Communication avenue customer relationship

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Information about Communication avenue customer relationship
Business & Mgmt

Published on February 26, 2014

Author: communicationavenue

Source: slideshare.net

Description

Communication Avenue, we pride ourselves on having the ability to maintain strong & professional customer relationships

Customer Relationship Communication Avenue, we pride ourselves on having the ability to maintain strong & professional customer relationships. At the core of a successful customer care strategy is the need to add value each time these communications occur. An effective customer care model can decrease your reliance on customer acquisition and grow your business in a more efficient way.

Information to Your Database Optimising each customer contact is key; a wellhandled complaint can become a positive experience in the opinion of the customer. An enquiry for information can be converted into a sale; and an account question can be seen as an opportunity to add valuable information to your database.

Providing Consistent Services We focus on enhancing the customer experience by providing consistent service delivery across all customer relationships. We have customer care experience within most industries; a brief sample of this experience includes: - Repeat purchases - Change of personal details - Complaint and issue resolution - Billing information - Thank-you calls or other client-initiated information calls - Reservations - Loyalty clubs - Investor account inquiries - Government information - Dealer location calls - Insurance claim processing - Fraud detection/prevention calls - Requests for maintenance support

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