Business Etiquette For Slideshare

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Information about Business Etiquette For Slideshare
Business & Mgmt

Published on March 23, 2009

Author: BravoCC

Source: slideshare.net

Description

Business Etiquette

“THE BUSINESS OF ETIQUETTE” PREVIOUSLY TITLED “PLEASE DON’T TRIM YOUR TOENAILS WHILE INTERVIEWING A POTENTIAL NEW HIRE”

SELF MONITORING Today’s Word: The ability to observe one’s behavior in the moment and adjust behavior as needed

SELF MONITORING Today’s Word: The ability to observe one’s behavior in the moment and adjust behavior as needed High Self Monitor: Over Analyzes

SELF MONITORING Today’s Word: The ability to observe one’s behavior in the moment and adjust behavior as needed High Self Monitor: Over Analyzes Low Self Monitor: Doesn’t Analyze Enough We want to be somewhere in the middle!

Our Agenda 1 Communicating with Confidence

Our Agenda 1 Communicating with Confidence 2 At the Office

Our Agenda 1 Communicating with Confidence 2 At the Office 3 Using Technology

COMMUNICATING WITH CONFIDENCE

FIRST IMPRESSIONS

First Impressions are about Preparation Credibility onfidence C Images from TLC’s What Not to Wear

THE HANDSHAKE

1.When shaking hands, a man should wait for a woman to extend her hand. A.True B.False

1.When shaking hands, a man should wait for a woman to extend her hand. A.True B.False

2.You run into a colleague on the way to a meeting and her right hand is in a cast. You should: A.Shake the cast B.Offer your left hand C.Give her a hug, instead

2.You run into a colleague on the way to a meeting and her right hand is in a cast. You should: A.Shake the cast B.Offer your left hand C.Give her a hug, instead

3.The person with whom you are shaking hands offers a few fingers, not a full shake. You should A.Instruct them in the proper way to shake hands B.Force your hand into theirs and give it a good, strong shake. C.Roll with it and shake their fingers

3.The person with whom you are shaking hands offers a few fingers, not a full shake. You should A.Instruct them in the proper way to shake hands B.Force your hand into theirs and give it a good, strong shake. C.Roll with it and shake their fingers

first move! Make the

first move! Make the When you shake hands, make the flesh of your hand that is between your thumb and your index finger (forefinger) meet the flesh of the same with the other person.

first move! Make the When you shake hands, make the flesh of your hand that is between your thumb and your index finger (forefinger) meet the flesh of the same with the other person. Use a medium grip; not too loose & not too tight

first move! Make the When you shake hands, make the flesh of your hand that is between your thumb and your index finger (forefinger) meet the flesh of the same with the other person. Use a medium grip; not too loose & not too tight EYE CONTACT!! Make

HELLO my name is INTRODUCTIONS

4.The following is the proper introduction: “Ms. Boss, I’d like you to meet our client, Mr. Smith.” A.True B.False

4.The following is the proper introduction: “Ms. Boss, I’d like you to meet our client, Mr. Smith.” A.True B.False

5.If someone forgets to introduce you, it’s appropriate to move on with the conversation without saying anything. A.True B.False

5.If someone forgets to introduce you, it’s appropriate to move on with the conversation without saying anything. A.True B.False

introduce them! When someone joins the group,

introduce them! When someone joins the group, If appropriate, introduce yourself first

introduce them! When someone joins the group, If appropriate, introduce yourself first When introducing more than one person, introduce from most-important to least

introduce them! When someone joins the group, If appropriate, introduce yourself first When introducing more than one person, introduce from most-important to least In social settings, don’t forget spouses and significant others!

introduce yourself! If someone forgets you,

introduce yourself! If someone forgets you, When being introduced, stand up to shake hands

introduce yourself! If someone forgets you, When being introduced, stand up to shake hands Provide helpful information such as job title, company name, etc.

