Published on February 4, 2014
POSITION BASED DECISION SUPPORT SYSTEM
ABOUT MOBILARIS Industrial Loca:on Based Services Increasing personal safety and produc?on eﬃciency for the industry • • • • • • Public Safety Services Increasing public safety by delivering applica:ons such as: Emergency call 112/911 system Community Warning and Informa?on System Na:onal Security and Law Enforcement Helping authori:es ﬁgh:ng crime and terrorism by delivering Lawful Intercept systems Established in 1999, spin-‐oﬀ from Telia Mobile and Telia Research Mobilaris launched the worlds ﬁrst Loca:on Based Services plaRorm with Telia and Ericsson in 2000 Present on four con:nents reaching more than 150 million subscribers Mobilaris has a Partner and Global Distribu:on Agreement with Ericsson Lawful Intercept and Public safety services business was established in 2004 Industrial Loca:on Based Services was started in 2011 Commercial Loca:on Based Services operators and other service Helping providers generate revenue by rapidly crea:ng value added services. Some examples are: Friend Finder Family Finder Workforce Finder Zone based billing Mobile marke?ng
Comms Interna:onal designs, deploys and supports ﬁt-‐for-‐purpose, performance-‐ driven communica:ons & technology integra:on solu:ons; engineered to improve eﬃciency, safety and produc:vity for our clients. Comms Interna:onal serves the global Underground and Open-‐Pit Mining industries as well as Rail and Oﬀ/On-‐shore Oil&Gas. Comms Interna:onal has its origins in Australia spanning almost two decades and our Brazilian founda:on in TecWise Sistemas de Automaçao having operated with excellence for 17 years. Comms Interna:onal is a privately owned, debt free company with a focus on the Brazilian, European & African markets, with an interna:onal expansion program targe:ng parts of Asia based on client pull. Comms Interna:onal is fortunate to aaract and retain some of the worlds leading Communica:ons engineers & Technology integra:on specialist, which are directly involved in the design and management of our diﬀerent solu:ons. It is Comms Interna:onal’s goal to con:nue to grow in new markets, leveraging our current rela:onship base and case experiences to aaract and retain the best-‐of-‐ breed people talent to support and work with our clients. -‐ RF AGNOSTIC WIRELESS ENGINEERING -‐ MOBILE APPLICATION INTEGRATION -‐ TRACKING & TAGGING (HIGH PRECISION) -‐ INTELLIGENT COLLISION AVOIDANCE -‐ RAIL ASSET MANAGEMENT
TRANSFORMING POSITIONING INTO BUSINESS VALUE
AIR TRAFFIC CONTROL BEFORE AND NOW PRODUCTIVITY IN THE EARLY DAYS NOW INTRODUCTION VALUE PROP TECHNOLOGY OFFERING CUSTOMER VALUE SCENARIOS
IN MINING -‐ A NEW WORLD IS OPENING PRODUCTIVITY • Produc:vity in mining has grown by a factor of twenty in the last 40 years • In open pit mines, maintenance related costs makes up 50% of all OpEX. • In underground mines, maintenance related costs represents 30-‐40% of all OpEx. • Mine Automa?on investments pays oﬀ When basic communica:on and posi:oning technologies are in place, a new world of possibili:es opens up – Increased mine automa:on – Increased personnel safety – Increased Visibility – Real-‐Time data collec:on TIME
MINING CHALLENGES • Generic Increase eﬃciency – decrease the cost to produce one ton of ore – Increase safety – decrease number of incidents – • Process automa:on – – – – – – • • Remote controlled or autonomous machines Wireless controlled blasts Communica:on of produc:on data Beaer visualiza:on of the mine in 3D Increased decision support Alarm handling from equipment, sensors etc. Process control Communica:on and posi:oning – – – Data and voice communica:on Posi:oning of personnel, equipment and vehicles Wireless sensors INTRODUCTION VALUE PROP TECHNOLOGY OFFERING CUSTOMER VALUE SCENARIOS
INCREASED EFFICIENCY • Mining ac:vi:es during 24 hours 70 60 It is not unusual that the face u:liza:on in underground mines is typical 25%. This usually due to reasons such as: – The eﬀect of autonomous machines The eﬀect of introducing a Mining Opera:onal Centre – Today 50 • 40 • 30 20 • 10 0 Improvement poten:al: Blast ven:la:on, machine breakdowns, shim changes, lunch breaks and travel :me within mine reduce face u:liza:on The complex sequencing of mine opera:on combined with a variable environment challenges op:miza:on of produc:on Mine Automa:on makes it possible to run a underground mine 24/7 and enhance the face u:liza:on. Open pit mines and underground can op:mize machine u:liza:on Autonomous Machines enables huge improvements but requires huge investments and takes :me to implement A Mining Opera:onal Centre enables improvements both in short and long term – Easy and fast to implement – Requires an exis:ng datacom infrastructure Autonomous Machines Mining Opera:onal Centre 40-‐80% 10-‐20%
