Communications - Local and offshore - APM People SIG

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Information about Communications - Local and offshore - APM People SIG
Business & Mgmt

Published on March 14, 2014

Author: assocpm



Presentation by Ann Pilkington and Russel Jamieson, APM People SIG at Project Challenge 2014

Communications - Local and Offshore Ann Pilkington and Russel Jamieson APM People SIG Project Challenge March 2014

A Quick Introduction - Russel  20+ years PM experience, primarily in – Financial Services – Telecommunications  APM People Specific Interest Group (SIG) Chair  APM Wessex Branch Committee  APM Nominations Committee  APM National Awards Committee Deputy Chair  Registered Project Professional (RPP)  Fellow of APM (FAPM)  PRINCE2, MSP and AIM Practitioner  Winning mentor last 2 years for Student PM Challenge!  Manchester United member (suffering badly this season )  Appeared on Page 3 of The Sun…No, alongside!  Quoted in Sunday Times editorial…Interesting!  Yes…I have project managed a failed project…Or have I? Twitter

Examples of Where (Overseas) United States of America Malaysia India South Africa

Quick Wins • Email signatures and ‘Directory’ entries • Full job title • Office address • Landline number • Mobile number • ‘Golden’ Hours • Common times, if any, when employees across time zones are available together • Politely ask ALL teams to only take breaks when they fall outside of the 'golden’ hours to maximise available time together

Quick Wins • Always quote the same customers time zone e.g. UK – USA – AUSTRALIA… • Email content • DO provide full details of what you want and why • DO provide business justification • DO provide all references and key contact you have been speaking to • DO ensure ‘subject’ reflects the contents e.g. Release AK – Story ABCDE–12345 • DO NOT rely on people figuring it out from a massive mail chain you have forwarded • DO NOT email if you can talk – it’s good to talk!

Quick Wins - Understand  When ‘Yes’ could mean ‘Yes’, ‘No’ or even ‘Maybe’  Ethnic Group  Religion  Language  Handshake  Presentation of Business Card  Concept of Face  Do’s and Don'ts  Names  Official Titles  Useful Phrases  Useful Websites

Costs – Offshore versus Onshore • Be involved from inception…not after procurement…easier said than done! • Beware of the ‘bean-counters’! • Beware of offshoring at the expense of lost ‘in-house’ expertise • Make sure that ‘Day 1’ savings aren’t out-weighed by ‘Days 2, 3 & 4’ costs of re-work

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