REMEMBERING NAMES

REMEMBERING JIM NAMES

6.If you forget someone’s name, don’t worry about it, just keep talking. A.True B.False

6.If you forget someone’s name, don’t worry about it, just keep talking. A.True B.False

7.What should you do if you see someone at a business event that you have met before, but you can't remember their name? A.Ignore the person B.Introduce yourself, apologize for not remembering their name but say where you met them before C.Introduce yourself and wing it D.Try to find out the person's name from others at the event and then introduce yourself

7.What should you do if you see someone at a business event that you have met before, but you can't remember their name? A.Ignore the person B.Introduce yourself, apologize for not remembering their name but say where you met them before C.Introduce yourself and wing it D.Try to find out the person's name from others at the event and then introduce yourself

7.What should you do if you see someone at a business event that you have met before, but you can't remember their name? A.Ignore the person B.Introduce yourself, apologize for not remembering their name but say where you met them before C.Introduce yourself and wing it D.Try to find out the person's name from others at the event and then introduce yourself

Picture it written on their forehead

Picture it written on their forehead Create a mental filing system for names and keep it updated with details

+

+ + =

ht rig fW Jef

Jef fW rig ht Oak Grove Mid dle School Prin cipal Wife: Sandy 2 Kids: Forres t & Jenny Coaches socce r

NOW PRACTICE YOUR NAME RECALL SKILLS See how much you can remember about each person (but don’t write anything down!). You’ll have a chance to see how much you remember at the end of the presentation.

Alexander Craig School Principal: Coronado HS Graduated University of North Texas Married Four Kids—3 girls, 1 boy Hobbies: mountain biking, sings in the church choir

Brad Stone Assistant Superintendent of Rock Ridge school district Graduated from A&M Married Two Kids: both boys Hobbies: Golf and fly fishing

Megan Nevis-Hall Executive Assistant to the superintendent of Katy ISD Graduated UT San Antonio LOVES UT football and basketball Ran track for UTSA Married and expecting first child Hobbies: scrap booking

Thomas Forrester Facilities Director for Montgomery ISD Graduated U of Arkansas Divorced Two college aged children, one at U of Arkansas and one at OU Loves Nascar

Amanda Price Director of Operations for Boyd and Company Graduate of William and Mary Single Raises Boxers (dogs) Hobbies: 4.0 tennis player

“So, you’re a woman . . .”

“So, you’re a woman . . .” SMALL TALK

8.Small talk is just another way to say “unimportant blather about things that don’t matter.” A. True B. False

8.Small talk is just another way to say “unimportant blather about things that don’t matter.” A. True B. False

9.You don’t really feel comfortable making small talk, so you prepare a list of things to talk about and spend the night working through your list. Good plan? A. Yes B. No

9.You don’t really feel comfortable making small talk, so you prepare a list of things to talk about and spend the night working through your list. Good plan? A. Yes B. No

10.It’s probably a good idea to stay away from these topics when engaging in small talk . . . A. Your Hobbies B. Why you think Baptists are morally superior to Methodists C. That weird rash on your back D.What your kids are doing this summer

10.It’s probably a good idea to stay away from these topics when engaging in small talk . . . A. Your Hobbies B. Why you think Baptists are morally superior to Methodists C. That weird rash on your back D.What your kids are doing this summer

10.It’s probably a good idea to stay away from these topics when engaging in small talk . . . A. Your Hobbies B. Why you think Baptists are morally superior to Methodists C. That weird rash on your back D.What your kids are doing this summer

first move! Make the

first move! Make the Plan a conversation starter

first move! Make the Plan a conversation starter Ask Open-Ended questions

first move! Make the Plan a conversation starter Ask Open-Ended questions Listen!

first move! Make the Plan a conversation starter Ask Open-Ended questions Listen! Share and Share Alike

first move! Make the Plan a conversation starter Ask Open-Ended questions Listen! Share and Share Alike Remember a person’s favorite topic is: Themselves

CONVERSATION KILLERS

CONVERSATION KILLERS “It’s all about me”

CONVERSATION KILLERS “It’s all about me” A.D.D. (Diagnosed or not)

CONVERSATION KILLERS “It’s all about me” A.D.D. (Diagnosed or not) One-Upmanship

CONVERSATION KILLERS “It’s all about me” A.D.D. (Diagnosed or not) One-Upmanship Nosy Neighbor

CONVERSATION KILLERS “It’s all about me” A.D.D. (Diagnosed or not) One-Upmanship Nosy Neighbor Over-Discloser

CONVERSATION KILLERS “It’s all about me” A.D.D. (Diagnosed or not) One-Upmanship Nosy Neighbor Over-Discloser Eddie the Expert

PROFANITY AT WORK %#$#&!!!

