advertisement

Communicating Across Cultures

50 %
50 %
advertisement
Information about Communicating Across Cultures
Education

Published on February 18, 2009

Author: rajivbajaj

Source: authorstream.com

advertisement

PowerPoint Presentation: Communicating Across Cultures A Presentation by Rajiv Bajaj Need for Cross-Cultural Awareness: Need for Cross-Cultural Awareness Business has become more global. Communicating across cultures effectively improves productivity and promotes harmonious work environments. It involves understanding cultural differences and overcoming language problems. Problems of Cultural Differences: Problems of Cultural Differences Two qualifying statements begin this study of culture: 1. It is improperly blamed for some miscommunication. It is often confused with the other human elements involved. 2. It is easy to over-generalise cultural practices. PowerPoint Presentation: Defining Culture Culture is the shared ways in which groups of people understand and interpret or view the world. The behaviors and beliefs characteristic of a particular social, ethnic, or age group. PowerPoint Presentation: Two major types of cultural differences affect communication – 1. Differences in body positions & movements; and 2. Differences in views & practices concerning various factors of human relationships (Time, Space, Intimacy etc) Body Positions & Movements: Body Positions & Movements Body positions and movements differ among cultures. E.g. Sit Vs. Squat. Manners of walking also differ. Communication with body parts – hands, arms, head etc – varies by culture. Hand gestures differ by culture. E.g. The V-Sign has different meanings in different cultures. PowerPoint Presentation: Thumbs-up sign too has different meanings in different cultures. Eye movements too differ by culture. For example, in America, eye contact is considered important. In Indonesia, eye contact with elders or those in high positions is considered disrespectful. PowerPoint Presentation: Touching & handshaking are important to understand in cross-cultural communication. Some cultures do not like much touching. Their handshake may be perceived as weak. Other cultures, that like touching, have greetings ranging from embraces to kisses to nose-rubbing. PowerPoint Presentation: In some cultures, a smile is considered as a sign of weakness, particularly while negotiating. Receiving a gift or touching with the left hand is considered a serious breach of etiquette in some cultures. Factors of Human Relationship: Factors of Human Relationship Differing attitudes toward various factors of human relationship cause communication problems. Let us look at some major factors. Time: Time Views about time differ widely. Some cultures stress punctuality, others do not. Westerners tend to be monochronic. They like to stick to schedules and plan them meticulously. Asians tend to be polychronic, viewing time in a more relaxed way. They are unhurried, particularly in negotiation. Space: Space Space is viewed differently by different cultures. In some cultures, people want to be far apart – e.g. North Americans prefer at least two-feet distance while talking to someone. In other cultures they prefer to be close – e.g. Arab & Latin-American. Not doing so is considered impolite and a breach of etiquette. Frankness: Frankness Some cultures are more frank and explicit as compared to others. Westerners tend to be more frank and get to the point quickly, sometimes appearing blunt. Asians are not so frank or explicit, and may appear to be evasive, roundabout and indecisive to Westerners. Intimacy of Relationship: Intimacy of Relationship Intimacy among people varies in different cultures. How people view superior-subordinate relations also differs. So does the role of women. In some cultures women are viewed as equals. In others, they are not. Values: Values Values concerning such matters like attitude toward work, employee-employer relations and authority differ culturally. E.g. Americans expect to change several jobs in their career. For Japanese, employment tends to be for a lifetime. PowerPoint Presentation: Westerners respect authority, but at the same time maintain the rights of an individual. In many third-world countries, workers accept a subservient role passively. Expression of Emotions: Expression of Emotions Social behaviour varies by culture, such as practices concerning affection, laughter and emotion. Some cultures frown upon public displays of affection. They consider them crude and offensive. Westerners, on the other hand, accept moderate display of affection. PowerPoint Presentation: Also included is the degree of animation displayed. Even laughter or the expression of sorrow differs by culture. Many more such practices exist. Some cultures combine business with pleasure, some do not. We must recognise such differences, look for them and understand them. Effects on Business Communication : Effects on Business Communication Cultural differences affect communication. Communication techniques are not universally acceptable. People in Asian cultures prefer an indirect approach, Westerners prefer to be direct. One must modify one’s communications to fit the culture of the recipient. Lack of Language Equivalency: Lack of Language Equivalency Communication problems are caused by the existence of many languages. Differences among languages make equivalent transactions difficult. E.g., in the West, a florist denotes someone selling flowers and related items in a store. In India, a florist could be a street vendor. PowerPoint Presentation: “Supermarket” has no equivalent in some languages. French language has no words to distinguish “home” from “house”; “mind” and “brain”; “man” and “gentleman”. Russians have no words for “efficiency”, “challenge” and “having fun”. PowerPoint Presentation: Grammar differences in languages also add to the difficulty. So do multiple meanings of many words. Certain commonly used expressions don’t mean what their dictionary and grammatical structures say they mean. E.g.- “Business couldn’t be better”. PowerPoint Presentation: Even words with same meanings can differ by usage in culture. Overcome such language problems by knowing languages well and by questioning. Use back translating for important communications ! Difficulties in using English: Difficulties in using English English is the primary language of International Business, but many non-natives have problems using the language. Two-word verbs are especially hard for non-natives to understand. E.g. Give away, give up, cash in, clean out, blow up, cut back, break off, calm down, pass over, bring about etc. PowerPoint Presentation: Use two-word verbs sparingly. Find substitutes wherever possible. Culturally derived words, e.g. slang, cause problems. Avoid slang. Words derived from sports, social activities etc cause problems. E.g. kickoff, touch base, below the belt, knockout, ballpark figure, get the ball rolling. PowerPoint Presentation: Colloquialisms – expressions developed within cultures - also cause problems. E.g. Head for home, tearjerker, make heads or tail of, a fish out of water, shoot from the hip, priming the pump etc. We use such words in everyday communication. However, they should be avoided in cross-cultural communication. General Suggestions : General Suggestions Use simple, basic English. Word questions carefully to elicit the response intended. Continually check the accuracy of the communication. Continually checking for meaning and using written summaries can help ensure the accuracy of the communication process. PowerPoint Presentation: Cultural Diversity at the Workplace What Is Diversity?: What Is Diversity? Diversity is defined as a difference or variety Without differences or variety among people in the world, the ability to grow and learn would be limited Diversity at the Workplace: Diversity at the Workplace Refers to differences we recognize in ourselves and others, such as: Gender, Culture, Race, Ethnicity, Age, Religion, Sexual Orientation, Family Structures, Physical and Mental Disabilities or Challenges. Importance of Diversity: Importance of Diversity It is necessary to: 1. Understand & embrace diversity, and also that each person’s contributions to the organisation are important for its growth; 2. Recognise & celebrate differences which exist in different cultures; and 3. Realise value of all people and what worthy contributions can be brought into the workplace. PowerPoint Presentation: Investing in diversity creates a pool of talent - It can provide you with a competitive edge in your industry. People with different experiences & backgrounds are innovative. Creative ideas are a distinct result. PowerPoint Presentation: People with varying life experiences and perspectives can come up with unique solutions to problems - Which may not arise from groups who think similarly. This is of great value to an organization. PowerPoint Presentation: Business on the international level will present different philosophies and approaches. A diverse workforce reaches out better on a global level due to a better understanding of how other cultures do business. This is a vital component when doing business in today's global marketplace. Adapting to Diversity: Adapting to Diversity Creating Awareness Must start from the top. Management should acknowledge unique differences of the individuals working with them. Others will follow them by example. Differences will be appreciated rather than being scorned. PowerPoint Presentation: Avoid Being Judgemental Cultures are deeply ingrained. Visible behaviour and words are only a small part of a person’s culture. Cultural and personal value systems dictate a person’s behaviour. Showing respect for it without being judgemental creates mutual trust. PowerPoint Presentation: Communicate Effectively Following skills should be developed: Effective Listening Checking your Perceptions Gathering Information Avoiding Judgmental Reactions Cultivating Self-Awareness Communicating to Others Acceptance of differences PowerPoint Presentation: Thank You. Questions ?

