Communication in large organizations and the barriers faced

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Information about Communication in large organizations and the barriers faced
Education

Published on March 1, 2014

Author: ravjeetwalia

Source: slideshare.net

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simple ppt on barriers of communication which was a part of a class assignment

Communication and its Barriers faced in Large Organizations -Ravjeet Walia Vani Garg Jaslien Kaur Sadana Monika Gotarane Avinash Rai

•Agenda One What is Communication? Two Case Study: Communication methods and the barriers faced in IBM, Pune. Three Overcoming Barriers Four Conclusions

•Defining Communication • The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs. • Something imparted, interchanged, or transmitted. • A document or message imparting news, views, information etc. In an Organization: It is the information flow that happens in an organization but the flow of information has got a structure , direction and process.

Influencers Potential Employees Investors Employees Customers Competitors Prospects Partners Press/Analysts

Case Study: Communication methods and the barriers faced in IBM, Pune.

Influencers Potential Employees Investors Employees Customers Competitors Prospects Partners Press/Analysts

Influencers Potential Employees Investors Employees Customers Competitors Prospects Partners Press/Analysts

•The Structure and mode of organizational communication Horizontal / Lateral Communication Aims at: Task coordination Problem solving Information sharing Conflict resolution Vertical Communication Upward Communication Downward Communication Diagonal Communication

•Barriers Faced Not All Employees Being Kept Informed The assumption that the usual modes of communication will send important information to everyone (e.g., email that isn’t read by front-line workers). The Right Information is Not Being Sent to the Right People Top management is not engaging employees who have most of the customer contact in the important decisions of the organization. Employees are not getting important information to management. Expectations are Not Clear Many a times what is to be done is not clear Employees Not Open with Each Other Personal rivalry, issues, politics etc.

Language Barriers Exist in forms of MTI’s and complete ignorance of regional linguistics Lack of Feedback Confirmation that information has been received or neglected is often not done, leading to either repetition or further ignorance by sender. New Hires Common mechanical barriers Faulty mechanical devices or general induced environmental noise pose problems at times.

•Cultural Barriers

Overcoming Barriers

•Overcoming Barriers Keep more forms of communication For e.g. Along with e-mails, keep notices on notice boards and update those regularly. Keep expectations clear If you don’t understand, clarify with peers, seniors. Remember Assumption is the mother of all mess-ups Correct information Transfer Heavily based on human error, the only way to ensure right information is sent to the right place is to double check. Resolve as many issues as possible Managers and team leaders need to take care of ongoing issues. As much as possible try avoiding getting into office politics

•Overcoming Barriers Reduce effects of Mother tongue influences and regional influences by practicing correct pronunciations of words. New hires need the correct orientation during the initial weeks of their new jobs. This gives an early insight into the current lingual ways and overcome company specific jargons Give feedback on a regular basis It shows that you are making an effort to listen and understand the speaker or communicator. Overcoming Mechanical barriers and noise completely is impossible but can be reduced greatly, Quiet environments and regular servicing of equipments can be done

Conclusion The Do’s and Don'ts

•Do’s Effective Listening Skills Completeness Correct Proper of Messages medium of Communication use of Body Language Controlling of emotions Politeness/Manners/Respect Trust Be aware of one’s thinking and reasoning Promote Ask confidence in one’s self others about their thinking at times(Open ended questions)

•Don’ts Don’t assume that what you think is what you mean Distrust of communicator Restrictive Poor communication listening and retention Don’t assume everyone has heard and understood you the first time Avoid jumping to conclusions immediately

Thank You

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