11.Your boss recently started incorporating four- letter words into his conversation with you. Now, you can really be yourself and let the F- Bombs fly! A. True B. False

11.Your boss recently started incorporating four- letter words into his conversation with you. Now, you can really be yourself and let the F- Bombs fly! A. True B. False

Consider the language choices of someone you respect

Consider the language choices of someone you respect Consider the Nature of the Workplace

Consider the language choices of someone you respect Consider the Nature of the Workplace Consider the Specific Audience

Consider the language choices of someone you respect Consider the Nature of the Workplace Consider the Specific Audience Swearing can create a sense of team but can also offend others and create discord. Use carefully.

NONVERBAL COMMUNICATION

11.What percentage of the message you communicate is conveyed through your appearance? A.30% B.55% C.75%

11.What percentage of the message you communicate is conveyed through your appearance? A.30% B.55% C.75%

12.When two business people communicate, how far apart should they stand? A.15 Feet B.7 Feet C.3 Feet

12.When two business people communicate, how far apart should they stand? A.15 Feet B.7 Feet C.3 Feet

Gestures

Gestures Eye Contact

Gestures Eye Contact Posture

Gestures = Eye Contact Posture Vocalics

Gestures Interest Level = Eye Contact Posture Vocalics

Gestures Interest Level = Eye Contact Confidence Posture Vocalics

Gestures Interest Level = Eye Contact Confidence Posture Feelings/Emotions Vocalics

Gestures Interest Level = Eye Contact Confidence Posture Feelings/Emotions Vocalics Power

Pay Attention!

Pay Attention! Clarify when there seems to be confusion

Pay Attention! Clarify when there seems to be confusion Mirror the other person

Pay Attention! Clarify when there seems to be confusion Mirror the other person Self-Monitor

GENDER ETIQUETTE

Awareness is key!

Awareness is key! women and men! Hold the door for

Awareness is key! women and men! Hold the door for Don’t stand when a woman enters the room

Awareness is key! women and men! Hold the door for Don’t stand when a woman enters the room Women: In client meetings, stand to greet the client along with your male colleagues

Awareness is key! women and men! Hold the door for Don’t stand when a woman enters the room Women: In client meetings, stand to greet the client along with your male colleagues When a man offers to help a woman, he means no disrespect

DISABILITY ETIQUETTE

When talking with a person in a wheel chair for longer than a few minutes, use a chair

When talking with a person in a wheel chair for longer than a few minutes, use a chair When greeting someone with a severe loss of vision/blindness, identify yourself and those who may be with you

When talking with a person in a wheel chair for longer than a few minutes, use a chair When greeting someone with a severe loss of vision/blindness, identify yourself and those who may be with you For those with a speech impairment, ask close ended questions. Repeat or paraphrase their answers to indicate understanding

Do not shout at those with a disability

Do not shout at those with a disability left hand Shake hands, even if you have to use your

Do not shout at those with a disability left hand Shake hands, even if you have to use your direct eye contact Make

Do not shout at those with a disability left hand Shake hands, even if you have to use your direct eye contact Make If an interpreter is present, do not speak to the interpreter

Do not shout at those with a disability left hand Shake hands, even if you have to use your direct eye contact Make If an interpreter is present, do not speak to the interpreter Offer assistance with dignity and respect

Do not shout at those with a disability left hand Shake hands, even if you have to use your direct eye contact Make If an interpreter is present, do not speak to the interpreter Offer assistance with dignity and respect Know where accessible restrooms, drinking fountains and exits are located.

