Cloud CRM for call center

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Information about Cloud CRM for call center
Technology

Published on February 26, 2014

Author: fionamorelli84

Source: slideshare.net

Description

CRM Powered by Secure Online Desktop Srl is a powerful and useful tool to increase the number of customers, to maximize worker productivity, to manage better the operator calls and incoming calls.
Ease to use: CRM Powered by Secure Online Desktop Srl has been realized to meet of call centers needs. It's easy to use and to manage thanks to the intuitive and self explanatory icons.
Automatic call action: CRM Power by Secure Online Desktop Srl thanks to "Auto Call Action" is able to optimize calls to operators providing only those with satisfactory outcomes. System allows you to set the number of calls to be launched on the basis of available operators and to manage contacts by time and date.
Inbound calls: CRM Powered by Secure Online Desktop Srl allows to manage incoming calls, entering data in a shared agenda on both PC and on mobile devices with extreme ease, and to fix appointments for others and to associate to each operator an external buyer via a phone number.

Secure  Online  Desktop  &  Gruppo  Tecnocontrol   present   CRM   Powered  by  S.O.D. Solu)on  for  Call  Center   www.secure-­‐od.com                                              info@secure-­‐od.com     www.gruppotecnocontrol.com                                              info@gruppotecnocontrol.com   The  content  of  the  following    slides  is  covered  by  copyright.  All  rights  not  expressly  granted  here  are  reserved.  Reproduc;on,  transfer,  distribu;on  or  storage  of  part  or  all  of  the   content  of  these  pages  in  any  form  without  the  prior  wri>en  permission  of  Secure  Online  Desktop  S.r.l.  is  not  allowed.  

Secure  Online  Desktop  s.r.l.  (or  in  short  form  SOD  srl)  is  a  leader  in  Informa=on  Technology  and   par=cularly  in  Cloud  Compu=ng.           Gruppo  Tecnocontrol  provides  advice  to  businesses  and  families  since  2001  in   Telecommunica=ons,  Energy,  Informa=on  Technology,  Real  Estate,  Financial  Services,  through   these  networks  throughout  Italy.       Cloud  Compu=ng   Your  data  are  always  available  in  SOD  Cloud  Compu)ng      tuoi  da)  sempre  disponibili  nel  Cloud  Compu)ng  di  SOD  

Share  verbal  orders,  material  and  "heavy"  documents  has  never  been  easier.           Sub - Agency Share  files   Gruppo  Tecnocontrol  has  chosen  the  cloud  of  SOD  to  connect  to  its  affiliates   ha  scelto  il  cloud  di  SOD  per  collegarsi  ai  propri  Affilia)  

Gruppo  Tecnocontrol   relies  on  Secure  Online  Desktop  -­‐  SOD  -­‐  all  partnerships  with  its  agencies   and  its  affiliates.  S.O.D.  is  a  leader  in  Cloud  Compu=ng  and  Collabora=on.  The  basic  tools  are   essen=al   for   the   transmission   of   data   and   communica=on   in   real   =me,   and   affiliates   are   provided   to   agencies   free   of   charge.   Thanks   to   S.O.D.   Gruppo   Tecnocontrol   affilia=ons   increase   from  month  to  month  in  quality  and  quan=ty.   .           Benefits ü Advanced technological system ü Direct interconnection with affiliates ü Immediate Start-up ü Easy to use ü Completely detached from the sending and receiving e-mails,it allows the sharing of large files in real time. The  choice  of  Gruppo  Tecnocontrol   CRM  Powered  by    S.O.D.  The  choice  of  Gruppo  Tecnocontrol  

CRM   Powered by S.O.D. provides  your  business  a  tool  to  support  the  outbound  and  inbound  calls   totally   flexible,   economical   and   high   content   of   technological   innova=on,   and   successfully   tested  by  Gruppo  Tecnocontrol.     CRM  Powered by S.O.D. has  no  fear  of  comparison  and  has  not    start-­‐up  costs!             CRM   Call Center CRM   CRM   CRM   CRM   CRM   CRM   CRM   CRM   The  CRM  for  all  call  centers   Gruppo  Tecnocontrol  presents:  The  evolved  CRM  for  all  call  centers  

CRM   Powered by S.O.D. provides  your  business  a  tool  to  support  the  outbound  and  inbound  calls   totally  flexible.   Benefits       ü No set-up costs only a monthly fee that is unmatched ü Independent management of telephone calls ü Loading lists ü Record of Verbal Order ü VoIP traffic at a discounted rate ü Creating campaigns through a simple web interface ü Ability to manage simultaneous campaigns Inbound and OutBound. ü Simpy import lists and formats most common: CRM   CRM   CRM   CRM   CRM   CLS, XLSX, CSV. CRM   CRM   CRM   CRM   CRM  for  all  call  centers   CRM  to  manage  your  phone  calls  

CRM   POWERED BY S.O.D. details   Technical  Characteris)cs   Unlimited  number  of  call  center  loca=ons    VoIP  lines  of  high  quality     Client  side:   O.S.  Windows  XP  or  higher   CRM  

