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Code Of Honour Nov 08

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Information about Code Of Honour Nov 08
Business & Mgmt

Published on November 27, 2008

Author: TTPS

Source: slideshare.net

Description

This is a visual representation of why Terblanche Property Solutions (www.ttps.co.za) is a real estate business with a difference.
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Terblanche Property Solutions Code of Honour

Our goal To become one of the top 3 real estate companies measured by total property sales, rentals and market share in the Garden Route by 2011 .

To become one of the top 3 real estate companies measured by total property sales, rentals and market share in the Garden Route by 2011 .

212 degrees

The Team The people who are making it happen You

The people who are making it happen

You

Market Summary In the past 6 months in Mossel Bay: MacYoung closed Remax closed Rawson closed Sotheby’s closed Durr moved to smaller offices Bobby and other smaller agencies? We are growing

In the past 6 months in Mossel Bay:

MacYoung closed

Remax closed

Rawson closed

Sotheby’s closed

Durr moved to smaller offices

Bobby and other smaller agencies?

We are growing

Why is that? Because of YOU! Are you proud of your achievements?

Because of YOU!

Are you proud of your achievements?

Why are we different? We stand for something Something bigger than ourselves We have values...

We stand for something

Something bigger than ourselves

We have values...

Our values We will respect ourselves and others in equal measure We will always act with irreproachable integrity We will continuously strive for service excellence As a matter of course, we will always go the extra mile We will always add value to our clients and thus to ourselves

We will respect ourselves and others in equal measure

We will always act with irreproachable integrity

We will continuously strive for service excellence

As a matter of course, we will always go the extra mile

We will always add value to our clients and thus to ourselves

What do values mean? They form the backbone of everything we do, say, think. They guide us in everything we do and so... We act in accordance with a Code A Code of Honour

They form the backbone of everything we do, say, think.

They guide us in everything we do and so...

We act in accordance with a Code

A Code of Honour

Code of honour Respect: We are absolutely trustworthy We lead by serving We believe teamwork is essential to our success We are proudly loyal to this company and our colleagues We listen before we speak We believe in open communication We embrace absolute accountability We are humble We have an open-door policy

Respect:

We are absolutely trustworthy

We lead by serving

We believe teamwork is essential to our success

We are proudly loyal to this company and our colleagues

We listen before we speak

We believe in open communication

We embrace absolute accountability

We are humble

We have an open-door policy

Code of honour Irreproachable integrity We do business fairly, honestly and lawful We are candid with ourselves and our colleagues We are consummate professionals We treat our customers and their info confidentially We say what we mean and do what we say We are transparent

Irreproachable integrity

We do business fairly, honestly and lawful

We are candid with ourselves and our colleagues

We are consummate professionals

We treat our customers and their info confidentially

We say what we mean and do what we say

We are transparent

Code of honour Continuous drive for service excellence We are obsessive about service excellence We will always exceed expectations We have a sense of urgency We will be specialists in our field and in our areas We will be on time, every time – no excuses asked and no excuses given We will answer every e-mail, call and letter in no more than 24 hours

Continuous drive for service excellence

We are obsessive about service excellence

We will always exceed expectations

We have a sense of urgency

We will be specialists in our field and in our areas

We will be on time, every time – no excuses asked and no excuses given

We will answer every e-mail, call and letter in no more than 24 hours

Code of honour Going the extra mile, as a matter of course Good enough, to us, is not good enough We want to be the best at what we do We respect our competitors, but we are not overawed by them We know what our competitors are doing We will be better than them

Going the extra mile, as a matter of course

Good enough, to us, is not good enough

We want to be the best at what we do

We respect our competitors, but we are not overawed by them

We know what our competitors are doing

We will be better than them

Code of honour Adding value We know we exist because we provide a service Our customers are better off after dealing with us We exist to make a fair profit We will keep our costs down

Adding value

We know we exist because we provide a service

Our customers are better off after dealing with us

We exist to make a fair profit

We will keep our costs down

This is our promise To our clients To our colleagues We will hold ourselves accountable We will be candid about keeping our promise

To our clients

To our colleagues

We will hold ourselves accountable

We will be candid about keeping our promise

Only 1 question remains Are you ready to make it happen?

Are you ready to make it happen?

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