Call Recording services

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Information about Call Recording services
Technology

Published on February 11, 2014

Author: TouchTechnology

Source: slideshare.net

Description

Call Recording and Voice Recording services for stock brokers, banks, finance, insurance, contact centres, sales companies and other users who need to document phone calls. The Call Recordings can be used for training, documentation, quality assurance and for compliance. The services are also called Compliance Recording. The service is a complete service with all-inclusive prices. Please contact Even Hovde the Managing Director directly at Even.Hovde@touch.no or by phone at +47 922 22 494.

Tags used for this kind of services: Call Recording, Call Logging, Voice Recording, Lync Call Recording, Mobile Voice Recording, Mobile Call Recording, MIFID, Personal Data Protection, Encryption, iPhone, Android, Cisco Call Manager, Aastra, Avaya.

Call Recording A service from Touch Technology AS

touch Touch Technology AS • Market leader and many happy business customers – Reference customers by request • Partnership with fixed and mobile telecom operators • All solutions delivered as services • “Gaselle” award winner the last two years

touch Call Recording specialist • The service support European legislation • The service is developed by Touch and can be easily be adapted to your needs • Security approved by major Nordic banks

touch Support for all phone types • PBXs like Cisco and Aastra – Call Recording of internal and external calls • MS Lync and Cisco Jabber – Call recording of internal, external and federated calls • Mobile phones – Mobile Call Recording app or/and a Netcentrix Call Recording solution

touch Secure storage and easy administration • Web portal – Role based user accounts – Search, retrieval, listen, download and administration • Powerful search engine • Flexible whitelist – No recording of private calls

touch Legal compliancy MiFID Compliant with EU initiatives like Markets in Financial Instruments Directive (MiFID) and the Market Abuse Directive Personal Data Protection The service support Personal Data Protection, which is important to prevent unauthorised use of stored data

touch Security • Site redundancy – Two identical secure data centre at two different physical locations • All files encrypted with unique and strong encryption keys

touch Service Level Agreement (SLA) • Touch is responsible for the whole value chain • 99,9 % service up-time guarantee each month

touch Why Touch? Secure storage Proven service delivery Flexible

touch

touch Contact person Even.Hovde@touch.no CEO Mobile: +47 922 22 494

touch Different terms used for Call Recording • • • • • • Call Recording Call Logging Voice Recording Lync Call Recording Mobile Voice Recording Mobile Call Recording • Samtaleopptak • Opptak av telefonsamtaler • Lydopptak • Opptak av Lync samtaler • Mobilopptak

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