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Businessfunctions

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Information about Businessfunctions
Business & Mgmt

Published on March 9, 2014

Author: Tandani

Source: slideshare.net

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BUSINESS FUNCTIONS Of The enterprise By MR TE zwane

BUSINESS FUNCTIONS • Human Resources • Sales and Marketing • Research and Development • Production/Operations • Customer Service • Finance and Accounts • Administration and IT

ORGANIZATION OF HOTEL FUNCTIONS

HUMAN RESOURCES • Recruitment and selection • Staff retention • Motivation • Discipline • Training and development • Health and safety

SALES AND MARKETING • Sales strategies • Pricing decisions • Promotion activities • Market research • Sales team • Product or service development

OPERATIONS • Buying stocks • Planning travel operations • Monitoring costs • Future business planning • Efficiency

CUSTOMER SERVICE • Dealing with customer enquiries • Advising customers • Monitoring service delivery • Dealing with customer complaints • After-sales service

FINANCE AND ACCOUNTS • Cash flow: monitoring costs and revenues • Preparing accounts • Raising finance for investment • Communication with other areas of firm

ADMINISTRATION AND IT • Internal business communications • Clerical work • Telephone systems • Reservations database • Company Web site • Email system

REFERENCE LIST • Coakley, G. (2010). Business Teaching. Oxford School. • Governance Learning Network, (2010).

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