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Information about communication

Published on July 31, 2010

Author: shubhamsharma1988


PRESENTATION IN CORPORATE COMMUNICATION : PRESENTATION IN CORPORATE COMMUNICATION BARRIERSOFCOMMUNICATION : BARRIERSOFCOMMUNICATION COMMUNICATION : COMMUNICATION It is essentially the abililty of one person to make contact with another and to make himself or herself understood. By John Adair It involves a systematic & continuous process of telling, listening & understanding. By Allen Slide 4: Sender Channel Recevier Feedback Understanding THREE COMPONENTS OFCOMMUNICATION : THREE COMPONENTS OFCOMMUNICATION VERBAL MESSAGE PARAVERBAL MESSAGE NON-VERBAL MESSAGE -These three components are used to- Send the message. Receive message. BARRIERS : BARRIERS "A barrier to communication is something that keeps meanings from meeting. Meaning barriers exist between all people, making communication much more difficult than most people seem to realize. It is false to assume that if one can talk he can communicate. Because so much of our education misleads people into thinking that communication is easier than it is, they become discouraged and give up when they run into difficulty. Because they do not understand the nature of the problem, they do not know what to do. The wonder is not that communicating is as difficult as it is, but that it occurs as much as it does." - Reuel Howe, theologian and educator Barriers of sender : Barriers of sender Lack of planning Choice of wrong language Wrong choice of channel Different perception of reality Unclarified assumption Vagueness about the purpose of communication Barriers of receiver : Barriers of receiver Poor listening Inattention Lack of interest Premature evaluation Semantic difficulties Attitudinal clash with the sender Not in a fit physical state Barriers of Listening : Barriers of Listening Slide 10: Focusing on personal agenda Hearing emotional noise Critcizing the speaker Understanding speech Vs thought rate Information overload Physical difficulty Strategies for effective listening : Strategies for effective listening Stop Look Listen Be empathetic Ask question Barriers of Accurate Perception : Barriers of Accurate Perception Stereotyping and generalising Not investing time Having a distorted focus Assuming similar interpretation Stategies for Improved Perception : Stategies for Improved Perception Analyse your own perception Observe carefully and attentively Interpret consciously Work on improving your perception Focus on others Barriers of verbal communication : Barriers of verbal communication Attacking (interrogating, criticizing, blaming, shaming) “You message”( moralizing, preaching, advising, diagnosing) Showing Power (ordering, threatening, commanding, directing) Other Verbal Barriers: shouting, name calling, refusing to speak Slide 15: Lacking clarity Lacking confidence Jumping to conclusion Using disconfirming response Barriers of non-verbal communication : Barriers of non-verbal communication 1. Flashing or rolling eyes 2. Quick or slow movements 3. Arms crossed, legs crossed 4. Gestures made with exasperation 5. Slouching, hunching over Slide 17: 6. Poor personal care 7. Doodling 8. Staring at people or avoiding eye contact 9. Excessive fidgeting with materials Strategies for effective communication : Strategies for effective communication Focus on the issues, not the person Be genuine rather than manipulative Be flexible towards others Present yourself equal rather than superior Use confirming response Be consistent between verbal and non verbal cues EFFECTIVE COMMUNICATION : EFFECTIVE COMMUNICATION It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear. Seven Barriers toGreat Communication : Seven Barriers toGreat Communication It's not always easy and often takes a lot of determination. But making an effort to remove the obstacles - tangible and intangible - that stand in our way, can be the key to building relationships that really work . -by Eric Garner Slide 21: 1. Physical barriers 2. Perceptual barriers 3. Emotional barriers 4. Gender barriers 5. Language barriers 6. Cultural barriers 7. Interpersonal barriers Physical Barriers : Physical Barriers Noise Distraction or competing stimulus Environmental stress Ignorance of media Perceptual Barrier : Perceptual Barrier we all see the world differently Emotional Barriers : Emotional Barriers Subjective stress Unjustified assumption Concept of all-ness Snap reaction Unteachable Gender Barriers : Gender Barriers A woman speaks between 22,000 and 25,000 words a day whereas a man speaks between 7,000 and 10,000. In childhood, girls speak earlier than boys and at the age of three, have a vocabulary twice that of boys. Linguistic & CulturalBarriers : Linguistic & CulturalBarriers STELLA TING TOOMEY Cognitive constraints Behavior constraints Emotional constraints Interpersonal Barriers : Interpersonal Barriers Withdrawal Rituals Pastimes Working Games Closeness Barriers of Organisation : Barriers of Organisation Different status or Status block Use of jargon Selective reporting or System design Complexity in organisation filtering Slide 29: THANK YOU BY- SHUBHAM SHARMA

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