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Cao thang eye hospital a new destination for aussie patients

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Information about Cao thang eye hospital a new destination for aussie patients
Business & Mgmt

Published on March 9, 2014

Author: tranquocbao7981

Source: slideshare.net

Description

Sue first contacted Cao Thang Eye Hospital in February 2014. She asked, if she could do her Lasik surgery at Cao Thang. She had been to Thailand for a general assessment before and was recommended for Lasik treatment.
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7  March  2014   CAO  THANG  EYE  HOSPITAL    a  new  destination  for  Aussie  patients     Interview  with  Susan  Davis  –  an  Australia  medical  tourist  visiting  Cao   Thang  Eye  Hospital  for  a  eye  surgery.     Susan Davis first contacted Cao Thang Eye Hospital in February 2014. She asked, if she could do her Lasik surgery at Cao Thang. She had been to Thailand for a general assessment before and was recommended for Lasik treatment. She had her assessment at Cao Thang Eye Hospital, after she arrived the same day, on the 7th of March 2014. The interview was hold during the time she was waiting for further examinations. This her story: Sue is currently living in Vietnam and is volunteering at Lifestart Foundation in Hoi An. She is from Australia. Originally she chose to get her Lasik treatment done in Bangkok at Bumrungrad Hospital and went there for an assessment. But when she checked the price for the Lasik surgery later on, it had gone up from 1900$ to 2535$, which she was not willing to pay. An Australian colleague told her about Ho Chi Minh as a good destination for LASIK surgeries and about Cao Thang Eye Hospital. She has never heard about Vietnam as a destination for medical tourists. When she got the quote from Cao Thang, that the price for two eyes is just 1200$, she choose to get her LASIK surgery done there. The low costs are one of the major reasons she came to Cao Thang, besides the fact that staff are well trained. She has no concerns about her treatment and is very confident about it, even if it is her first time that she is accessing health care treatments abroad.   1    

7  March  2014     Interview  with  Susan  Davis  –  Transcript     Rebecca:     Actually,  since  when  are  you  living  in  Hoi  An?   Susan:      I’ve  been  there  three  months.   R:     Ah,  for  three  months  now.  How  are  you  feeling  so  far?     S:   I  love  it.  I  love  it.  When  I  finish  at  Lifestart,  I  am  supposed  to  be  going  to  Koto  in  Hanoi,   but  because  I  love  it  so  much  in  Hoi  An,  I’ve  asked  them  if  I  could  stay  in  Hoi  An,  because   they  have  two  restaurants  where    …  ehm…  there  trainees  go.  In  Hoi  An.  So  I’m  hoping  to   stay  there  and  work  for  them  ther.e   R:       Did  you  come  to  Vietnam  before  or  is  it  your  first  time?   S:       My  first  time.   R:       Okay.  And  you’re  coming  from  Thailand.  So  you  stayed  in  Thailand  before.  Is  that  right?   S:    No,  no.  I  just  came  through  Thailand.  I  have  been  to  Thailand  before.  And  I  came   through  Thailand  to  get  my  eyes  tested.   R:       So  you  came  to  Thailand  to  do  your  Lasik  surgery  there,  right?   S:       Yes,  yes.   R:      Okay.  And  then  you  got  the  assessment  at  Bumrungrad  Hospital.   S:    Yes,  just  the  assessment  and  I  thought…  when  I  had  to  leave  for  my  visa…  ehm…  leave   Vietnam,  I’ll  go  back  and  let  it  done,  but  then  I  got  there  prices  and  there  prices  have   gone,  gone  up  a  lot.  Ehm…  And  someone  recommended  here.   R:       So  it  was  a  recommendation?   S:       Yes.   R:       And  then  you  got  some  more  information?   S:      Yup.  Then  I  vouched  to  and  someone  quoted  me  1200$.  So,  that’s  pretty  good.   R:       And  you  didn’t  want  to  go  back…  Where  are  you  from?   S:       Australia.   2    

7  March  2014   R:       Australia.  So  you  didn’t  want  to  go  back  to  Australia  to  do  the  treatment  there.   S:      No,  very  expensive  in  Australia.   R:     S:     Okay.  So  have  you  heard  anything  about  health  care  in  Vietnam  before?  Or  is  for  you   the  first  thing  to  hear…?     R:     No.  About  this  clinic?   No  in  general  health  care  in  Vietnam  or  about  medical  tourism  in  Vietnam,  or  any   treatments…   S:       No,  no.  I  didn’t  know  that  Vietnam  is  a  destination  for  that.   R:       Okay.  Interesting.  And  how  are  you  feeling  so  far?   S:       Ya,  good.  They  look  very  efficient  and  know  what  they’re  doing.   R:     So,  what.  Good,  good.  So,  actually  I  would  like  to  know  what  is  for  you  important  when   you  choose  like  a  destination  for  like  doing  your  treatment.  What  is  imp…  And  also   when  you  choose  a  health  care  provider  what  aspects  or  criteria?  For  you?   S:    Well,  the  experience  for  staff.  They  have  to  be  experienced.  And  the  prices  is  a  big  ….  Is   a  major  role.  And  I  think  Bangkok…  They  used  to  be  really  cheap  but  I  think  they  are   getting  greedy  now,  because  it’s  such  a  big  now…industry  there.  Yeah,  they  are  getting   greedy.   R:     Yes,  I  was  also  a  bit  interested.  And  then  I  started  researching  about  Lasik  and  I  also   came  up,  like  Thailand  the  first  destination  when  I  just  like  Lasik  treatment…  and  then   Thailand  came  up  and  Bumrumgrad  Hospital.   S:     Yeah.  Well  I  looked  into  it…ehm...over  a  year  ago.  And  it  was  only  like  1900$  for  two   eyes  and  when  I  just  got  my  quote  from  them,  it  works  out  to  2535$.  So  it’s  going  up   quite  a  bit.   R:       Yeah,  that’s  a  lot.   S:       So,  I’m  think  they  are  getting  greedy.  And  the  test,  the  test  was  a  100$.   R:     Okay.  Have  you  been  to  any  other  countries  before  to  do  like  some  health  care   treatments?  Did  you  hear  about  anybody  who  went  to  another  country  for  any   treatments?   S:     No.  Ehm…  The  In-­‐country-­‐manager  where  I’m  volunteering,  she  was  so  one  who   recommended.  She  said  Ho  Chi  Minh  is  really  good  for  Lasik.  She’s  lived  in  Vietnam  five   years  ago.  She’s  Australian.   3    

7  March  2014   R:       And  now  you’re  feeling  concerned  about  anything  or  what  are  your  concerns?   S:      No  should  I  be  (laughs)?   R:       No,  no.  Maybe  there  is  anything,  like  when  it’s  your  first  time  like  you  traveled  oversea?   S:       No,  I  wouldn’t  do  any…  if  I  wouldn’t  have  confidence.   R:       Well,  I  think  that  it’s  for  me  already  (turns  out  the  recorder).       Note:   The  script  neutrally  reflects  a  personal  perspective.  Cao  Thang  Eye  Hospital  will  be  not  responsible  or   liable  for  any  above  information.     4    

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