Published on February 18, 2008
0 Changing Focus: Shifting sights from America to Europe NASSCOM - February, 2008 Mark Mayo – President, TPI Global Resources Management Copyright © 2008, Technology Partners International, Inc. All Rights Reserved. No part of this document may be reproduced in any form or by any electronic or mechanical means,Technology Partners International, retrievalRights Reserved Copyright © 2008, including information storage and Inc. All devices or systems, without prior written permission from Technology Partners International, Inc.
1 TPI’s Reading of Market Trends Year ended with strong momentum 2007-2008 2007-2008 We project around 7% annualized revenue growth in 2008 EMEA and Asia Pacific showed increased demand for 2007 and are Regional Regional poised for continued momentum in the near future Performance Performance As markets for outsourcing, India and China grew significantly in 2007 BPO is showing renewed signs of life Contract Values Contract Values Beginning to see signs of vertically-oriented BPO India heritage providers and others are making their presence Service Provider Service Provider known Diversity Diversity Rationalization of offshore delivery resource models Increase in outcome-oriented relationships Copyright © 2008, Technology Partners International, Inc. All Rights Reserved
2 Regional Differences EMEA accounts for more than half of all global TCV in the broader market for the first time ever Number of Contracts by Region With TCV > $25M: Y/Y Comparison 250 (#) For EMEA, there were 17 fewer 200 Number of Contracts 2003 contracts Y/Y; accounting for nearly 2004 150 $8B more in TCV Y/Y… a 24% increase 2005 100 2006 in TCV 2007 50 0 Americas EMEA Asia Pacific Industrywide Contracts by Region With TCV > $25M: Industrywide Contracts by Region With ACV > $25M: Y/Y ($B) Comparison Y/Y ($B) Comparison TCV ACV 50 ($B) 10 ($B) Total Annual 40 8 Contract 2003 Contract 2003 30 Value 2004 6 Value 2004 2005 2005 20 2006 4 2006 2007 2007 10 2 0 0 Americas EMEA Asia Pacific Americas EMEA Asia Pacific Copyright © 2008, Technology Partners International, Inc. All Rights Reserved
3 Why focus on Europe? Enterprises in Continental Europe are now more often joining the traditional stronghold, the United Kingdom, in outsourcing activity Diversification Diversification Mitigates geographic concentration risk away from US away from US Provides a cushion against a possible slowdown in the US Under- Under- Presents potentially under-penetrated markets for Indian service providers penetrated penetrated Large number of deals up for renewal markets markets For instance, there is increased transaction activity in the Infrastructure Management space Embracing Embracing Social Regulation (Employee Transfer issues etc) behind slow uptake so far Outsourcing Outsourcing As TPI data shows, Europe is beginning to embrace outsourcing The example and success of pioneering large deals is setting the precedent Attractive Attractive Availability of a high-skilled and low-cost workforce makes Eastern Europe an delivery options delivery options attractive delivery location Can complement existing global talent pool Copyright © 2008, Technology Partners International, Inc. All Rights Reserved
4 Panelists Darryn Lewis, Head, Information Technology & Telecoms unit, International Business Wales Hubert Tardieu, Executive Vice President, Consulting ATOS ORIGIN Sanjiv Puri, Managing Director, ITC Infotech Simon Ormston, Head, Outsourcing Marketing, BT Global Services Sudhakar Ram, Chairman and Managing Director, Mastek Ltd Copyright © 2008, Technology Partners International, Inc. All Rights Reserved
5 www.tpi.net www.considerthesourceblog.com Copyright © 2008, Technology Partners International, Inc. All Rights Reserved