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Published on February 4, 2008

Author: Teobaldo

Source: authorstream.com

State of New Jersey:  State of New Jersey Statewide Emergency Wireless 9-1-1 Telephone System Created by: Office Of Emergency Telecommunications Wireless Providers in New Jersey:  Wireless Providers in New Jersey Verizon Wireless Cellular One (Previously COMCAST) AT&T Wireless Voice Stream Wireless (Omnipoint) Sprint NEXTEL Sussex Cellular Types of Wireless Service:  Types of Wireless Service Cellular Phone Service, “A & B” “A” side carrier, non wireline Cellular One AT&T Wireless (cellular) Sussex Cellular “B” side carrier, wireline Verizon Wireless Types of Wireless Service:  Types of Wireless Service Personal Communications Service Also referred to as PCS and include the following providers: Sprint Voice Stream Wireless AT&T Wireless (PCS) Types of Wireless Service:  Types of Wireless Service Special Mobile Radio Service Also referred to as SMRS and include the following provider: NEXTEL FCC Requirements:  FCC Requirements Must forward all 9-1-1 calls without validation process No charge for 9-1-1 calls The FCC has placed the following requirements on wireless service providers: What this means to 9-1-1:  What this means to 9-1-1 Any wireless phone can dial 9-1-1 Phones with expired service contracts can dial 9-1-1 and can’t be called back Stolen phones can dial 9-1-1, and, during investigation will indicate original owner Phones “out of the box” can access 9-1-1 with no number to call back What’s ahead for 9-1-1?:  What’s ahead for 9-1-1? Phase I, carriers must be able to: Transmit cell site location and call back number to PSAP Must be done by April 1, 1998 Phase II, carriers must be able to: Report the callers location within about 400 ft. Must be completed by October 1, 2001 In 1996 the FCC adopted new rules for wireless service providers to enhance public safety: Phase I in New Jersey:  Phase I in New Jersey Voice Stream 9-1-1 calls will display the caller’s number in the ANI window of 9-1-1 equipment The call back number includes the area code Cellular One provides call back numbers in some of the South Jersey area To date Voice Stream Wireless is the only carrier to begin Phase I compliance Phase I in New Jersey:  Phase I in New Jersey In November 1999, the FCC clarified their ruling on who pays for Phase I service. Cost recovery for the carrier no longer a requirement. Talks with Verizon, AT&T, Sprint, NEXTEL & Cellular One resumed in January 2000. Phase II in New Jersey:  Phase II in New Jersey In January 1997 New Jersey participated in a demonstration of 9-1-1 locational technology Conducted along the TPK/Rt. 295 corridor in Salem, Gloucester, Camden & Burlington Counties Test proved successful Phase II in New Jersey:  Phase II in New Jersey Caller location data collected during the test indicated that: 52% were from the Interstate Highways 26% were from State Highways 12% were from County roads 10% were from residential streets & parking lots and buildings Phase II in New Jersey:  Phase II in New Jersey Caller’s home area data collected during the test indicated that: 70% of the callers were from South & Central New Jersey 3% of the callers were from North New Jersey 15% of the callers were from Pennsylvania 12% of the callers were from other states Phase II in New Jersey:  Phase II in New Jersey Not likely to meet the 2001 deadline Carriers looking at several technologies to adopt Global Positioning System (GPS) Time Difference of Arrival (TDOA) Angle of Arrival (AOA) Or a combination of technologies History of Wireless 9-1-1 in New Jersey:  History of Wireless 9-1-1 in New Jersey In the Early Days:  In the Early Days Cell phones were expensive, several hundred dollars Cellular networks only existed along the interstates and highly urban areas of the country 9-1-1 was not statewide until about 1994 The total statewide wireless 9-1-1 call volume in the late 1980’s was about 40 calls a month In the Early Days:  In the Early Days Cell companies wanted a location to send calls if someone dialed 9-1-1 Since cell sites were primarily located along the interstates patrolled by NJSP the State Police agreed to take cellular 9-1-1 calls Today things are different:  Today things are different Wireless phones are cheap, some carriers pay YOU to take one with a service contract The wireless network in New Jersey is extensive Over 80% of the wireless phones are purchased for security reasons 9-1-1 is mandated statewide There are approximately 100,000 wireless 9-1-1 calls per month in New Jersey, nearly 30% of the total 9-1-1 call volume Who Answers Wireless 9-1-1 Calls?:  Who Answers Wireless 9-1-1 Calls? In Counties that have a County Communications Center, calls are directed to the county PSAP Salem Cumberland Gloucester Camden Burlington Ocean Hunterdon Warren Who Answers Wireless 9-1-1 Calls?:  Who Answers Wireless 9-1-1 Calls? In Counties that have a “limited coverage” County Communications Center, calls are split between the county PSAP, Local PSAPs, and the State Police PSAPs Hudson Union Passaic Monmouth Who Answers Wireless 9-1-1 Calls?:  Who Answers Wireless 9-1-1 Calls? In many Counties that do not have a County Communications Center, calls are directed to the New Jersey State Police PSAP Middlesex Mercer Morris Somerset Sussex Atlantic Cape May Who Answers Wireless 9-1-1 Calls?:  Who Answers Wireless 9-1-1 Calls? In Essex County calls are directed to the local PSAPs and New Jersey State Police PSAP In Bergen County, AT&T Wireless calls go the Bergen County PSAP while Verizon Wireless, Voice Stream, Sprint & NEXTEL calls go to the New Jersey State Police, Totowa What determines where a wireless 9-1-1 call is answered? :  What determines where a wireless 9-1-1 call is answered? What determines where a wireless 9-1-1 call is answered? :  What determines where a wireless 9-1-1 call is answered? Each cell site is programmed to send 9-1-1 calls to one location regardless of where the caller is located Some cell sites can cover as much as a 10 mile radius Other sites cover a very small area, such as the Meadowlands Arena, these are know as micro or pico sites Cell Site Sectors:  Cell Site Sectors Many cell sites are divided into sectors Each sector points in a specific direction Sectorized cell sites will have the sector that picked up the call included in the ALI screen, if a location is indicated. Cell Site Sectors :  Cell Site Sectors  10 Deg. 130 Deg. 270 Deg. A “W” indicates this call was picked up on... this sector which faces west Cell Site Sectors :  Cell Site Sectors Time for some “Cheesy” Animation :  Time for some “Cheesy” Animation Slide29:   A car on the NJ TPK dials 9-1-1 Cell sites are constructed throughout the state to provide desired coverage patterns. More in urban areas and along the interstates. Radio signals are sent out in all directions. Slide30:   In many cases the closest cell site picks up the signal (Elizabeth) Slide31:   Sometime the call is picked up by a cell site in another county (Essex) Slide32:   And in some cases picked up by a cell site on another state (New York) Slide33:   Another problem occurs when calls from outside of New Jersey are picked up by a cell site in New Jersey The Roamer Access Number:  The Roamer Access Number Roamer Access Number:  Roamer Access Number Many 9-1-1 callers are from outside the area just passing through These callers will be using their wireless phones that have their service provided outside of New Jersey When you dial their mobile number the telephone network may look for them in the “home” area Roamer Access Number:  Roamer Access Number To call the roamer you must look for them in the area they they placed their 9-1-1 call To do this you must dial the roamer access number on the screen (PILOT #) After you hear the dial tone, dial the mobile number, including area code, without the prefix 1 The wireless network looks for that caller in the New Jersey network Summary:  Summary Summary:  Summary Wireless calls will continue to be a problem until locational technology is deployed We must continue to question each caller to determine location information Multiple calls for the same event are a common occurrence The End.:  The End.

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