Add a comment

Related presentations

Related pages

Communicating across Cultures - Lynda.com

Discover how to communicate better across cultures as a business leader.
Read more

Communicating Across Cultures - ASME

Communicating across cultures is challenging. Each culture has set rules that its members take for granted. Few of us are aware of our own cultural biases ...
Read more

Communicating Across Cultures

Communicating Across Cultures
Read more

Communicating Across Cultures: An Identity Perspective ...

Stella - Communicating Across Cultures: An Identity Perspective (The Guilford Communication Series) jetzt kaufen. ISBN: 9781572304277, Fremdsprachige ...
Read more

Course Description - Communicating Across Cultures

"Communicating Across Cultures" is designed to help meet the challenges of living in a world in which, increasingly, you will be asked to interact with ...
Read more

Communicating Across Cultures with Craig Storti

Craig Storti and Communicating Across Cultures offer seminars in intercultural communication, cross-cultural adjustment, and managing a culturally diverse ...
Read more

Communicating Across Cultures | Global Studies and ...

It has become commonplace knowledge that globalization is one of the major forces shaping our world. If we look at the spread of information, ideas ...
Read more

Communicating Across Cultures: DVD. DVD: Amazon.de: Bücher

Bei Amazon.de erhältlich: Communicating Across Cultures: DVD. DVD, Klett, ISBN: 9783125351776: Schnelle und versandkostenfreie Lieferung
Read more

Communicating across Cultures - McGraw-Hill Education

3 Communicating across Cultures LEARNING OBJECTIVES After reading and applying the information in Module 3, you’ll be able to demonstrate Knowledge of
Read more

Communicating Across Cultures ... - High and Low Context

Entering High and Low Context Situations. High contexts can be difficult to enter if you are an outsider (because you don't carry the context information ...
Read more