CCMG Awards 2014

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Information about CCMG Awards 2014
Business & Mgmt

Published on February 28, 2014

Author: CCMGSA

Source: slideshare.net

Description

An introduction into the Awards process - experiences from last year's competitirs

Mogamad Gierdien - Operations Manager : SA Commercial  2 categories: • Best Contact Centre Operational Manager - Bronze • Best Outsourcing Partnership – Silver

• The judges were very clear on what was required • The level of competitiveness was intense • Identifying and consciously appreciating key milestones achieved as a business • Identifying improvement areas operationally • Inspiration for our people

• Prepare! • The magic is in the detail • What you cant measure, you cant manage • Involve your people • Share every moment of the process and achievement

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