Change management - ITIL Series

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Information about Change management - ITIL Series

Published on September 29, 2015

Author: yudiflasher



2. Change Management Business Assesment IT Strategy Development Customer Managament Business – IT Alignment Operation Bridge Incident Management Operation Managment Problem Management Service Planning Availablelity Management Service Level Managemet Capacity Managment Security managmenet Cost Managment Release to Production Build AndTesting Configuration Management Change Management Service Delivery Assurance Change Management

3. Change Management Goal  Mengimplementasikan Perubahan yang disetujui secara efesien, dan dengan resiko sudah di indentifikasi dan layanan terkini dari sebuah Teknologi Informasi

4. Change Management Responsibilities Review and Closure Monitoring & Reporting Chairing CAB CAB/EC Accepting Recording & Filtering Change Manage & Coordinate Implementation Assesing Impact, Cost, Benefit,And Risk Of Proposed Chane Justification & Approval Of Change Change Management

5. Terminology  Change ◦ The Addition, Modificaion or Removal Of Approved, Supported or baseline Cis  Request For Change ◦ Form, or Screen, Used to record details of a request for a change to any CI or Procedures  Forward Schedule of Change ◦ Schedule that contaians details of all tha changes aproves for implementation and their proposed implementation dates

6. Change Management Process Monitoring Planning Build Test Implementation Registration Classification Approval Authorization Implementation Evalution (PIR) RfC Refusal Refusal Backout

7. Request for Change (RfC)  Scope Hardware Software Documentation Enviroment SLA etc CIs Change Sponsor & Originator Chnage Advisory Board etc Justification Cotegory Proirity Resources Estimates Service Impact What, Why, When RfC

8. Priority Setting  Urgent ◦ Change Necessary now ( Otherwise severe business impact) approval by CAB  High ◦ Change Needed as soon as possible ( Potentially damaging)  Medium ◦ Change All Solve irritating errors or missing functionally ( Can be Schedule )  Low ◦ Change Leads to Minor Improvements ( That are Not Contractually)

9. Impact of Change  Standart ◦ The chaange may be excuted without prior contact with tha change manager  Category 1 ◦ Little impact on current services.The Change manager is Entitled to Authorize the RfC  Category 2 ◦ Clear Impact on Services.The RfC Must be Dicussed in The CAB,The Change Manager requests advice on authorization and planning  Category 3 ◦ Significant impact on the services and the business, considerable manpower and/or resouces needed. Management is inveloved in the decision process

10. The Change Advisory Board (CAB) CAB Finance Manager Release Manager Problem Manager Senior Business Representation Other as Required Application Manager Service Level Manager Change Manager (Chair)

11. Relationships Change Management Assesment Impact Change Management Authorize Change Release Management Controls Realese of New Version Of Software or Hadware if Required to Implement Change Capacity Management Assesses Impact On Business & IT Performance Configuration Management Identifies Areas Impacted Confoguration Management Updates Records

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