MINING INTELLIGENCE VALUE PROPOSITION • From a cost eﬀec:ve deployment and reuse of exis:ng datacom infrastructure, Comms Interna:onal with partners can deliver a Mining Opera:onal Center that: – – – – Increases the overall produc:on eﬃciency between 10-‐20 % Lowers opera:onal costs Increases the personal safety in underground mines Delivers posi:on data and decision support to other exis:ng mine automa:on applica:ons Developed in coopera:on with & used by, Boliden and LKAB A small investment but a giant leap in mine automa1on
NEXT GEN PROCESS AUTOMATION & CONTROL • • • • Increase the situa:on awareness in the underground mines by enabling real-‐:me posi:oning of vehicles, equipment and personnel together with visualiza:on in 3D maps Increase the collabora:on between your personnel in the underground mine by integra:on of voice, messaging and CCTV services from the 3D view of the mine Make beaer decisions by enabling data integra:on of various informa:on sources to each visualized resource in the underground mine. Making it possible to search and visualize all tracked items (vehicles, equipment and personnel) Increase the mine automa:on by crea:on of sta:c or dynamical geofences with customized triggers and ac:ons, e.g posi:on based ven:la:on control • • Avoid produc:on boalenecks by visualizing the mining process in 3D and correla:ng the reality with the produc:on planning and Workforce Management System Allow us to help you with Quality Assurance – Make sure that the loading of materials have been performed in the correct part of the mine – Avoiding people wai:ng on each other: Iden:fy people that has performed their tasks but forgot to report – Full integra:on to 3rd party applica:ons such as Dispatch systems.
A NEW DIMENSION TO PERSONAL SAFETY • • • • Automate the surveillance of dangerous areas by adding geofences (user deﬁned digital fences) that limit access to recently blasted areas, areas with dangerous gases, unsecure areas – high rock tension Simplify your permission access. E.g. limit access for personnel to certain areas using geofences (can be integrated with HR system in use) Minimize the :me for evacua:on by determine the best emergency escape routes when there is an accident and send this informa:on to personnel at the right loca:ons Posi:on personnel more accurately by integra:ng mul:ple posi:on sources (which increases the quality of the posi:on data and hence beaer and safer decisions)
A ROBUST, LOW RISK SOLUTION FOR AUTOMATION Mobilaris solu:on covers a mul:tude of posi:on technologies. This allows the Mobilaris approach to reuse your exis:ng data/telecom solu:on to create a technology agnos:c RTLS solu:on – i.e. a cost-‐ eﬃcient solu:on that could be based upon: • • • • • A mining solu:on developed in partnership with high-‐tech mining corpora:ons as part of the Future mining strategies. A proven solu:on with focus on real customer value func:ons A robust mining solu:on that is easy to deploy – Web based graphical user interface makes it easy to execute on many plaRorms (PC’s, tablets, mobile phones) An open system – Easy integra:on with other systems for Ven:la:on Control, Voice & CCTV, Produc:on Planning, Workforce Management, open API’s and SDk’s. A future proof solu:on – Technologies evolves constantly. Do not base your mine automa:on solu:on upon only one technology. Communica:ons Interna:onal will partner with you to keep providing evolving technologies to further enhance your opera:ons and keep your solu:on up to date.
MINING INTELLIGENCE – FROM PIT TO PORT
MINING INTELLIGENCE – LEVERAGING ALL STANDARDS ACROSS ALL OPERATIONS TETRA, LTE, 3G, 2G WiFi LEAKY FEEDER RFID GPS By combining underground posi:oning and Open-‐Pit posi:oning/comms technologies with mobile networks and GPS posi:oning; Communica:ons Interna:onal and Mobilaris are able to deliver a complete posi:on based decision support plaRorm.
