Collaboration in Action: Enabling Innovative Scholarship with Social and Crowdsourcing Services.

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Education

Published on March 3, 2014

Author: LynnConnaway

Source: slideshare.net

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Panel presented at the iConference 2013, February 12-15, 2013, Fort Worth, Texas.

iConference, Fort Worth, TX, February 12-15, 2013 http://infoseeking.org/events/iconference2013/ #CNFAE16 Enabling Innovative Scholarship with Social and Crowdsourcing Services Collaboration in Action Lynn Silipigni Connaway, Ph.D. Senior Research Scientist OCLC connawal@oclc.org The world’s libraries. Connected. #CNFAE16

Then & Now • Then: The user built workflow around the library • Now: The library must build its services around user workflow • Then: Resources scarce, attention abundant • Now: Attention scarce, resources abundant (Dempsey, 2008) The world’s libraries. Connected. #CNFAE16

Social Networking • Social networking site (SNS) users have doubled since 2008 • Average age of user has increased • Average age 2010 = 38 • Average age 2008 = 33 • 79% of adults use the internet • Nearly half use SNS • Facebook dominates (Pew Internet & American Life Project, 2013) The world’s libraries. Connected. #CNFAE16

Digital Visitors and Residents: What Motivates Engagement with the Digital Information Environment? • Shifting changes • Effect of larger cultural changes influenced by Web? • New attitudes towards education? • Gap in user behavior studies • Need for longitudinal studies • Investigate context & situation • Understand motivations & expectations for using technologies • Position role of library within workflow • Influence design & delivery of digital platforms & services • Investigate & describe user-owned digital literacies The world’s libraries. Connected. #CNFAE16

Visitors & Residents #CNFAE16 (White & Connaway, 2011-2012) The world’s libraries. Connected. #CNFAE16

Triangulation of Data • Several methods: • Semi-structured interviews (qualitative) • Diaries (qualitative) • Online survey (quantitative) • Enables triangulation of data (Connaway et al., 2012) The world’s libraries. Connected. #CNFAE16

Video: http://is.gd/vanrvideo First Monday Paper: http://is.gd/vandrpaper (White & Connaway, 2011) The world’s libraries. Connected. #CNFAE16

You have a last-minute project to complete. Where would you go to get information? ASK SOMEONE -Family -Colleague -Friend -Librarian -Professor GOOGLE FACEBOOK SOMEONE TEXT SOMEONE -Family -Colleague -Friend -Librarian -Family -Colleague -Friend -Librarian -Professor -Professor The world’s libraries. Connected. #CNFAE16

Place and Educational Stage #CNFAE16 120% 100%, n=10 100% 100%, n=10 94%, n=29 90%, n=9 90%, n=9 84%, n=26 80%, n=8 80% 70%, n=7 Google 60% Facebook 50%, n=5 50%, n=5 Twitter YouTube 40%, n=4 40% 30%, n=3 23%, n=7 20% 3%, n=1 0% Emerging Interviews Establishing Interviews The world’s libraries. Connected. Embedding Interviews #CNFAE16 Experiencing Interviews

“I always stick with the first thing that comes up on Google because I think that’s the most popular site which means that’s the most correct.” (USS1, Female, Age 17) The world’s libraries. Connected. #CNFAE16

“Google doesn’t judge me” (UKF3, Male, Age 52) The world’s libraries. Connected. #CNFAE16

Human Sources and Educational Stages #CNFAE16 100% 90%, n=9 90% 81%, n=25 80% 70% 68%, n=21 70%, 7 60% 50% 48%, n=15 50%, n=5 50%, n=5 50%, n=5 Friends/Colleagues Teachers/Professors Peers 40%, n=4 Librarians 40% 40%, n=4 30%, n=3 30% 20%, n=2 20% 13%, n=4 10%, n=10 20%, n=20 10% 0%, n=0 0% Emerging Interviews Establishing Interviews The world’s libraries. Connected. Embedding Interviews #CNFAE16 Experiencing Interviews

The word “librarian” never mentioned in original interviews by Emerging Stage participants as a source of information One participant referred to “a lady in the library who helps you find things” (USU5, Male, Age 19) The world’s libraries. Connected. #CNFAE16

