Published on March 17, 2009
Howʼd You Solve It? A case to solve for the panelists of Seeing Tomorrowʼs Services: A Panel on Service Design March 17, 2009 at Adaptive Path For more information see: http://upcoming.yahoo.com/event/1768041
William Watt Electricians is a Bay Area company providing basic repairs, installations, and troubleshooting for residential and small business customers. Photo by I See Modern Britain, http://www.ﬂickr.com/photos/27128437@N07/2534505446/
Out of two offices they dispatch their team of two dozen electricians to service emergency calls, perform commissioned projects, and provide quotes. Given broader economic trends, William Watt is interested in moving into… Photo by Editor B, http://www.ﬂickr.com/photos/editor/320670284/
…the growing green market to help homes become more energy efﬁcient. Their potential new offerings might include efﬁciency assessments, instillations of more efﬁcient equipment, and suggestions for improvements. Photo by mjmonty, http://www.ﬂickr.com/photos/36295747@N00/1519998876/
Youʼve been brought in to advise William Watt Electricians on how they should approach the development of this new service. ➜ How would you approach the problem? ➜ And why is this the right approach?
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