Published on March 11, 2014
SYSTEMS INTEGRATION CASE STUDY TAXBRIEFS (CENTAUR MEDIA PLC) STREAMLINED BESPOKE ORDERS FROM IFAS CUTTING ADMIN BY THOUSANDS OF HOURS
TaxBriefs is owned by Centaur Media (LSE: CAU), a London-based business- to-business magazine and digital publishing group. Flagship titles include Marketing Week, The Lawyer and Creative Review. WHO IS TAXBRIEFS
There was no system to manage the order process from sale to delivery and all data existed in multiple Excel spreadsheets handled by different people. The result was poor data integrity, accuracy and availability. TAXBRIEF’S CHALLENGE AND OUR SOLUTION We delivered a web-based system that draws together accurate, real-time data (sales, product, pricing, production, customer, and financial) and features a new user experience. The system is accessible round the clock, securely and remotely.
WHAT WE DELIVERED A custom .NET solution
First, we set to understand Taxbriefs’ business model, processes, people, customers and systems, through a number of internal workshops and interviews. With the database design locked down, we focused on the ‘quick wins’ in terms of functionality and process, as well as creating an effortless user experience. Since launch we have delivered several major upgrades to the system. »» Business Analysis »» User Experience »» Analytics »» .Net Development »» DevExpress »» Microsoft SQL »» Microsoft .NET HOW WE DID IT SKILLS USED TECHNOLOGIES USED
THE OUTCOME 40,000 £000s 15 134% With Excel removed, the business is now enjoying a significant increase in data accuracy, instant reporting, faster delivery times, happier customers and a drop in labour costs. The system is regularly enhanced and expanded through our continuous improvement process and it now includes more channels to market, one of which is mobile. bespoke IFA orders processed saved in admin time p.a. deployments in 2013 speed increase in process completion
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