Digital Sources and Educational Stage #CNFAE16 100% 90%, n=9 90% 80% 77%, n=24 70%, n=7 70% 60% 50% 48%, n=15 50%, n=5 50%, n=5 50%, n=5 Wikipedia 40%, n=4 40%, n=4 40% 32%, n=10 30% Major Media Sites 26%, n=8 20%, n=20 20% 10% 0% Emerging Interviews Establishing InterviewsEmbedding InterviewsExperiencing Interviews The world’s libraries. Connected. #CNFAE16 Retail Syllabus- and discipline-based sites

“It’s like a taboo I guess with all teachers, they just“I just type itknow,Google they see what all say – you into when and explain the papercomesalways say, “Don’t use Wikipedia.” they up.” (UKS2) (USU7, Female, Age 19) Learning Black Market The world’s libraries. Connected. #CNFAE16

Recommendations • Begin educating early • Market • 1/3 of users don’t know services available • Provide a broad range of tools • Discovery and access • Simple interface • Social networking sites • Wikipedia • Facebook • Provide help at time of need • Chat & IM (Dervin, Connaway & Prabha, 2003-2006) • Mobile technology The world’s libraries. Connected. (Pew Internet & American Life Project, 2013) #CNFAE16

Future Research Digital Visitors & Residents •Online survey •Continue with diaries & interviews •Initial interviews & monthly diaries with 6 new Emerging Stage participants The world’s libraries. Connected.

References Connaway, L. S., Dickey, T. J., OCLC Research., & Joint Information Systems Committee. (2010). The digital information seeker: Report of the findings from selected OCLC, RIN, and JISC user behaviour projects. Bristol, England: HEFCE. Connaway, L. S., Lanclos, D., White, D. S., Le Cornu, A., & Hood, E. M. (2012). User-centered decision making: A new model for developing academic library services and systems. IFLA 2012 Conference Proceedings, August 11-17, Helsinki, Finland. Dempsey, L. (2008). Always on: Libraries in a world of permanent connectivity. First Monday, 14(1). Retrieved from http://www.firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/2291/207 De Rosa, Cathy. Perceptions of Libraries and Information Resources: A Report to the OCLC Membership. Dublin, OH: OCLC Online Computer Library Center, 2005. (p.1-8). Dervin, B., Connaway, L. S., & Prabha, C. (2003-2005). Sense-making the information confluence: The hows and the whys of college and university user satisficing of information needs. Funded by the Institute for Museums and Library Services (IMLS). Retrieved from http://www.oclc.org/research/activities/past/orprojects/imls/default.htm Holton, D. (2010, March 19). The digital natives/digital immigrants distinction is dead or at least dying. [Web log comment]. EdTechDev . Retrieved from http://edtechdev.wordpress.com/2010/03/19/thedigital-natives-digital-immigrants-distinction-is-dead-or-at-least-dying/ The world’s libraries. Connected. #CNFAE16

References Kennedy, G., Judd, T. & Dalgarno, B. (2010). “Beyond natives and immigrants: Exploring types of net generation students,” Journal of Computer Assisted Learning, 26(5), 332–343. McKenzie, J. (2007). Digital nativism, digital delusions, and digital deprivation. From Now On: The Educational Technology Journal, 17 (2). Retrieved from http://www.fno.org/nov07/nativism.html Pew Internet & American Life Project. (2013). Library services in the Digital Age. Retrieved from http://libraries.pewinternet.org/2013/01/22/library-services/ Prensky, M. (2001). Digital natives, digital immigrants. On the Horizon, 9(5). Retrieved from http://www.marcprensky.com/writing Prensky, M. (2006). Listen to the natives. Educational Leadership, 63(4), 8-13. Wasserman, S. (2012, June 18). The Amazon effect. The Nation. Retrieved from http://www.thenation.com/article/168125/amazon-effect White, D. S., & Connaway, L. S. (2011-2012). Visitors & residents: What motivates engagement with the digital information environment. Funded by JISC, OCLC, and Oxford University. Retrieved from http://www.oclc.org/research/activities/vandr/ White, D. S., & Le Cornu, A. (2011). Visitors and Residents: A new typology for online engagement. First Monday, 16(9). Retrieved from http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/viewArticle/3171/3049 The world’s libraries. Connected. #CNFAE16

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