Published on October 20, 2013
Leadership Skills Communication 1 mnRAJU
Session Objectives What do your expect to learn from this session? Identify your communication style Recognize communication styles of others Become an active listener Effectively communicate via email Use social media to communicate 2 mnRAJU
The Platinum Rule The PlatinumRule Golden Rule Treat people the way they we want to be treated. mnRAJU
Activity 1 Like to direct Like to relate Open & Outgoing D S Open & Outgoing Quiet & Reserved R T Quiet & Reserved Prefer to work in team Prefer to focus on job mnRAJU
Self Assessment Become aware of your style and preferences mnRAJU
Communication Styles D = Driver S = Socializer R = Relater T = Thinker 6 mnRAJU
Driver Style Who? Result-oriented, demanding, independent, competitive, impatient What? Task and goal-oriented Why? Motivated by challenges How? Insists on action When interacting with a Driver: Speak quickly and confidently; talk results 7 mnRAJU
Socializer Style Who? Optimistic, impulsive, charismatic, disorganized What? Focused on relationships, interactions Why? Social recognition, approval How? Motivates others to action When interacting with a socializer: Be enthusiastic; talk about them/their ideas 8 mnRAJU
Relater Style Who? Team-oriented, supportive, easy-going, loyal, resistant to change What? Focuses on team harmony Why? To maintain status quo, to avoid conflict How? Consistent performance, step by step approach When interacting with a Relater: Use a friendly, cooperative tone; offer assurances of support 9 mnRAJU
Thinker Style Who? Quality control experts, perfectionists, factual, orderly, critical What? Task-oriented Why? The need for accuracy How? Slow, methodical – without mistakes When interacting with a Thinker: Use an organized, thoughtful approach centered on the task 10 mnRAJU
Know the Styles Ideas don’t change - the way you present ideas changes “Ideal” teams are made up of all four styles Be aware of differences – be flexible Mixing different styles strengthens effectiveness Have mutual respect and trust; be willing to adapt to situations 11 mnRAJU
How long do you spend? Talking Listening Writing Reading 12 mnRAJU
Communication Activities 13 mnRAJU
Are you listening? The Club President’s Story 14 mnRAJU
Activity 2 Form pairs Role plays Good listening Poor listening • Debrief 15 mnRAJU
Active listeners Actively absorbing information Showing that you are interested Providing feedback Asking questions Using the right body language 16 mnRAJU
Activity Recall one EFFECTIVE listener that you know What does he/she do to become an effective listener? Note down the skills that make one an effective listener Cross check with the next slide 17 mnRAJU
Listening Styles 1. Competitive/Combative 2. Passive/Attentive 3. Active/Reflective 18 mnRAJU
Active Listeners Listens for facts and feelings Paraphrases Attends with the entire body Doesn’t rely on memory Summarizes Avoids autobiographical responses 19 mnRAJU
Reasons for NOT Listening Preconceived notions Lack of Motivation/attitude Lack of Time Poor listening setting Planning a response during communication 20 mnRAJU
e-mails Do you use e-mail? Why do you use e-mail? What problems/conflicts did you experience in using e-mail? 21 mnRAJU
Bad e-mails Bad Language/tone Poor spelling/grammar Unwelcome sarcasm/humor Small, unreadable font, color Lack of courtesy All caps, bad punctuation Distracting design 22 mnRAJU
Guidelines for e-mails 1. Precise subject line What is your mail about? Like a book title 2. Use Reply to All, CC & BCC carefully Only if everybody knows everybody 3. Neat formatting 4. Avoid abbreviations 5. Mention your name 23 mnRAJU
Good e-mails 7. Clear and concise 8. Proper spelling & grammar 9. Courtesy and tone 10. Be timely 11. Consider cultural differences 24 mnRAJU
Social Media 1. Are you active on social media? 2. Which is your favorite medium? Why? 3. How frequently do you use social media? 4. Why do you use social media? (to share information, ideas, news, events and media online; to connect with people anywhere and anytime) 25 mnRAJU
Session Objectives Identify your communication style Recognize the communication styles of others Become an active listener Effectively communicate via email 26 mnRAJU
Evaluation Identify ONE thing you'll START doing, one thing you’ll STOP doing, and one thing you’ll CONTINUE doing as a result of what you’ve learned in the workshop today. 27 mnRAJU
THANK YOU This slideshow is available at www.slideshare.net/lionnagaraju www.authorstream.com/tag/lionnagaraju Send your comments to firstname.lastname@example.org mnRAJU mnRAJU
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