Applica:on layer Intelligence layer HOW ITS DONE Posi:on vehicles, equipment and personnel using various posi:oning technologies Directly or indirectly Geofences Rules etc GIS Posi:oned items Other Informa:on Sources Posi:oning data gathering layer WLAN (netw) WLAN (client) RFID Vehicle INS Nearby items Mobile Network Gather the posi:on data and correlate it with GIS or other sources GPS Mul:ple posi:oning sources Posi:oning from WiFi controllers DIRECT POSITIONING Any kind of WiFi tag on vehicles Posi:oning from mobile network controllers Any kind of 2G/ 3G/4G mobile device on vehicles INDIRECT POSITIONING Iner:a or dead reconing based posi:onning M2M posi:oning ”We see eachother and as you are more precised posi:oned, I inherit your posi:on” INTRODUCTION VALUE PROP TECHNOLOGY OFFERING GPS devices aaached to objects outdoors RFID tags for mass loca:on of equipment ”I know where I am and now I see you. I’ll report your posi:on” CUSTOMER VALUE SCENARIOS
Applica:on layer Intelligence layer Geofences Rules etc GIS Posi:oned items Other Informa:on Sources Create geofences that triggers other apps Posi:oning data gathering layer WLAN (netw) WLAN (client) RFID Vehicle INS Nearby items Mobile Network Add objects from other informa:on sources GPS Mul:ple posi:oning sources Posi:oning from WiFi controllers DIRECT POSITIONING Visualize the real-‐ :me posi:oned objects in a 3D map of the underground mine Any kind of WiFi tag on vehicles Posi:oning from mobile network controllers Any kind of 2G/ 3G/4G mobile Applica:on layer device on vehicles Iner:a or dead reconing based posi:onning M2M posi:oning Intelligence layer Geofences Rules etc INDIRECT POSITIONING GIS Posi:oned items Posi:oning data gathering layer WLAN (netw) WLAN (client) RFID Vehicle INS Nearby items Other Informa:on Sources ”We see eachother and as you are more precised posi:oned, I inherit your posi:on” Mobile GPS GPS devices aaached to objects outdoors RFID tags for mass loca:on of equipment Integra:on with exis:ng or new a am and now I ”I know where Ipplica:ons see you. I’ll report your posi:on” Network Mul:ple posi:oning sources INTRODUCTION VALUE PROP TECHNOLOGY OFFERING CUSTOMER VALUE SCENARIOS
MOBILARIS OFFERING 1. Install Mobilaris Mining Intelligence Solu:on and get rapid payback on your investment by increased produc:on eﬃciency and safety – Reusing your exis:ng datacom infrastructure 2. Integrate with other mining applica:ons to become even more eﬃcient MOBILARIS SERVICES MOBILARIS MINING INTELLIGENCE SOLUTION Input Report ADVICE TG Def of scope Report PRESTUDY TG Ven:la:on Control INTRODUCTION VALUE PROP TECHNOLOGY Voice CCTV OFFERING Produc:on Planning Def of scope IMPLEMENT & INTEGRATE Workforce Management CUSTOMER VALUE SCENARIOS
A MULTITUDE OF CUSTOMER VALUE Dispatchers Mining Management Security/Safety Traﬃc Management • A Mining Intelligence Solu:on not only for a selected few but for all Maintenance personnel IT department – – – Crea:ng a mul:tude of customer value for personnel in various roles. Able to trigger events based on opera:onal needs. Able to search and ﬁnd any person or asset quickly. • In :mes of recession, invest in solu:ons that will help you become more eﬃcient and save money with a short pay-‐back period Mine workers Ven:la:on/Energy
BUSINESS LOGICS an investment in… MMI RTU License Mobilaris Mining Intelligence …enables values in… Decrease Energy Cost Incr Eﬃciency for Dispatchers (situa:on awarenes) Yearly savings Yearly savings Integra:on with Fan SW Yearly savings Yearly savings Training Integra:on with ext mine appl …as well as in… Integra:on with ABB 800XA Integra:on with Prod planning and Fleet Mgmt Incr Eﬃciency for Miners (situa:on awarenes) Yearly savings Yearly savings Yearly savings Yearly savings Yearly savings Yearly savings Integr Integr Yearly savings Tablets Increased Personal Safety Integr Yearly savings Training A MULTITUDE OF VALUE ! INTRODUCTION VALUE PROP TECHNOLOGY OFFERING CUSTOMER VALUE SCENARIOS