AT THE OFFICE

OFFICE SPACE

13.If you overhear a colleague’s conversation in a cubicle, it’s okay to comment on what you just heard. A.True B.False

13.If you overhear a colleague’s conversation in a cubicle, it’s okay to comment on what you just heard. A.True B.False

Engage in self-monitoring behaviors

Engage in self-monitoring behaviors Respect one another’s office space as if it were their bedroom

Engage in self-monitoring behaviors Respect one another’s office space as if it were their bedroom borrow without asking Don’t

Engage in self-monitoring behaviors Respect one another’s office space as if it were their bedroom borrow without asking Don’t Always return what you have borrowed

Engage in self-monitoring behaviors Respect one another’s office space as if it were their bedroom borrow without asking Don’t Always return what you have borrowed Keep your space tidy

Engage in self-monitoring behaviors Respect one another’s office space as if it were their bedroom borrow without asking Don’t Always return what you have borrowed Keep your space tidy Be aware of others’ sense of smell

Behave as though cubicles have doors; don’t enter without permission

Behave as though cubicles have doors; don’t enter without permission “prairie-dog” over the tops of cubes or Don’t peek in as you walk past each one

Behave as though cubicles have doors; don’t enter without permission “prairie-dog” over the tops of cubes or Don’t peek in as you walk past each one Don’t loiter outside of a cube while waiting for someone to get off the phone. Come back later.

Behave as though cubicles have doors; don’t enter without permission “prairie-dog” over the tops of cubes or Don’t peek in as you walk past each one Don’t loiter outside of a cube while waiting for someone to get off the phone. Come back later. Never read someone’s computer screen or comment on conversations you’ve overheard

SELF DISCLOSURE

14.It’s okay to hold private conversations in bathrooms, elevators, and other public spaces. A.True B.False

14.It’s okay to hold private conversations in bathrooms, elevators, and other public spaces. A.True B.False

Self disclose personal information in small doses

Self disclose personal information in small doses Be wary of putting personal information in writing

Self disclose personal information in small doses Be wary of putting personal information in writing Self disclosure should be reciprocal

Self disclose personal information in small doses Be wary of putting personal information in writing Self disclosure should be reciprocal strong work relationships Disclosure can help build

Self disclose personal information in small doses Be wary of putting personal information in writing Self disclosure should be reciprocal strong work relationships Disclosure can help build Remember, though, that your words can be used against you

PUNCTUALITY

At Work: Don’t be the last to arrive and don’t be the first to leave

At Work: Don’t be the last to arrive and don’t be the first to leave others’ time and your own Value

At Work: Don’t be the last to arrive and don’t be the first to leave others’ time and your own Value accountable Hold yourself

At Work: Don’t be the last to arrive and don’t be the first to leave others’ time and your own Value accountable Hold yourself show your position Don’t use time as a tool to

At Work: Don’t be the last to arrive and don’t be the first to leave others’ time and your own Value accountable Hold yourself show your position Don’t use time as a tool to Remember, people make assumptions about your character based on your punctuality

FOR THE HABITUALLY LATE

Take one day/week and m ake a list of the reasons you are always late FOR THEPinpointing the . exact reasons are essential HABITUALLY iLATEnt to f you wa conquer or at least manage the problem.

Consider the impact your lateness has on your professional relationships a nd the way people view you.

Consider the context of yo ur lateness -- is it just work or is it persona l relationships too? This insight will help you to better understand the causes of y our lateness.

Is your lateness potentially a cultural issue? If you were raised in a cu lture outside of the United States, there is th e possibility that you don’t see time in the same way our Western culture does.

TECHNOLOGY

PHONE ETIQUETTE

15.When using a speaker phone, you should announce if anyone else is present before a conversation begins. A.True B.False

15.When using a speaker phone, you should announce if anyone else is present before a conversation begins. A.True B.False

Clearly identify yourself

Clearly identify yourself DO NOT use speaker phone in a cubicle

Clearly identify yourself DO NOT use speaker phone in a cubicle distractions Get rid of

Clearly identify yourself DO NOT use speaker phone in a cubicle distractions Get rid of Ask if you can call back if you can’t give your full attention

Clearly identify yourself DO NOT use speaker phone in a cubicle distractions Get rid of Ask if you can call back if you can’t give your full attention advance Plan your agenda in

VOICE MAIL

VOICE MAIL First, check your voice mail

VOICE MAIL First, check your voice mail Efficiency is key

VOICE MAIL First, check your voice mail Efficiency is key Return voice mail calls in a timely manner: 24 to 48 hours

VOICE MAIL First, check your voice mail Efficiency is key Return voice mail calls in a timely manner: 24 to 48 hours distractions when leaving a message Get rid of

VOICE MAIL First, check your voice mail Efficiency is key Return voice mail calls in a timely manner: 24 to 48 hours distractions when leaving a message Get rid of NEVER use voice mail to deliver upsetting news or information. “Hey Jim. I just called to let you know you’re fired.”

