BuildingStrategyMaps v5

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Published on February 24, 2008

Author: Roxie

Source: authorstream.com

Using Strategy Maps to Foster Alignment and Use of the Performance Reference Model:  Using Strategy Maps to Foster Alignment and Use of the Performance Reference Model Patrick Plunkett Department of Housing & Urban Development September 28, 2006 Observations:  Observations PRM in table form has limited use Difficult to interpret Line of sight (strategy) is not apparent Not easy to compare performance across fiscal years Targeted towards IT project managers although they are responsible for one of four measurement areas Performance Measurement Many islands exist within organizations Typically seen as a reporting exercise Organization performance based on the efforts of many A Better :  A Better Strategy Maps Present strategy explicitly Focus efforts on the top priorities Foster consensus through discussion and clarification Define strategy by clarifying cause and effect assumptions Align efforts to maximize mission outcomes Stimulate holistic thinking and analysis Slide4:  Strategic Competencies Strategic Technology Climate for Action Infrastructure Applications Customer Business Partners Homeowners Processes Value Chain (faster, better, or cheaper) Skills, Technology, Motivation Mission Increase Home Ownership Increase Market Share Reduce Claims Step 1 – Identify and Align Key Objectives Slide5:  Step 2 – Identify Measures & Initiatives Slide6:  Step 3 – Prepare Exhibit 300 & PRM Recipe for Failure for the BSC:  Recipe for Failure for the BSC Lack of senior management commitment Too few individuals involved Keeping the scorecard at the top Too long development time - a one-time measurement project Treating it as a systems project Hiring inexperience consultants Introducing only for compensation Source: The Strategy Focused Organization, Kaplan and Norton Questions:  Questions Considering the recipes for disaster of the BSC: Are strategy maps only useful as part of a top down strategic management approach? Do strategy maps have utility when senior management commitment is weak?

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