Will Mark be okay with Ted socializing with the friends? Will Ted enjoy seeing these friends without Mark? Test in practice: Do friends think something is wrong between Ted and Mark? Did Ted enjoy the new experience? Did Mark feel jealous, lonely, or abandoned? Mark Ted

Test mentally:

Will Mark be okay with Ted socializing with the friends?

Will Ted enjoy seeing these friends without Mark?

Test in practice:

Do friends think something is wrong between Ted and Mark?

Did Ted enjoy the new experience?

Did Mark feel jealous, lonely, or abandoned?

Stage Four: Evaluate the Solution Fact hat Feeling hat Negative argument hat Positive benefits hat Creative new idea hat Control of thinking hat

Mark and Ted Can Mark learn more about rewards Ted gets from his friends? How does Mark feel when Ted goes out with these friends? How may the relationship decline if they see friends separately? What benefits might Mark and Ted get from the arrangement? Are there other ways in which they can look at the problem? Have they adequately defined the problem? Are they focusing on the issues? Mark Ted

Can Mark learn more about rewards Ted gets from his friends?

How does Mark feel when Ted goes out with these friends?

How may the relationship decline if they see friends separately?

What benefits might Mark and Ted get from the arrangement?

Are there other ways in which they can look at the problem?

Have they adequately defined the problem? Are they focusing on the issues?

Stage Five: Accept or Reject Solution ACCEPTED Put into more permanent operation REJECTED Discard it and try another solution

ACCEPTED

Put into more permanent operation

REJECTED

Discard it and try another solution

Mark and Ted Ted continues to see his friends. Mark was able to socialize with people who don't offend him. They were both happy with the new arrangement and have accepted the solution. Mark Ted

Ted continues to see his friends.

Mark was able to socialize with people who don't offend him.

They were both happy with the new arrangement and have accepted the solution.

After the Conflict Conflict must be resolved and not generate other conflicts Learn from conflict and process Keep conflict in perspective Attack negative feelings Increase exchange of rewards

Conflict must be resolved and not generate other conflicts

Learn from conflict and process

Keep conflict in perspective

Attack negative feelings

Increase exchange of rewards

Activity With a partner, please discuss how the conflict management stages applied to a conflict you had in the past. Be prepared to share!

With a partner, please discuss how the conflict management stages applied to a conflict you had in the past.

Be prepared to share!

Recap Define the conflict Examine possible solutions Test the solution Evaluate the solution Accept or reject the solution

Define the conflict

Examine possible solutions

Test the solution

Evaluate the solution

Accept or reject the solution

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