ROADMAP 2014 2013 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Major features planned for R 1.0: • Real-‐:me tracking of vehicles, equipment and personnel • Real-‐:me 3D map • Tools for crea:on and management of basic geofences • Analysis of historical data with posi:on logs • Cisco WLC based Wi-‐Fi posi:oning • RFID posi:oning via IDENTEC SOLUTIONS’ access control • Integra:on with external messaging systems such as Ascom, Skype Mobilaris Mining Intelligence prototype released Prototype Beta release R 1.0 Developed in associa:on with LKAB and Boliden Major features planned for R 1.1: • Advanced rules for geofences • Visualiza:on of historical data • Wi-‐Fi posi:oning through integra:on with Cisco WLC (NMSP) • Event and alarm no:ﬁca:ons provided via SNMP • Mass loca:on of objects using RFID • Integra:on of ABB 800XA • Loca:on based notes R 1.1 INTRODUCTION VALUE PROP TECHNOLOGY OFFERING Suggested features beyond R 1.1: • Integra1on with third-‐party ERP systems • Simpliﬁed touch UI view for handheld devices • Integra1on with other posi1oning technologies CUSTOMER VALUE SCENARIOS
A MULTITUDE OF CUSTOMER VALUE • A Mining Intelligence Solu:on not only for a selected few but for all – Crea:ng a mul:tude of customer value for personnel i various roles • In :mes of recession, invest in solu:ons that will help you become even more eﬃcient and save money with a short pay-‐ back period Mining Management Maintenance personnel Mine workers INTRODUCTION VALUE PROP TECHNOLOGY Dispatchers IT Department OFFERING Traﬃc Management Security/Safety CUSTOMER VALUE Ven:la:on/Energy SCENARIOS
SCENARIOS Ven?la?on on full speed but no one there I wonder when the scaling machine is now? Where are they? I can´t see them on the screen. The fuelling sta?on should be here somewhere? Where is the nearest pump? I wonder if this is the route? INTRODUCTION What is the shortest route to Block 8-‐820? There is an alarm where am I? VALUE PROP Hmmm this seem to be the wrong machine. Is this an updated map? TECHNOLOGY OFFERING CUSTOMER VALUE SCENARIOS
EXAMPLE OF CUSTOMER VALUE 1(8) In some mines, the ven:la:on is controlled and setup according to the planned work, not how its actually done. According to exper:ze the energy cost for the ven:la:on can be reduced in many areas with more precise decision support. Es:mates on 20-‐30 % reduc:on of energy cost is proposed • Decisions based on density of vehicles and personnel in a speciﬁc area combined with intelligent geofences will create the basis for this reduc:on
EXAMPLE OF CUSTOMER VALUE 2(8) • • • • • A good decision support system transforms data to informa:on and then informa:on to ac?on All mining opera:on center workers are not equally experienced. With a good decision support system the less experienced will have a much beaer performance and learning curve and even the experienced will improve 3D visualiza:on of the mine and the assets will give a direct improvement of the process ﬂow Possibility to connect underground and ground level visualiza:on with addi:onal beneﬁts Tracking of – Vehicles – Equipment – Staﬀ – with privacy protec:on • Some examples: – Visualisa:on –Overview • A tool for an opera:on center for viewing • Easy access to other posi:oning based decision systems launched in the visualiza:on mode – Geofencing • Trigger alarms or events based on people or vehicle movements in an area – Search and ﬁltering func:ons • Filtering of vehicles types, roles, equipment type • Searching for people/vehicles/equipment closest to a posi:on (calculate es:mated distance) – Messaging services • Direct messages to staﬀ or vehicles in a certain area
EXAMPLE OF CUSTOMER VALUE 3(8) • Traﬃc management – – – – Improved logis:cs through visualiza:on When a danger or obstacle occurs reroute or stop other vehicles by dynamic geofencing and messaging Avoid unnecessary :me for ﬁnding fuel or oil depots knowing the loca:on of the closest one Improve road maintenance by ﬁnding equipment like traﬃc signs, informa:on signs, … by using cost eﬃcient RFID iden:ﬁed equipment • Traﬃc management – – – – Gevng informa:on about traﬃc density Warning other vehicles of traﬃc disturbing events Improve evacua:on by direc:ng staﬀ and vehicles based on their posi:on Direct informa:on to vehicles mee:ng in narrow areas
