Communications: Quest for Excellence

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Information about Communications: Quest for Excellence
Business & Mgmt

Published on January 31, 2014

Author: scottqmarcus

Source: slideshare.net

Description

A presentation about attitude, communication, and how they work together by productivity expert and CRP (Chief Recovering Perfectionist) of www.ThisTimeIMeanIt.com, Scott "Q" Marcus. The presentation was for owners of residential care centers on the 2014 Quest for Excellence cruise in the Eastern Caribbean in January of 2014.

Oops! I didn’t mean it to come out that way! (a.k.a “Understanding how attitude enhances and affects communication.”) Scott  “Q”  Marcus CRP,  www.ThisTimeIMeanIt.com 707.442.6243 Facebook.com/ThisTimeIMeanIt @ThisTimeIMeanIt

Your Attitude 2

79% Your Attitude Below Average 1% Pretty Good 69% Average 19% Extremely Upbeat 10% 2

52% Co-Workers’ Pretty Good 49% Extremely Poor 1% Below Average 10% Extremely Upbeat 3% Average 36% 3 2

31% Others’ Pretty Good 30% Extremely Upbeat 1% Below Average 12% Average 57% 2 4 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Attitude “Complex interaction between feelings and beliefs that affect how we react to our environment.” 5 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Honest Attitude Prayer So far today, God, I've done all right. I haven't gossiped, haven't lost my temper, haven't been greedy, grumpy, nasty, selfish, over-indulgent, or told anyone to mind their own business and stay out of mine. I'm really glad about that!… 6 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Honest Attitude Prayer But, in a few minutes, God, I'm going to get out of bed, and from then on I'm probably going to need a lot more help. 6 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Examples of Attitude 7

I  bet  living  in  a  nudist   colony  takes  all  the  fun  out   of  Halloween.  -­‐Age  13 Examples of Attitude 7

Examples of Attitude 7

Examples of Attitude 7

Examples of Attitude 7

Examples of Attitude 7

Examples of Attitude 7

Examples of Attitude 7

The Zebra Rule 8 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

The Zebra Rule 8 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

The Basics 9 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

The Basics < Activity! Inspiration > < Execution Creation > Logical Emotional Physical Spiritual 9 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

The Basics < Activity! Inspiration > < Execution Creation > Logical Emotional Physical Spiritual <<<<Change 9 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

The Basics < Activity! Inspiration > < Execution Creation > Logical Emotional Physical Spiritual <<<<Change 9 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Attitude 10 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Attitude Feelings 10 Beliefs Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Attitude Feelings 11 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Attitude Feelings 11 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Attitude Feelings Experience (Observations) 11 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Attitude Feelings Experience Biology (Observations) 11 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Attitude Feelings Experience Biology (Observations) 11 Response Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Conflict Cycle 12 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Conflict Cycle 12 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Conflict Cycle 12 CALM Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Conflict Cycle CALM Expectations 12 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Conflict Cycle CALM Expectations Noise 12 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Conflict Cycle CALM Expectations Resolution Noise 12 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Conflict Cycle CALM Follow Up Expectations Resolution Noise 12 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Reasons for Conflict 13 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Reasons for Conflict •Shoulds •Disqualifying •Inappropriate Rescue •Perfectionism •Boundary Violation •Selective Viewing 13 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Support vs. Saving 14 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Support vs. Saving • • • 14 Can I help? Want my help? Do I want to help? Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Conflict Styles •firecracker •cold shoulder •backstabber 15 •memory lane •social zinger •last word Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Dealing with Others • • • 16 Happy or Right? Five Year Rule Understand intentions Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

The 3 Rs • • • 17 Recognize Reflect Redirect Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Think “LAST” 18 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Think “LAST” L A S T 18 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Think “LAST” L isten A pologize (Acknowledge) S olve T hank 18 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Most Powerful Word 19 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Most Powerful Word 19 WOW Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

20 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Fair Fighting • • 20 Begin with “I” No Interruptions • • No Denials No Cross Complaints Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Putting it all Together 21 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Putting it all Together ng i g ng ng g n n i io ing io nin fyin est t t ki en rim ues ste lari gg han t In . P Q . Li . C Su . T 1. 2 3. 4 5 6. 7 21 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Oops! I didn’t mean it to come out that way! (a.k.a “Understanding how attitude enhances and affects communication.”) Scott  “Q”  Marcus CRP,  www.ThisTimeIMeanIt.com 707.442.6243 Facebook.com/ThisTimeIMeanIt @ThisTimeIMeanIt

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