Published on March 13, 2014
FIELD MANAGEMENT CASE STUDY COMPASS GROUP PLC DIGITISED FIELD AUDITING PROCESS STREAMLINING OVER A MILLION AUDITS
Compass Group plc (LSE: CPG) is the largest contract foodservice company in the world serving 4 billion meals in over 50 countries. WHO IS COMPASS GROUP PLC
Compass was using a combination of Excel, Word and paper to capture data from the field. This led to data integrity and accuracy issues, hard to access reports and inefficient workflow. COMPASS’S CHALLENGE AND OUR SOLUTION We created a bespoke .NET solution integrating SAP, Cognos and IBM’s TIM, to deliver role-based audits. The audits are conducted on Windows 8 tablets and phones using custom built apps.
WHAT WE DELIVERED A .NET solution including a Windows 8 tablet app
Our challenge was two-fold and included understanding the needs of the audience and the integration requirements. First, we conducted user research to map the auditing and reporting process and the associated issues; the resulting prototype was tested in the field and all learnings were fed back into our production process. Second, we conducted workshops to determine the integration approach with IBM’s Tivoli, SAP and Cognos. »» Business Analysis »» User Experience & design »» Windows 8 app development »» Analytics »» SAP, Tivoli, .NET »» Windows 8 »» Microsoft SQL »» Microsoft .NET HOW WE DID IT SKILLS USED TECHNOLOGIES USED
THE OUTCOME The new system has transformed the auditing process: organising an audit has become more efficient, the auditing process is faster and subject to fewer errors, the completed audit is submitted promptly, the report becomes instantly available to management and the auditor feels more in control. 1.5m 300m thousands audits processed to date questions answered to date of spreadsheets eliminated
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