EMAIL ETIQUETTE

Strive for a clear and concise subject line

Strive for a clear and concise subject line Treat email like a business letter; meaning no fancy fonts, emoticons, etc.

Strive for a clear and concise subject line Treat email like a business letter; meaning no fancy fonts, emoticons, etc. ALL CAPS!!!!!!! DO NOT SEND EMAILS IN

Strive for a clear and concise subject line Treat email like a business letter; meaning no fancy fonts, emoticons, etc. ALL CAPS!!!!!!! DO NOT SEND EMAILS IN Carefully edit and remember that emails are always open to interpretation

Strive for a clear and concise subject line Treat email like a business letter; meaning no fancy fonts, emoticons, etc. ALL CAPS!!!!!!! DO NOT SEND EMAILS IN Carefully edit and remember that emails are always open to interpretation Choose humor and sarcasm with care

Strive for a clear and concise subject line Treat email like a business letter; meaning no fancy fonts, emoticons, etc. ALL CAPS!!!!!!! DO NOT SEND EMAILS IN Carefully edit and remember that emails are always open to interpretation Choose humor and sarcasm with care Keep a thread going for ongoing conversations

everyone@professionals.com It should go without saying . . .

everyone@professionals.com It should go without saying . . . • DO NOT forward emails with questionable content

everyone@professionals.com It should go without saying . . . • DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do

everyone@professionals.com It should go without saying . . . • DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do • DO NOT assume that others cannot access your email

everyone@professionals.com It should go without saying . . . • DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do • DO NOT assume that others cannot access your email • DO NOT forward chain letters to your professional colleagues

everyone@professionals.com It should go without saying . . . • DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do • DO NOT assume that others cannot access your email • DO NOT forward chain letters to your professional colleagues • DO NOT use email for sensitive issues -- face to face is ALWAYS best

everyone@professionals.com It should go without saying . . . • DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do • DO NOT assume that others cannot access your email • DO NOT forward chain letters to your professional colleagues • DO NOT use email for sensitive issues -- face to face is ALWAYS best • DO NOT reply all unless the information is necessary for all to read!

CELL PHONE ETIQUETTE

Put your phone on silent mode during meetings, interviews, lunch dates, etc.

Put your phone on silent mode during meetings, interviews, lunch dates, etc. Be aware of your speaking volume

Put your phone on silent mode during meetings, interviews, lunch dates, etc. Be aware of your speaking volume Avoid ring tones that are annoying or inappropriate (La Cucaracha, anyone?)

Put your phone on silent mode during meetings, interviews, lunch dates, etc. Be aware of your speaking volume Avoid ring tones that are annoying or inappropriate (La Cucaracha, anyone?) Do not text during a meeting, lunch, or public performance of any kind: what are you 16?

Put your phone on silent mode during meetings, interviews, lunch dates, etc. Be aware of your speaking volume Avoid ring tones that are annoying or inappropriate (La Cucaracha, anyone?) Do not text during a meeting, lunch, or public performance of any kind: what are you 16? Love the one you’re with; it’s very rude to take a call when you are with others and you should let it go to voicemail

FACEBOOK ETIQUETTE

Set boundaries for checking your facebook or other accounts at work

Set boundaries for checking your facebook or other accounts at work Do not use Facebook to air problems you have with other people

Set boundaries for checking your facebook or other accounts at work Do not use Facebook to air problems you have with other people Be careful what you post

Set boundaries for checking your facebook or other accounts at work Do not use Facebook to air problems you have with other people Be careful what you post Don’t use a public forum for sensitive topics

Set boundaries for checking your facebook or other accounts at work Do not use Facebook to air problems you have with other people Be careful what you post Don’t use a public forum for sensitive topics Be careful tagging people in your pictures

NOW -- HOW MUCH CAN YOU REMEMBER ABOUT EACH PERSON?

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