CRM   Powered by S.O.D. is   a   powerful   and   useful   tool   to   increase   the   number   of   its   customers   to   maximize   worker  produc=vity,  beer  manage  the  operator  calls  and  incoming  calls.  .     Ease   of   use:   CRM Powered by S.O.D. was   created   to   meet   the   needs   of   call   centers.   It's   easy   to   use   and   manage  thanks  to  the  intui=ve  and  self  explanatory  icons  .   Automa)c   calls   ac)on:   CRM   Power by S.O.D. thanks   to   the   "   Auto   Call   Ac=on"   is   able   to   op=mize   calls   to   operators  providing  only  those  with  sa=sfactory  outcomes.  The  system  allows  you  to  set  the  number  of   calls  to  be  launched  on  the  basis  of  available  operators  and  manage  contacts  by  =me  and  date  .       Inbound  calls:   CRM Powered by S.O.D. allows  to  manage  incoming  calls,  entering  data  in  a  shared  agenda  on   both  PC  and  on  mobile  devices  with  extreme  ease,  and  to  set  appointments  for    others  and  to  associate  to   each  operator  through  a  phone  number  an  external  buyer.       ü  Crea=ng  campaigns  through  a  simple  web  interface.   ü  Reduce  infrastructure  costs.     ü  Ability  to  manage  simultaneous  campaigns  Inbound  and  Outbound.     ü  Simply  import  the  lists  and  the  most  common  formats:  XLS,  XLSX,  CSV.   ü  Management  of  duplicate  numbers.   ü  Ability  to  handle  private  recalls.             A  powerful  tool  in  your  cloud   Simple  and  intui)ve    

  CRM Powered by S.O.D. is  an  important  support  tool  for  their  business.       The  so_ware  allows  you  to  op=mize  internal  processes,  prevents  the  spread  of  data,  allows  to  gather  all  the   informa=on  collected,  providing  real-­‐=me  analysis  on  the  progress  of  work.   Keep  in  touch  with  their  customers,  be  no=fied  of  a  call,  make  automated  calls,  are  all  ac=ons  to  make  beer   and  beer  and  innova=ve  services  provided  to  customers  and  consolidate  the  strengths  of  your  company   Incoming  calls  that  are  both  green  numbers,  business  numbers,  or  costumer  service  are  taken  by  Sod  CRM   management  system  before  being  distributed.  The  informa=on,  once  processed  and  handled  as  prescribed,   are  passed  to  operators  with  distribu=on  ACD,  or  automa=c.  The  operator  receives  the  call  and  all  related   informa=on.   SOD  CRM  is  also  useful  in  back  office  management  or  for  the  crea=on  of  helpdesk:  from  technical  assistance   to  marke=ng  campaigns  with  tool  free,  adver=sing  on  the  Internet,  trade  shows  and  mee=ngs.    SOD  CRM  allows  you  to  track  every  call,  improve  service  and  always  be  close  to  the  customer.         CRM   Telemarke=ng,  Teleselling,  back  office   WHY  CHOOSE  SOD  CRM?  

With  the  predic=ve  module  we  can  maximize  the  number  of  calls  of  the  call  center  and  increase  worker   produc=vity  by  reducing  the  wai=ng  =me.  The  automated  call  system  so_ware  allows  you  to  set  the  number   of  calls  and  provide  operators  only  with  the  successful  calls.   When  there  is  a  successful  call,  it  is  immediately  transferred  to  an  operator  without  delays  thanks  to  the   automa=c  response,  when  there  in  busy  signal  number  or  no  answer  call,  the  system  hangs  up  and  draws  the   same  a_er  a  variable  =me  so  as  to  always  in  contact  different  =mes.     The  Call  Predic=ve  Module  of  SOD  CRM,  manages  the  "to  call"  calls  in  private  and  redistributed  mode:     •  Private  mode:  once  you  set  the  date  and  =me  of  call,  the  name  will  be  repeated  only  to  the  operator   who  had  set;       •  Redistributed  mode:  once  you  set  the  date  and  =me  of  contact  to  call,  SOD  CRM  so_ware  will   automa=cally  contact  the  customer.         Predic=ve  dialing     Predic)ve  call  

  SOD  CRM  includes  a  telephone  exchange  for  any  business  that  allows  to  manage  the  phone  calls  throughout   flexibility:     User  management   Group  management   Telephone  lines  management   Interconnec=on  between  exchanges  (WAN)   IVR  management   FAX  server   Client  so_ware   ü  ü  ü  ü  ü  ü  ü      Your  PBX  in  cloud  compu=ng   Telephone  Exchange  and  client  VoIP  

CRM  Powered  by  S.O.D.  is  presented  by   Secure  Online  Desktop  &  Gruppo  Tecnocontrol   CRM   Powered  by  S.O.D. Solu)ons  for  Call  Center   www.secure-­‐od.com                                              info@secure-­‐od.com     www.gruppotecnocontrol.com                                              info@gruppotecnocontrol.com   The  content  of  the  following    slides  is  covered  by  copyright.  All  rights  not  expressly  granted  here  are  reserved.  Reproduc;on,  transfer,  distribu;on  or  storage  of  part  or  all  of  the   content  of  these  pages  in  any  form  without  the  prior  wri>en  permission  of  Secure  Online  Desktop  S.r.l.  is  not  allowed.  

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