EXAMPLE OF CUSTOMER VALUE 4(8) • Guidance when an accident occurs – – – • Speciﬁc guidance to personnel how to evacuate based on their posi:on Directed communica:on to the personnel in danger zones. Checking for response or movements Indica:on of people s:ll lem in the danger zones Replay of events – • Amer an accident vehicles, personnel and equipment posi:ons can replayed to understand and inves:gate causes. To improve and avoid similar events Quality assurance Check that loading has been performed from-‐to the right posi:on – Quality assurance of processes (example: a person has lem an area but not reported that the task is ﬁnished) –
EXAMPLE OF CUSTOMER VALUE 5(8) • Geofencing – – By making it easy to create permanent or temporary geofences personnel or mining opera:on can be alerted that someone is moving into a restricted area – avoiding unnecessary produc:on stops Geofences can be created by mining opera:ons or automa:cally by seismic warning systems or other alert • Alarm func:onality Personnel not moving amer a speciﬁed :me may be injured – Personnel or vehicles passing a geofence Automa:c events coupled to triggers – • Automa:c warnings to people or vehicles moving into areas with remotely controlled vehicles – Automa:c events based on roles – speciﬁc roles may have access to an area but not others –
EXAMPLE OF CUSTOMER VALUE 6(8) • • Mining automa:on is dependent on infrastructure for communica:on, posi:oning and GIS informa:on Measurement of service level for Wi-‐Fi network is a key • Example of func:onality: – – Vehicles can be equipped with automa:c measurement equipment and Wi-‐Fi coverage can be visualized in 3D – Simplify extension of Wi-‐Fi-‐network • A tool for IT department to view status and plan reconﬁgura:on • Iden:fy faulty access points Simplify the measurement of the mine (GIS) • Tools for IT personnel to add informa:on to the 3D map and synchronize with the mine maps
EXAMPLE OF CUSTOMER VALUE 7(8) • Fault repor:ng and planned maintenance – – Handheld clients help personnel to simplify repor:ng of faults and broken equipment with their posi:on Planning of repair personnel movement based on faulty units loca:on
EXAMPLE OF CUSTOMER VALUE 8(8) • Naviga:on in the mine for everyone but maybe speciﬁcally for new people • Evacua:on support – – – – Simple tablets or even smart phones with 3D visualiza:on gives you informa:on about where you are and where to go Access to handheld search func:ons Easier decisions based on more local informa:on will oﬀ-‐load central mine opera:ons When an emergency situa:on occur route direc:ons can be visualized individually to ﬁnd way out or ﬁnding an escape pod
SCENARIO: EFFICIENT COOPERATION • Klockan är 07:23, Nisse har just börjat skrota då en hydraulslang brister • Nisse rapporterar felet i sin WLAN telefon • • • 31 Time is 07:23. At Block 7-‐820 Mike has just begun to drill when a hydraulic hose bursts on the drill ”Old Beay” A fast repair is now needed if valuable :me shall not be wasted Mike reports the incident immediately on his Wi-‐Fi phone or Radio
SCENARIO: EFFICIENT COOPERATION • • 32 The fault is shown in the Mining Opera:onal Centre John can inves:gate the fault and take ac:on to ﬁnd the most suited personnel
John clicks on ”more info” and realizes that this maaer needs aaen:on if not the whole produc:on cycle will be delayed To gain beaer situa:on awareness, John clicks on ”Goto” that automa:cally transfers the 3D map to the place where the alarm was raised 33
John right-‐clicks on the alarming machine and gets more detailed informa:on 34 John gets a good real-‐:me overview over the area showing the posi:on of various resources in the produc:on area
John right-‐clicks on the alarming machine and gets more detailed informa:on Search relative to this object Chat Voice call Drill ”Old Betty” Object info Chat Voice call View Workorder Workorder for ”Old Betty” Drive to Block 7-820 and be there at 07:00 Start drilling and report back to Operations Centre when finished Drive to the oil bar at 775 and fill up hydraulic oil 35
