Business-IT Love Requires Lubrication

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Information about Business-IT Love Requires Lubrication
Technology

Published on February 17, 2014

Author: plijnse

Source: slideshare.net

Description

For years we have been talking about Business-IT alignment and to be honest limited organizations have successfully accomplished that. In most organizations the relationship is “dry”, which causes friction. We are getting to the point where we need to realize that the love between the Business and IT requires more than just alignment… we need to make sure that the fusion between business and IT is well lubricated to avoid friction. Les Amantes - Rene Magritte

This presentation will focus on the strategic role of the Business Relationship Manager and how that role can be used to lubricate the Business IT Love.

Business-IT Love Requires Lubrication" Peter Lijnse
 Managing Partner
 
 Twitter:
 @PeterJLijnse
 
 Blog:
 www.lijnse.com" proven experience • proven tactics • proven success © Service Management Art 2013"

Les Amants - Magritte"

Business Relationship Management Institute" www.brminstitute.org! Twitter: @BRMInstitute! " ""Business Relationship Management Institute (BRMI) is a leading training, certification and professional development organization that serves the Business Relationship Management professional community and corporations. " ""

Topics" Business-IT Relationship Management Organizational Capability" " Business Relationship Manager Role" "

Business – IT Organizational Capability" The Challenge"

Business IT Alignment" Strategic Alignment focuses on activities to achieve cohesive goals across IT and the Business" " Achieving alignment is evolutionary and dynamic" " J. Luftman"

Current situation" Business  Rela+onship  Management     Enterprise  Governance  of  IT  

Strategic Alignment (Luftman, 1999)" ENABLERS" •  Senior executive support for IT" •  IT involved in strategy development" •  IT understands the business" •  Business-IT Partnership" •  Well-prioritized IT projects" •  IT demonstrates Leadership" INHIBITORS" •  IT/Business lack close relationships" •  IT does not prioritize well" •  IT fails to meet commitments" •  IT does not understand the business" •  Senior executives do not support IT" •  IT Management lacks Leadership"

Business Demand/Provider Supply Maturity Demand   Ž   Improve   Business   Effec5veness   Level        Business   Efficiency   Support   Level  2  Business  Needs   •  •  •  •  Level   Œ   Founda+on  systems   Cost  savings   Opera+onal  informa+on   Func+onal  orienta+on   •  •  •  •  •  Con+nuous  strategy  and  planning   Converge  business  and  IT   Expand  and  extend  infrastructure   Enable  flexibility  and  agility   Embrace  ‘Consumeriza+on  of  IT’   Level  2  IT  Focus   Business  network/process  redesign   Enable  business  and  partnerships   Management  informa+on   Process  orienta+on   Level  1  Business  Needs   •  •  •  •  Level  3  IT  Focus   Business  growth  and  Innova+on   Rapid  reconfigura+on  capability   Market  informa+on   Business  integra+on  orienta+on   •  •  •  •  •  Establish  common  IT  infrastructure   Build  IT  credibility   Improve  solu+on  delivery   Establish  Enterprise  Architecture   Respond  to  ‘Consumeriza+on  of  IT’   Level  1  IT  Focus   •  •  •  •  Provide  basic  systems  and  services   Stabilize  opera+ons  and  support   Improve  service  delivery   IT  management  fundamentals   Supply   Time   Focus  is  Demand  Management   Level   •  •  •  •  Focus  is  Supply  Management   Level  3  Business  Needs   “Tac+cal”  BRM   Innovate   Business   Transforma5on   “Strategic”  BRM   Value  

“If you want to improve the relationship with the business you need someone to lubricate that relationship”! © Service Management Art 2013" istockphoto  

Business Relationship Manager" The Role" "

What Is a Business Relationship Manager?" This role:" Sits at intersection of service provider and business partner" S+mulates,  surfaces  and,  shapes  business  demand  for  maximized  value   Is  a  Member  of  both  business  and  provider  management  teams  

Business Relationship Manager activities" Demand Shaping
 Aligning business expectations with service provider offerings and (service) portfolio" Exploring
 Identifying and rationalizing demand" Servicing
 Ensuring the service provider understands the value, outcomes, costs and risk" Value Harvesting
 Realizing Value realization, waste reduction, measuring value"

Demand Shaping" How does demand enter the value chain?" " How are decisions made when demand exceeds supply?" " How do we handle demand changes?" " How is the backlog of demand tracked?"

Exploring" What demand is not on the radar and should be?" " How much can we invest in exploring?" " How do we break down demand in workable initiatives?" " How can we innovate while operating the current services?"

Servicing" How do we ensure that through use of the services the value is realized?" " How do we ensure the service provider understands the value of the services they deliver?" " How do we maximize business value, while taking into account risk and cost?"

Value Harvesting" Where do we see waste in the value chain? How do we reduce waste?" " How do the stakeholders participate in realizing value?" " How is value measured and monitored?"

Role Clarity" With different IT groups" " "

Role of the BRM" Service Status! " -Requirements
 -Definition
 -Analysis
 -Chartered" Business   Analyst   Enterprise   Architecture   Project   Management   -Design" -Development" Applica+on     Development   -Build" -Test" -Release" -Operational / Live" -Retiring" -Retired" Service  Level   Management   Service  Delivery   Manager   Applica+on   Management   Service  Desk  

Portfolio Management" Service Status! " -Requirements
 -Definition
 -Analysis
 -Chartered" -Design" -Development" -Build" Project  PorUolio   -­‐  Programs   -­‐  Projects   Service  PorUolio   Service  Pipeline   Service  Catalogue   -Test" -Release" -Operational / Live" -Retiring" -Retired" Re+red  Services  

Business Demand/Provider Supply Maturity Demand   Ž   Improve   Business   Effec5veness   Level        Business   Efficiency   Support   Level  2  Business  Needs   •  •  •  •  Level   Œ   Founda+on  systems   Cost  savings   Opera+onal  informa+on   Func+onal  orienta+on   •  •  •  •  •  Con+nuous  strategy  and  planning   Converge  business  and  IT   Expand  and  extend  infrastructure   Enable  flexibility  and  agility   Embrace  ‘Consumeriza+on  of  IT’   Level  2  IT  Focus   Business  network/process  redesign   Enable  business  and  partnerships   Management  informa+on   Process  orienta+on   Level  1  Business  Needs   •  •  •  •  Level  3  IT  Focus   Business  growth  and  Innova+on   Rapid  reconfigura+on  capability   Market  informa+on   Business  integra+on  orienta+on   •  •  •  •  •  Establish  common  IT  infrastructure   Build  IT  credibility   Improve  solu+on  delivery   Establish  Enterprise  Architecture   Respond  to  ‘Consumeriza+on  of  IT’   Level  1  IT  Focus   •  •  •  •  Provide  basic  systems  and  services   Stabilize  opera+ons  and  support   Improve  service  delivery   IT  management  fundamentals   Supply   Time   Focus  is  Demand  Management   Level   •  •  •  •  Focus  is  Supply  Management   Level  3  Business  Needs   “Tac+cal”  BRM   Innovate   Business   Transforma5on   “Strategic”  BRM   Value  

Business IT Love requires Lubrication"

Peter Lijnse
 
 Twitter:
 @PeterJLijnse
 
 Blog:
 www.lijnse.com" proven experience • proven tactics • proven success © Service Management Art 2013"

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