CapGemini Research Norway ECDL Update

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Information about CapGemini Research Norway ECDL Update
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Published on October 31, 2007

Author: Dennison

Source: authorstream.com

Cap Gemini Study: An Update :  Cap Gemini Study: An Update Bernt Nilsen CEO ECDL Norway Contents :  Contents Background History, surveys 1996, 2000 and 2001 Results Norway Historical trend Results Finland Comparison results Norway and Finland Calculator – calculation of effect Future plans www.ecdl.com Background - 1 :  Background - 1 Based on several studies in Norway and Sweden by Cap Gemini Ernst & Young Assumption that waste of time will be reduced with the spread of wysiwig and increased use of computers Intended to provide an indication of the extent of computer problems among the parts of the Norwegian population that work with computers every day www.ecdl.com Background - 2 :  Background - 2 ECDL Norway actively promoting the results of this study Important to shift focus from HW and network connections to the actual use of computers Government statistics always on HW Challenged Erkki Liikanen in Oslo www.ecdl.com Surveys 1996, 2000 and 2001:  Surveys 1996, 2000 and 2001 Important to document trends Small change in method Important to use the same questions to get comparative results www.ecdl.com Results Norway :  Results Norway www.ecdl.com Time lost:  Time lost Average time spent on their own and others IT problem is 136 hours per person pr year (2 hrs 51 min every week) www.ecdl.com When using a PC, which of the following applications do you work with?:  www.ecdl.com When using a PC, which of the following applications do you work with? Slide9:  How much time do you spend on… www.ecdl.com What are you helping others with…..:  What are you helping others with….. www.ecdl.com Where can you get help?:  Where can you get help? www.ecdl.com The role of ECDL:  The role of ECDL www.ecdl.com Project Manager for the ICT cost study Øyvind Gladsø says ECDL is a tool for reducing cost ECDL should be a requirement for the PC-user Needs to be mandatory for all users, including managers Historical trend :  Historical trend Average time spent on their own and others IT problem is 136 hours per person pr year (2 hrs 51 min every week) Year 2000: 119 hrs Year 1996: 125 hours www.ecdl.com Results Finland :  Results Finland www.ecdl.com Problems with Using Information Technology at Finnish Workplaces:  Problems with Using Information Technology at Finnish Workplaces 16.9.2003 www.ecdl.com Summary:  Summary Background of the study Summary Observations Principal findings www.ecdl.com Background of the study:  Background of the study Study consists of 502 respondents. The research was accomplished by CGE&Y’s and Finnish Information Processing Association's assignment. Survey was carried out during May-June 2003 by TNS Gallup. Target group was in companies that employs more than 50 persons. The study executed nation-wide by using telephone interviews. TAUSTAA www.ecdl.com According to external study´s, using computers is extensive in Finnish business life.:  According to external study´s, using computers is extensive in Finnish business life. Source: European Third European Survey on working conditions 1996, 2000, Statistics Finland, Tietoyhteiskunnan kehkeytyminen, 2003/3 TAUSTAA www.ecdl.com Summary:  Summary In today’s work organisation, using a computer is a prerequisite to successfully carrying out one´s work. Problems strongly contribute to the dissatisfaction of employees Training for using software has been given only partially The efficiency of Finnish companies is compromised due to problems with information technology Dysfunctional information technology causes interruptions in business processes. Eight (8) per cent of the total working time of a Finnish employee is spent on problems caused by information technology Helping one another and problems with Business applications take up a considerable part of the working time. Finnish medium and large-sized enterprises (more than 50 employees) lose nearly 30,500 man-years annually due to problems with information technology The cost to the national economy of problems caused by information technology is over € 2,700 million. www.ecdl.com 8 % of the total working time of a Finnish employee is spent on problems caused by information technology :  KESKEISET TULOKSET - YKSILÖN NÄKÖKULMA 8 % of the total working time of a Finnish employee is spent on problems caused by information technology Source: CGE&Y, Problems with Using Information Technology at Finnish Workplaces, 2003 www.ecdl.com IT-problems causes annually the lost of nearly 30 500 man-years to Finnish medium and large-size enterprises (more than 50 employees):  Assumptions for calculation IT-problems causes annually the lost of nearly 30 500 man-years to Finnish medium and large-size enterprises (more than 50 employees) In 2001 there were 2 841 companies in Finland that had over 50 employees (Statistics Finland) These companies employed all together 745 145 people (Statistics Finland) 51 % of employees spent more than a quarter (1/4) of their working hours for using computers (Third European survey on working conditions 2000). In medium and large-size enterprises this equals 280 024 persons. 8 % of employees working hours is spent to IT-problems. This equals 30 402 man-years. Source: StatFin: Yritykset henkilöstön suuruusluokittain 2001, Yritystiedot vuodelta 2001, CGE&Y, Problems with Using Information Technology at Finnish Workplaces, 2003 KESKEISET TULOKSET - YRITYKSEN NÄKÖKULMA www.ecdl.com IT-related problems amount to cost item of nearly 2,7 Euros for the national economy:  Assumptions for calculation IT-related problems amount to cost item of nearly 2,7 Euros for the national economy 51 % of the employees spent more than ¼ of their working time with computers (Third European survey on Working Conditions 2000) 8 % of users above work is spent to IT-problems. Source: : Statistics Finland, Kansantalouden tilinpito 2001, CGE&Y, Problems with Using Information Technology at Finnish Workplaces, 2003 KESKEISET TULOKSET - KANSANTALOUDEN NÄKÖKULMA www.ecdl.com Comparison Norway Finland -1 :  Comparison Norway Finland -1 www.ecdl.com Comparison Norway Finland -2 :  Comparison Norway Finland -2 www.ecdl.com Calculator :  Calculator Easy, very illustrative way to show the use of ECDL Based on Cap-study numbers you can calculate the savings for an organisation by using ECDL the first year… www.ecdl.com Future plans :  Future plans New study in Norway December 2003 UK, Ireland plan to join We would like more countries to join…. Norwegian study on PC use at home done by Ministry of trade and industry 67 % have a PC at home – 7 % does not use it 44 % have had serious problems with the PC the last six months, 22% last month 50% say they have similar problems at work www.ecdl.com Contact Details:  Contact Details Bernt Nilsen ECDL Norway, Datakortet a.s, P.O. Box 233 N-9915 Kirkenes Ph: +47 (0) 78 97 35 00 Fax: +47 (0) 78 97 35 01 Email: bernt.nilsen@datakortet.no

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