Building the New Skills of the Networked Workplace

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Information about Building the New Skills of the Networked Workplace

Published on November 28, 2013

Author: janehart

Source: slideshare.net

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Presentation at the Charity Learning Consortium Conference, 27 November 2013

Building the New Skills of the Networked Workplace Jane Hart Charity Learning Consortium Conference London, 27 November 2013

@C4LPT   Independent advisor, writer and international speaker on workplace learning and collaboration trends, technologies and tools www.C4LPT.co.uk © C4LPT, 2013 2  

Partner in the international think tank on workplace learning, Internet Time Alliance Building the new skills of the networked business © C4LPT, 2013 3  

4  

5  

1 Twitter 2 Google Drive/Docs 3 YouTube 4 Google Search 5 PowerPoint 6 Evernote 7 Dropbox 8 Wordpress Blogging/website tool 9 Facebook Social network 10 Google+/Hangouts . SAME Social network and micro-blogging service Office tools & file storage é 1 ê 1 Video sharing site SAME Web search engine é 3 Presentation software é 6 Productivity tool File storage and synchronization service ê 1 ê 3 SAME Social network/
 video meetings é 7

1.  2.  3.  4.  Free online social tools dominate the list Increasing consumerization of IT and Learning Learning, working and personal tools are merging Personal and professional learning is under the control of the individual

Individuals are using social tools to build a trusted network of friends and colleagues - aka a Personal or Professional Learning Network 8  

ask and answer questions of each other exchange resources, ideas and experiences brainstorm and solve problems together keep up to date with what their colleagues are doing learn from each other – often without even realising it 9  

“25% of doctors use social media daily to scan or explore new medical information. Social media never will replace traditional means of research and learning … it’s an additional — and valuable — channel that can add to a physician’s knowledge base.” Journal of Medical Internet Research 10  

Individuals are using social tools to .. “learn the new” and to keep up  to date with their industry and profession 11  

INDIVIDUALS are using social tools to .. participate in wider educational opportunities

Individuals are using social tools to .. find solutions to their own performance problems 13  

Individuals are using  social tools to .. share what they find, learn,  create and know with one another 14  

Teams and groups are using social tools for .. knowledge sharing and collaboration 15  

For those active on the Social Web, learning will never be the same again continuously on demand socially autonomously in the workflow 16  

The social learning revolution is … workplace … that we now have the tools to make it an even more powerful experience,  and it has changed the way many prefer to learn; individuals now have the tools to solve their own learning and performance problems 17   and are bypassing IT and L&D to do so

The workplace is now changing. Social Businesses are emerging.

© C4LPT, 2013 New enterprise social networking (ESN) tools are emerging 19  

© C4LPT, 2013 Group spaces within the network and external networks © C4LPT, 2013 Sharing of resources Sharing links Sharing files Polls and surveys Content creation tools Activity stream Real-time updates Member commenting Threaded discussions Likes and Replies They support a constant FLOW or stream of conversation. 20  

In the Age of Knowledge Sharing and Collaboration. learning is no longer just about knowledge transfer 21  

The connected workplace  demands a new set of skills What  will  be  the  role  of  L&D  In  this?  

L&D can help teams to work & learn together, & share their knowledge & experiences in the flow of wok. © C4LPT, 2013 23  

They can help teams understand how to collaborate purposefully and productively © C4LPT, 2013 24  

They can help to build effective Communities of Practice. © C4LPT, 2013

“You  can’t  train  people  to   be  social  –     only  show  them  what  it  is   like  to  be  be  social.”       Jane  Hart   Founder,  C4LPT   26  

“Personal Knowledge Management is  a set of processes  individually constructed,  to help each of us  make sense of the world and work more effectively.”   Harold Jarche Principal, Jarche Consulting

filter synthesise what how with whom PKM  “PKM is our is our partthe part of of the social learning socialcontract”  learning contract

The  Next  Genera0on  of  Workplace  Learning  Prac0ces   in  the  Age  of  Knowledge  Sharing  and  Collabora0on   ©  C4LPT   Training/    e-­‐Learning     Connected   Learning   Workplace   CollaboraSon   Professional     Learning   knowledge   transfer   knowledge     co-­‐creaSon   knowledge     sharing   knowledge     acquisiSon   structured   directed   semi-­‐structured   semi-­‐directed   unstructured   self-­‐directed   un/structured   self-­‐directed   L&D  manages   L&D  scaffolds   L&D  supports   L&D  encourages   In  a  learning  plaYorm   (LMS)   In  the  enterprise  social  network  (ESN)/     enterprise  collaboraSon  plaYorm   On  the  Social  Web  

Backchannel learning Photo  taken  by  Mike  Collins  at     e-­‐learning  network  event  2011  

Online  social  workshops   1  -­‐  scaffolded     (semi-­‐structured)     2  -­‐  self-­‐governance   (semi-­‐directed)     3  -­‐  social  as  focus     4  -­‐  content  as  support     5  -­‐  performance-­‐oriented   © C4LPT, 2013

CoordinaSng  an  on-­‐going  stream  of  connected  learning   acSviSes  ..   Live  chats  –  YamJams  –   real  Sme  conversaSons     Hotseats     Pop-­‐Up  Learning     Tiny  Training  or  Micro-­‐ Learning   © C4LPT, 2013 33  

get to know co-workers and company culture ask & answer questions access resources AND start contributing from the outset Social onboarding © C4LPT, 2013 34  

Social  mentoring   informal,  ad  hoc  mentoring   as  needs  arise   self-­‐iniSaSng  in  the  ESN   © C4LPT, 2013 35  

The  Next  Genera0on  of  Workplace  Learning  Prac0ces   in  the  Age  of  Knowledge  Sharing  and  Collabora0on   ©  C4LPT   Helping  individuals  to  manage   their  own  learning  and   development.   Training/    e-­‐Learning     Connected   Learning   Workplace   CollaboraSon   Professional     Learning   knowledge   transfer   knowledge     co-­‐creaSon   knowledge     sharing   knowledge     acquisiSon   structured   directed   semi-­‐structured   semi-­‐directed   unstructured   self-­‐directed   un/structured   self-­‐directed   L&D  manages   L&D  scaffolds   L&D  supports   L&D  encourages   In  a  learning  plaYorm   (LMS)   CoordinaSng  a  range  of   connected  learning  acSviSes,   including  social  onboarding   In  the  enterprise  social  network  (ESN)/     enterprise  collaboraSon  plaYorm   Helping  to  set  up  &   run  online   communiSes   Helping  teams  to   collaborate  purposefully   &  producSvely   On  the  Social  Web   Helping  managers   to  lead  a   connected  team  

ConnectedWorkplace.co.uk/clc

Personal Knowledge Management ConnectedWorkplace.co.uk/clc

Connected Learning in the Workplace ConnectedWorkplace.co.uk/clc

Collaborative Working & Learning ConnectedWorkplace.co.uk/clc

Building & Leading an Online Community ConnectedWorkplace.co.uk/clc

ConnectedWorkplace.co.uk/clc

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