Published on October 1, 2014
Adjust Your Communication Style to Conduct Better Investigation Interviews Don Rabon, CFE
Don Rabon, CFE Don Rabon, CFE, author, speaker, instructor and former investigative director, has more than 35 years of experience conducting training in interviewing techniques, detecting deception and investigative disclosure analysis. He is the author of many books, including Interviewing and Interrogation 2nd Edition and Fraud Related Interviewing. He is retired from the North Carolina Justice Academy, North Carolina Department of Justice, where he served as Deputy Director.
Aristotle on the communication process View slide
Aristotle on the communication process Logic Emotion Characte r View slide
S T I M U L U S O B J E C T Verbal Vocal Non-verbal R E S P O S E
Is my verbal communication as effective as possible? S T I M U L U S O B J E C T Verbal Vocal Non-verbal R E S P O S E
My communication style? WHAT Answer
Can I make an assessment of my own style as well as that of the interviewee? HOW Answer
Focus on less salient elements of the communication process? WHY Answer
Less obvious aspects of communication can make big differences! BECAUSE Answer
… heightened attention leading to increased suggestibility. The suggestion being to the interviewee, cooperate in the conduct of the interview
The three benefits are: Trust Help Understanding
How it is developed? Confirmation Formula for development Verification Three Options
The Mind as a Computer
The Five Sensory Channels Seeing Hearing Feeling Tasting Smelling
Three Primary Sensory Channels See Hear Feel
Dominant Sensory Channel
When we communicate we want to…
Predicates for the representational systems
Seeing Appear Clear Cockeyed Colors Focus Glance Look Neat Scan Quiet Silence Shriek Squawk Stammer Give a Hoot
Hearing Audible Babble Buzz Discord Echo Grumble Harmony Prattle Scope Tint Vague Watch Blind to Seeing Red Green with Envy
Feeling Bounce Feel Grasp Handle Kiss Lukewarm Press Poke Tender Touch Beside Yourself Breakdown Iron Out Raising Hell
For Example How Does the inquiry look to you? How does the inquiry sound to you? How do you feel about the inquiry?
What if… What do you think about the inquiry? How can we answer that? What sense is the individual using?
Exercise with the Mysterious Dot
12 Present 3 6 9
Changing from one sense to another Seeing Feeling Hearing
On to rapport Relate Relate to Commonality
Match and Pace and the Process of Rapport
Verification of Rapport
Options after rapport – to gain cooperation (confession, etc.)
Now we can examine persuasion options! Story Parable Suggestions
Thank-you for participating If you have any questions, please feel free to email them to: Don Rabon, CFE firstname.lastname@example.org Joe Gerard, Vice President Marketing and Sales email@example.com
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