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Information about cispres

Published on February 11, 2008

Author: Riccard


Rutgers University Campus Information Services: Rutgers UniversityCampus Information Services “The Right Information at the Right Time” 732-932-INFO Campus Information Services Background: Campus Information Services Background Established in January 1990 as Student Information and Assistance Center; became Campus Information Services in 1995. Rutgers’ central information and referral center. Off-Campus Housing Service and most recently, and significantly, RU-TV have joined CIS. Mission to serve as the credible, accessible gateway to Rutgers and its community. Keys to Successful Service: Keys to Successful Service Our Student Colleagues Carefully recruited, highly-trained, service-oriented & enthusiastic. Our Core Service Values Friendly, Personal, Credible, Accessible, Efficient. Our Commitment Information Quality Internally designed and flexible information retrieval and delivery system. Our Broad Ability to Reach the Community From the telephone, Internet, to cable TV services. Slide 4: Rutgers Information and Referral CenterInquirer Assessment - March 2002/2003 How would you categorize yourself? 2002 2003 Campus Information Services: Campus Information Services Rutgers Information & Referral Center (2-INFO) Support for RU principal website & myRutgers New Brunswick/ Piscataway Official Student Listserv Off-Campus Housing Service Campus Maps Admissions Partnership Visitor Center & Services Emergency Communication Historical/ Specialty Campus Tours Ask Colonel Henry Video Production National Headquarters Collegiate Information and Visitor Services Association On-Line Calendar RU-TV Rutgers Information & Referral Center: Rutgers Information & Referral Center General & specific information & referral Directory assistance Friendly help & straight answers to even the most puzzling questions Undergraduate Admissions Partnership – initiated 1997 Ask Colonel Henry Email Question & Answer Service From 5,871 inquiries in Spring 1990 to over 750,000 direct contacts during the past year. Web Support: Web Support Content support Campus focus/pulse Synergy with other informational services Technical Support New Brunswick/Piscataway Official Student Listserv (NBPOSL): New Brunswick/Piscataway Official Student Listserv (NBPOSL) Clear guidelines for acceptable postings: academic status, financial matters, student life concerns and graduation requirements Carefully constructed messages to avoid perception of spam Distributed on Tuesdays Hyperlinking and central archival capabilities Direct access from myRutgers capability RU-TV Network: RU-TV Network 60+ channels/ 7 University channels 14,000 residential students Student centers, libraries, and selected academic buildings Supports our academic mission Enhances campus communication & quality of life Builds a sense of community Video Productions: Video Productions Programs developed at Rutgers Student-colleague driven and managed Student development opportunities Current series: Inside Rutgers Pass the Popcorn Hubcity Weather Watcher University Channels: University Channels Rutgers INFO Channel RUL Mediavision RU Seminar Services Rutgers Preview Channel RU at the Movies The Rutgers Channel RU-TV Network Assessment Spring 2003: 90% of students surveyed are satisfied with the channel line-up 69% of students watch the Rutgers INFO Channel for campus info RU-TV Network AssessmentSpring 2003 Off-Campus Housing Service: Off-Campus Housing Service On-line listings for housing & roommates 35,000 clients a year Educational programs Faculty/ Staff Housing Search Program Informational, legal and local information On-Campus housing referrals Historical & Specialty Campus Tours: Historical & Specialty Campus Tours Historical tours designed for general visitors, VIPs, groups. Optional customization for special needs and interests. Tours for each campus or general overview available. Old Queens/ College Avenue Campus tour on Friday/ Saturday at 11:30am during semester. New Brunswick/Piscataway Campus Map: New Brunswick/Piscataway Campus Map Joint project between University Relations & Facilities Paper and on-line versions Features: comprehensive building directory, campus bus routes, handicap accessibility, driving directions, etc. Undergraduate Admissions Information Services Partnership: Undergraduate Admissions Information Services Partnership Initiated January 1997 Prospective students connect with current students, our IA staff Friendly & personal service Staff can also answer questions beyond admissions Only institution of our size and caliber with such a program On-Line Events Calendar: On-Line Events Calendar Central on-line location for events information Community members can enter and maintain info on their own events on-line Timely, easy to use, comprehensive and accessible All info submitted is considered for placement Coordination with myRutgers Portal and other on-line information sources Emergency Communication: Emergency Communication Campus Operating Status Page RU-TV Alert mass email lists RIRC (932-INFO) including 24 hour voice mail announce system (expanded operation) Critical unit liaison system 800 number for extreme crisis Slide 19: Professional organization staff involved with the campus information and visitor services field Established CAS Standards for Service Excellence Over 70 institutions and 120 members including institutions such as: Baylor, Columbia, Cornell, Georgetown, NYU, North Carolina - Chapel Hill, Texas A&M, California - Berkeley, Wisconsin - Madison, Yale, etc. Visitor Center and Services: Visitor Center and Services 500,000+ visitors with no “front door” Largest tourist attraction in Central New Jersey A welcoming gateway is critically important for a land grant/ state university It is “face to face” contact that makes a difference Historical Tour of the Old Queens and special tours by request Natural Expansion for CIS: Natural Expansion for CIS Already providing gateway access on telephone and the Internet Campus maps and tour programs Reputation for accessible info in a warm & friendly environment High quality student staff “A nucleus around which we can build a Visitor Center!” Slide 22: Rutgers Information and Referral Center Inquirer Assessment - March 2002/ 2003 Generally speaking, how would you rate the Rutgers Information and Referral Center in meeting your expectations? 97.27% Accuracy is 99% +/- 5%. 98.23% Slide 23: Rutgers Information and Referral Center Inquirer Assessment - March 2002/ 2003 The information you requested was provided to you in a manner that was friendly and courteous. 97.47% Accuracy is 99% +/- 5%. 99.02% Rutgers Information and Referral Center Inquirer Assessment - March 2002/ 2003: Rutgers Information and Referral Center Inquirer Assessment - March 2002/ 2003 Do you feel that the person who assisted you was efficient in their efforts to help you with your question? Rutgers Information and Referral Center Inquirer Assessment - March 2002/ 2003: Rutgers Information and Referral Center Inquirer Assessment - March 2002/ 2003 How do you rate the overall service provided? 96.05% 97.47% The Future - RUinfo: The Future - RUinfo Combine existing CIS on-line services into one highly promoted and easily accessible website. Adapt “Venus On-line Information Assistant” with new RUinfo site for use by RU front-line services staff. Coordinate marketing and promotion of RUinfo with 732-932-INFO and establish as one brand. Rutgers University Campus Information Services: Rutgers UniversityCampus Information Services “The Right Information at the Right Time” 732-932-INFO

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