John then starts a local search for repair personnel located near Mike John launches a chat with Mike via the Wi-‐Fi network Search relative to this object Chat Voice call Object info Search for Repair personnel Found items: Mike Repair man Id 414 19 mins away Repair man Id 245 > Hi Hydraulic oil is pooring out! Can you hurry up please!!! 34 mins away Repair man Id 4 32 mins away Repair man Id 765 23 mins away Repair man Id 13 36 45 mins away Repair man Id 3 15 mins away John selects the repair guy that are able to help out in the shortest possible :me and starts a chat
Peter Hi! Would you have the possibility to get to Block 7-820 quickly and change a hydraulic hose on the ”Old Betty”? > Sure thing mate, I can be there in 20 mins Search for Repair personnel Found items: Mike Repair man Id 414 > Hi Hydraulic oil is pooring out! Can you hurry up please!!! 19 mins away Repair man Id 245 34 mins away Repair man Id 4 32 mins away Repair man Id 765 Hi again Mike, Peter will be there in 20 minutes > Thanks mate ;) 37 45 mins away Repair man Id 3 23 mins away Repair man Id 13 15 mins away
SCENARIO: EFFICIENT COOPERATION • 38 Thanks to the eﬃcient Mining Opera:onal Centre system, the right resources were used and the :me to repair was minimized – avoiding produc:on losses
SCENARIO: PERSONAL SAFETY • 39 Time is 09:14. In Block 5-‐840 scaling is ongoing when suddenly the whole area shivers
In the Opera:ons Centre at 775, John gets a cri:cal alarm from the seismic sensor system that reports increased rock tensions in Block 5-‐840 Seismiskt alarm: Förhöjd spänning To get a beaer understanding of the situa:on, John clicks the ”Goto” buaon that automa:cally transfers the real-‐:me 3D map to the area of interest 40
Greate Geofence Enter Alert text Place markers Create Geofence Evacuate Block 5-840 immediately due to increased rock tensions. Report to OC when you are outside the area Enter Notification text Submit Message John quickly creates a geofence in order to seal oﬀ the whole area Alarm!!! This area is sealed-off. Turn back immediately Evacuate Block 5-840 immediately due to increased rock tensions. Report to OC when you are outside the area Tom John seeks more informa:on and gets automa:cally directed to a mining engineer – Tom > Hi John!! My instruments shows large increased tensions in the whole Block 5-‐840. You’d beaer geofence it and start an evacua:on Seismiskt alarm: Förhöjd spänning 41
John can now see the eﬀect of the broadcasted message to all personnel in the dangerous area Seismiskt alarm: Förhöjd spänning 42
SCENARIO: PERSONAL SAFETY • • 43 Both Tom and the staﬀ at Mine Control are happy that the evacua:on of Block 5-‐840 was executed as quickly and smoothly as possible All personnel are now outside the dangerous area
SCENARIO: TRAFFIC CONTROL • In his own view of the mine, Bruce (responsible for all roads in the mine) can monitor the traﬃc situa:on and see: – – – – – – – – – – 44 Traﬃc density Where road maintenance ac:vi:es are ongoing Where all equipment Is located Where the roadsigns are placed Where the digital signage displays are placed Where heavy ore transports are Warn others of heavy transports Direct the traﬃc at evacua:ons Lead and priori:se traﬃc at :mes of limited road access Assist transport that meet at conges:on points
Bruce reads an alarm from one of the trucks that has reported a severe engine breakdown in Block 12-‐820. Bruce clicks on ”Goto” to 45 quickly get an overview
Now, Bruce sees the truck and zooms in to get a closer look 46
Greate Geofence Enter Alert text Place markers Create Geofence In order to redirect the traﬃc, Bruce quickly creates a geofence Warning! Road 11 is blocked by a truck with an engine failure. Take alternative route at Road 700 Enter Notification text Submit Message Warning, road block ahead! 47
SCENARIO: TRAFFIC CONTROL Road block ahead at Road 11. Take alternative route at Road 700 • 48 Thanks to the Mining Intelligence System, Bruce could rapidly respond to the situa:on and see to that transporta:ons could con:nue, avoiding disturbances
TecWise Sistemas de Automaçao / Comms International ! Phone: +55 31 3019-0129 firstname.lastname@example.org Rua Rio Grande do Norte, 1164/501 (Savassi), 30.130-131, Belo Horizonte. Brasil INTRODUCTION VALUE PROP TECHNOLOGY 13 OFFERING ! Phone: +44 207 193 4247 Fax: +44 207 117 4460 email@example.com CUSTOMER VALUE SCENARIOS
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