Chisnell Pew Ballot Testing 120908.Key

33 %
67 %
Information about Chisnell Pew Ballot Testing 120908.Key
News & Politics

Published on December 18, 2008

Author: danachisnell



A talk I gave at a conference sponsored by the Pew Making Voting Work project and the JEHT Foundation in Washington, DC on December 9, 2008.

1 What is a usability test?

2 Sit next to someone. Watch. Listen. Dana Chisnell

3 When something changes Take constraints into account Complement to Reveal best practice remedies

4 Hesitating Comments Questions Body language What to look for Behaviors

5 Ballot testing. Dana Chisnell

The question 6

7 The question How successfully do voters vote?

The plan 8

9 1 day Dana Chisnell

10 a ballot and instructions Nancy Frishberg

11 voter participants Dana Chisnell

12 observers Dana Chisnell

13 results due: today



16 How we got value  Used the ballots and instructions at hand  Focused on one thing at a time  Had participants generate and collect data  Drafted observers and debriefed

17 1. Plan, minimally 2. Get the team on board 3. Use the LEO Kit 4. Recruit participants 5. Conduct sessions Follow these steps: 6. Debrief and decide

18 Conduct sessions  Rehearse (P1)  Checklist of tasks  Short, focused sessions  Adjust what you’re doing, if you need to Dana Chisnell

19 Greet the participant Explain the test, your role, and their role Watch the voter vote Ask follow-up questions Debrief with participant Session outline Debrief with observers

20 Impartial, unbiased observing No teaching! Listen and watch Ask open-ended questions: Why? Moderating, not training How? What?

21 Debrief and decide  What could cause a recount?  What could make it difficult to tell intent?  What could draw unwanted attention?  What could cost money if it is not fixed? Dana Chisnell

22 Resources • Usability Professionals’ Association: • LEO Usability Testing Kit: civiclife/voting/leo_testing.html • Ballot Usability and Accessibility Blog:

Add a comment

Related presentations

Cfbp barometre octobre

Cfbp barometre octobre

November 10, 2014

VITOGAZ vous présente: CFBP baromètre gpl carburant

Ata Escrita da 16ª Sessão Ordinária realizada em 16/10/2014 pela Câmara de Vereado...

Ata Escrita da 10ª Sessão Extraordinária realizada em 16/10/2014 pela Câmara de Ve...

Rx1 nasil kullanilir

Rx1 nasil kullanilir

November 8, 2014

Rx1 zayiflama hapi, kullanimi nasildir, yan etkileri var mi? yan etkiler var ise h...

Esposto del MoVimento 5 Stelle sul Patto del Nazareno

Slide Servizi postali

Slide Servizi postali

November 7, 2014

Slides per i servizi postali presentati in occasione dell'incontro azienda e organ...