Clients Of CallStreamz Will Grow With Us!

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Information about Clients Of CallStreamz Will Grow With Us!
Business-Finance

Published on August 7, 2008

Author: CallStreamz

Source: authorstream.com

Slide 1: Is Becoming a #1 Outsource for Customer Contact Services. One Client At A Time! Slide 2: What makes CallStreamz Different? CallStreamz , Key to growth: be diversified and have a Call Center that can adapt and change to run any project Goals… Rewards… Satisfaction   Goals      Every position and process is benchmarked with goals that are both influenced and focused on Growth, Production, and Quality.   Rewards    Rewards for all Goals obtained beginning the first day of employment starting with our interview.   Satisfaction       If you establish goals and you reward people for meeting them every one involved will receive Satisfaction the Customer, Employee, Company, Client. Slide 3: Our Focus Being at the leading edge of technology makes CallStreamz able to provide the Best Service to the Widest Range of Clients at the Lowest Cost per Call. Customer Satisfaction  Many Call Centers of the industry today have forgotten that each call is a person, and they also have a goal, and that is to get the best service possible, rather its booking a trip, getting a credit card, wireless products, insurance, or Tech support… The customer deserves Customer Satisfaction.  Communications  When we communicate we use the correct Tone, Pace, Volume and Verbiage that will get the best results. With the change in the industry moving towards out-sourcing to other countries Communications have become even more important.  Technology  Our focus on Technology is ongoing, to make sure ALL of CallStreamz is 100% compliant 100% of the time. Slide 4: CallStreamz, Provides Customer Contact Solutions for the Following Industries… Financial ServicesCredit Cards Lines of Credit Home Auto Insurance Account Services Collections EntertainmentTicket Sales Promotions Management Sales Books Magazine CommunicationsT.V. / Cable / Satellite Wired Services Wireless Service News Papers Publications ServicesPayroll / Time Keeping Political Fundraising Surveys Tech Support On-Line Chat Marketing Slide 5: Project Division  CallStreamz center projects are divided into the following Divisions With focus on these three Divisions, CallStreamz is able to make sure they have the personnel and technology to meet every clients expectations. Slide 6: 30 hr Test Campaign With no contracts, CallStreamz will establish a 30-hour test campaign. In this short time we show you the difference CallStreamz will make to your bottom line… It includes 30 hours of calling, set-up, script development, leads, and database creation. 100 hr Launch Campaign   With no contracts, CallStreamz will establish a 100-hour launch campaign. In time we show you the difference CallStreamz will make to your bottom line.. It includes 100 hours of calling, set-up, script development, leads, and database creation. 500 hr Priority Campaign  With no contracts, CallStreamz will establish a 500-hour Priority campaign. We will show you the difference CallStreamz will make to your bottom line.. It includes 500 hours of calling, set-up, script development, leads, and database creation. 30-Day Campaign   Full Center Dedication With no contracts, CallStreamz will establish a 30 day campaign and will show you the difference CallStreamz will make to your bottom line... It includes 19,500 hours of calling, set-up, script development, leads, and database creation. Contract With a contract, CallStreamz will establish a campaign and show you the difference CallStreamz will make to your bottom line… set-up, script development, leads, and database creation included with 5 to 25 hours of No charge calling, per campaign (30 days of dialing). Cost range is based either per hour, per call, per sale or by conversion. CallStreamz Campaign Offers Other Contractual Arrangements can be made on a Per Client Bases. Slide 7: What make our Reps Different The success of CallStreamz is due to our CCS these reps have met every bench-mark in our training program. They have proven them selves by meeting Quality and Productions Goals, Consistently leading their teams. They are flexible and are able to switch projects with out costing performance. They have a complete understanding of our technology, hardware & software.  All CCS value our client relationships, and are committed to meeting their expectations. They are not only experts in sales but also are Customer Communication Specialists Slide 8: The Stream Of Success “Keep it Simple” CallStreamz developed this acronym to simplify the rules of conduct and skills of successful sales technique. CallStreamz believes that if an REP remains focused and uses these guidelines they can be successful… Meet all goals and represent CallStreamz and Client in a Polite Professional Manor. CallStreamz knows that every Employee is a Person with Talent and the  Desire to Succeed we just have to help them discover it! These easy to follow guidelines will be the focus of all on-going coaching and success training. When a REP is struggling, needs some assistance meeting goals or achieving the results that are desired, their supervisor will have a session with them, go back to the basics and study… The Stream Of Success “Keeping it Simple” Slide 9: Quality Assurance The QA division will have a representative present at all monitoring sessions. To ensure Quality CallStreamz has taken the responsibility of this department and created the below divisions. All members of the Quality Assurance Team will report to the Quality Assurance Manager and this division will use the CallStreamz QA Hand Book as a foundation to all projects. QA Hand Book Slide 10: CallStreamz, Understands the importance of communication We are proud to introduce you to a monthly publication Slide 11: Provides a great way for employees to stay focused on common goals, while keeping centers up to date with the fast and constant changes that happen in the customer contact environment. This monthly publication offers space as advertising for our clients, local and national companies that offer goods and services that will benefit CallStreamz employees. Keeping Communication New clients get one Add Space FREE for one month! Communication Streamz, Slide 12: Communication Streamz Advertise with CallStreamz All Prices are per month / New clients get one month FREE A A B B C B B C B B C New clients get one (A) Add Space FREE for one month! Slide 13: Calling / CCS Time Project Set-up Script development Leads Database creation CallStreamz Campaigns Include A predetermined number of hours (or calls) CCS (rep) training Dialer software flow One Month of Advertising in Communication Streamz FREE Acknowledgement in an article section CallStreamz (In the Spot Light) (Communication Streamz) Slide 14: Give us $99.00 and we give you Everything A client building technique CallStreamz uses to attract and establish long term clients Program set-up, script development, employee cross training with client company, leads, and database creation. Included is 25 hours of calling, during this time CallStreamz will demonstrate what we have to offer… gaining a lifetime client. CallStreamz will be providing a discount to companies that become a client before June “2009” Slide 15: CallStreamz, Just ask to speak to someone in Client Services Or see us on the Web @ www.callstreamz.com would like the opportunity to show what we can do for your company. Slide 16: Click to Contact CallStreamz Thank You, More to come!

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