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Communication Web Lecture

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Information about Communication Web Lecture
Education

Published on January 3, 2009

Author: mrob2k8

Source: authorstream.com

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Interpersonal Communication Skills : Interpersonal Communication Skills Families of Individuals with Developmental Disabilities Nonverbal Communication Skills : Nonverbal Communication Skills Physical Attending Posture Hand Movements/Gestures Eye Contact Facial Expressions Personal Space Nonverbal Communication Skills : Nonverbal Communication Skills Listening Ignoring Pretending Selective Listening Attentive Passive Listening Active Listening Empathetic Listening Slide 4: Message Sender Receiver Message Message Sender Receiver Message Active Listening Non Active Listening Verbal Communication Skills : Verbal Communication Skills Furthering Responses Paraphrasing Response to Affect Questioning Influencing Skills : Influencing Skills Providing Information Providing Support Focusing Attention Offering Assistance Communication Strategies : Communication Strategies Written Strategies : Written Strategies Handbooks Handouts Newsletters Letters, Notes, Journals Report Cards, Grading, Progress Reports Messages Pros and Cons : Pros and Cons PRO: Quick PRO: Good for record keeping PRO: Great for GOOD news PRO: Good for GROUP news CON: Must be able to read CON: Must REMEMBER to read CON: Terrible for BAD news CON: Time consuming for INDIVIDUAL news Telephone Tips : Telephone Tips All calls are important Don’t use for criticism Ask if the timing is OK Know what info you want…write it down Allow enough time for the conversation Thank parent (and others on page 190 of your textbook) Technology Options : Technology Options Email Web Page Videos Face-to-Face Interactions : Face-to-Face Interactions Planned meetings MAPS & other Person Centered Planning Methods Unplanned meetings Multi-family meetings (book calls Group Family Meetings) Effective Planned Meetings : Effective Planned Meetings Always have ‘advance work’ to prepare…both for you and for parents Are held at a time and place convienient for FAMILIES Include ALL necessary players Room setup is appropriate and inviting Always include post meeting follow-up MAPS & Person-Centered Planning : MAPS & Person-Centered Planning Strategies designed to… Gather comprehensive information Be sensitive to the needs of students/consumers and families Be aware of past, present, and future needs Comprehensively plan for next steps Multi-Family Meetings : Multi-Family Meetings Open House Parent University Seminars Workshops

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