Closed Loop Corrective Action

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Information about Closed Loop Corrective Action

Published on April 19, 2008

Author: hanxue

Source: slideshare.net

Description

Closed Loop Corrective Action, how to go further than root cause analysis to continuous improvement

Closed-Loop Corrective Action

What Will be Covered? What is CLCA? Determine the cause of a problem (nonconformity) Corrective action procedures Is corrective action necessary? Determine corrective action needed

What is CLCA?

Determine the cause of a problem (nonconformity)

Corrective action procedures

Is corrective action necessary?

Determine corrective action needed

What Will be Covered ? Implement corrective action Handle customer complaints Handle product nonconformity Ensure effectiveness of action Software available for CLCA Summary/Exercise

Implement corrective action

Handle customer complaints

Handle product nonconformity

Ensure effectiveness of action

Software available for CLCA

Summary/Exercise

What is Closed-Loop Corrective Action (CLCA)? Corrective Action: An action planned or taken to stop something from recurring. Closed Loop: Fix the process by eliminating the root cause of a problem so that it will not reoccur

Corrective Action:

An action planned or taken to stop something from recurring.

Closed Loop:

Fix the process by eliminating the root cause of a problem so that it will not reoccur

What is Closed-Loop Corrective Action (CLCA)? “ The pattern of activities which traces the symptoms of a problem to its cause, produces solutions for preventing the recurrence of the problem, implements the changes and monitors that the changes have been successful.” Hoyle, David

“ The pattern of activities which traces the symptoms of a problem to its cause, produces solutions for preventing the recurrence of the problem, implements the changes and monitors that the changes have been successful.”

Hoyle, David

Determine the Cause of a Nonconformity Validate causes before planning or taking action Identify the nonconformity Collect data on nonconforming item, quantity, frequency, etc. Identify when, where and under what conditions problem occurred

Validate causes before planning or taking action

Identify the nonconformity

Collect data on nonconforming item, quantity, frequency, etc.

Identify when, where and under what conditions problem occurred

Determine the Cause of a Nonconformity Investigate thoroughly; many tools can help The common seven quality tools when The simple why? Why? Technique can often reveal the root cause of a problem very quickly

Investigate thoroughly; many tools can help

The common seven quality tools when

The simple why? Why? Technique can often reveal the root cause of a problem very quickly

Sources of Causes Deficiencies in communication Deficiencies in documentation Deficiencies in personnel training and motivation Deficiencies in materials Deficiencies in tools and equipment Deficiencies in the operating environment

Deficiencies in communication

Deficiencies in documentation

Deficiencies in personnel training and motivation

Deficiencies in materials

Deficiencies in tools and equipment

Deficiencies in the operating environment

Corrective Action Procedures Sources of nonconformity causes are variable It may be practical to employ corrective action provisions in procedures rather than a single corrective action procedure

Sources of nonconformity causes are variable

It may be practical to employ corrective action provisions in procedures rather than a single corrective action procedure

Is Corrective Action Necessary? All nonconformances are costly but correction is also costly Assess the degree of corrective action necessary Determine the magnitude of the problem and the risks encountered

All nonconformances are costly but correction is also costly

Assess the degree of corrective action necessary

Determine the magnitude of the problem and the risks encountered

Is Corrective Action Necessary? A manager needs to know: What is the problem? Has the problem been confirmed? What are the consequences of doing nothing? What is the preferred solution? - How much will it cost/save? What are the alternatives and their relative costs? How long before the problem damages the business

A manager needs to know:

What is the problem?

Has the problem been confirmed?

What are the consequences of doing nothing?

What is the preferred solution? - How much will it cost/save?

What are the alternatives and their relative costs?

How long before the problem damages the business

Determine Corrective Action Needed Immediate action such as warning notices, alerts, etc. Longer term action such as changes to plans, procedures, specifications, training, etc. Record both the cause and the proposed solutions

Immediate action such as warning notices, alerts, etc.

Longer term action such as changes to plans, procedures, specifications, training, etc.

Record both the cause and the proposed solutions

Implementing Corrective Action Implement and record changes to documented procedures resulting from corrective action Track implementation of corrective actions Link procedural change to the corrective action procedure Prevent recurrence of problem

Implement and record changes to documented procedures resulting from corrective action

Track implementation of corrective actions

Link procedural change to the corrective action procedure

Prevent recurrence of problem

Effective Handing of Customer Complaints Record complaint (including details) Define when a customer message is classified a complaint Capture complaints from all interface channels with customer Acknowledge complaint Investigate nature of complaint Establish a process for satisfying customer Monitor progress

Record complaint (including details)

Define when a customer message is classified a complaint

Capture complaints from all interface channels with customer

Acknowledge complaint

Investigate nature of complaint

Establish a process for satisfying customer

Monitor progress

Report of Product Nonconformity Internal report Use TQM procedures for control of nonconforming product External report Similar procedures to those for handling customer complaints

Internal report

Use TQM procedures for control of nonconforming product

External report

Similar procedures to those for handling customer complaints

Ensure Effectiveness of Corrective Action Verify that planned action has been taken Verify that the action has been effective in eliminating the original nonconformance

Verify that planned action has been taken

Verify that the action has been effective in eliminating the original nonconformance

Summary – Can Also be Used as an Exercise A closed-loop corrective action process Identify the problem Investigate the root cause of the problem Develop a plan which eliminates the cause Implement the plan Verify the effectiveness of the eliminating the cause

A closed-loop corrective action process

Identify the problem

Investigate the root cause of the problem

Develop a plan which eliminates the cause

Implement the plan

Verify the effectiveness of the eliminating the cause

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