Communication skills

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Information about Communication skills
Business & Mgmt

Published on July 9, 2013

Author: PowerHour



Slides to accompany a bite-size training session on basic face to face communication skills. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from Prices start from £30 + VAT

Communicate Communicate

Communicate Http:// – Bite Size Training Materials 2013 By the end of the Power Hour you will be able to: • Identify why communication breaks down, and the reasons why your communication may not always be successful • Use your words, tone and body language to express yourself clearly • Use the communication cycle to manage communication and improve understanding

Communicate Http:// – Bite Size Training Materials 2013 Communication Breakdown Interpretation Assumptions Lack of Concentration Mismatch Language and Culture

Communicate Train the Trainer Oct 2011Http:// – Bite Size Training Materials 2013 Effects of Communication Breakdown

Communicate Http:// – Bite Size Training Materials 2013 Message Components This applies to ambiguous or emotional communication words, 7% tone, 38%body language, 5 5%

Communicate Http:// – Bite Size Training Materials 2013 Body Language Posture Gestures Facial Expression Eye Contact Fidgeting Leg Movement Face- Touching Arm Position

Communicate Http:// – Bite Size Training Materials 2013 Voice Tone Volume Energy Speed Pitch Articulation

Communicate Http:// – Bite Size Training Materials 2013 The Communication Cycle

Communicate Http:// – Bite Size Training Materials 2013 The Communication Cycle Instigating discussion, such as giving feedback on performance Inviting a response by asking a question; open questions to get more information, and closed questions to get confirmationIf you have asked a question, do the person the courtesy of listening to understand – not to assume and then interrupt. Accept what they have said, and check that you have received the message clearly.

Communicate Http:// – Bite Size Training Materials 2013 Make it Work at Work What are you going to DO as a result of this Power Hour Session?

Communicate Http:// – Bite Size Training Materials 2013 These slides have been produced as an optional resource to support a Bite-Size Training session on this subject. A full set of materials, including detailed Session Leader’s Guide, Delegate Workbook and supporting activities can be purchased from our Training Shop Our Training materials are licence-free, but are for use by the purchaser only. They CANNOT be passed or sold on.

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