Published on November 28, 2013
Building the New Skills of the Networked Workplace Jane Hart Charity Learning Consortium Conference London, 27 November 2013
@C4LPT Independent advisor, writer and international speaker on workplace learning and collaboration trends, technologies and tools www.C4LPT.co.uk © C4LPT, 2013 2
Partner in the international think tank on workplace learning, Internet Time Alliance Building the new skills of the networked business © C4LPT, 2013 3
1 Twitter 2 Google Drive/Docs 3 YouTube 4 Google Search 5 PowerPoint 6 Evernote 7 Dropbox 8 Wordpress Blogging/website tool 9 Facebook Social network 10 Google+/Hangouts . SAME Social network and micro-blogging service Oﬃce tools & ﬁle storage é 1 ê 1 Video sharing site SAME Web search engine é 3 Presentation software é 6 Productivity tool File storage and synchronization service ê 1 ê 3 SAME Social network/ video meetings é 7
1. 2. 3. 4. Free online social tools dominate the list Increasing consumerization of IT and Learning Learning, working and personal tools are merging Personal and professional learning is under the control of the individual
Individuals are using social tools to build a trusted network of friends and colleagues - aka a Personal or Professional Learning Network 8
ask and answer questions of each other exchange resources, ideas and experiences brainstorm and solve problems together keep up to date with what their colleagues are doing learn from each other – often without even realising it 9
“25% of doctors use social media daily to scan or explore new medical information. Social media never will replace traditional means of research and learning … it’s an additional — and valuable — channel that can add to a physician’s knowledge base.” Journal of Medical Internet Research 10
Individuals are using social tools to .. “learn the new” and to keep up to date with their industry and profession 11
INDIVIDUALS are using social tools to .. participate in wider educational opportunities
Individuals are using social tools to .. ﬁnd solutions to their own performance problems 13
Individuals are using social tools to .. share what they ﬁnd, learn, create and know with one another 14
Teams and groups are using social tools for .. knowledge sharing and collaboration 15
For those active on the Social Web, learning will never be the same again continuously on demand socially autonomously in the workﬂow 16
The social learning revolution is … workplace … that we now have the tools to make it an even more powerful experience, and it has changed the way many prefer to learn; individuals now have the tools to solve their own learning and performance problems 17 and are bypassing IT and L&D to do so
The workplace is now changing. Social Businesses are emerging.
© C4LPT, 2013 New enterprise social networking (ESN) tools are emerging 19
© C4LPT, 2013 Group spaces within the network and external networks © C4LPT, 2013 Sharing of resources Sharing links Sharing files Polls and surveys Content creation tools Activity stream Real-time updates Member commenting Threaded discussions Likes and Replies They support a constant FLOW or stream of conversation. 20
In the Age of Knowledge Sharing and Collaboration. learning is no longer just about knowledge transfer 21
The connected workplace demands a new set of skills What will be the role of L&D In this?
L&D can help teams to work & learn together, & share their knowledge & experiences in the flow of wok. © C4LPT, 2013 23
They can help teams understand how to collaborate purposefully and productively © C4LPT, 2013 24
They can help to build effective Communities of Practice. © C4LPT, 2013
“You can’t train people to be social – only show them what it is like to be be social.” Jane Hart Founder, C4LPT 26
“Personal Knowledge Management is a set of processes individually constructed, to help each of us make sense of the world and work more effectively.” Harold Jarche Principal, Jarche Consulting
ﬁlter synthesise what how with whom PKM “PKM is our is our partthe part of of the social learning socialcontract” learning contract
The Next Genera0on of Workplace Learning Prac0ces in the Age of Knowledge Sharing and Collabora0on © C4LPT Training/ e-‐Learning Connected Learning Workplace CollaboraSon Professional Learning knowledge transfer knowledge co-‐creaSon knowledge sharing knowledge acquisiSon structured directed semi-‐structured semi-‐directed unstructured self-‐directed un/structured self-‐directed L&D manages L&D scaﬀolds L&D supports L&D encourages In a learning plaYorm (LMS) In the enterprise social network (ESN)/ enterprise collaboraSon plaYorm On the Social Web
Backchannel learning Photo taken by Mike Collins at e-‐learning network event 2011
Online social workshops 1 -‐ scaﬀolded (semi-‐structured) 2 -‐ self-‐governance (semi-‐directed) 3 -‐ social as focus 4 -‐ content as support 5 -‐ performance-‐oriented © C4LPT, 2013
CoordinaSng an on-‐going stream of connected learning acSviSes .. Live chats – YamJams – real Sme conversaSons Hotseats Pop-‐Up Learning Tiny Training or Micro-‐ Learning © C4LPT, 2013 33
get to know co-workers and company culture ask & answer questions access resources AND start contributing from the outset Social onboarding © C4LPT, 2013 34
Social mentoring informal, ad hoc mentoring as needs arise self-‐iniSaSng in the ESN © C4LPT, 2013 35
The Next Genera0on of Workplace Learning Prac0ces in the Age of Knowledge Sharing and Collabora0on © C4LPT Helping individuals to manage their own learning and development. Training/ e-‐Learning Connected Learning Workplace CollaboraSon Professional Learning knowledge transfer knowledge co-‐creaSon knowledge sharing knowledge acquisiSon structured directed semi-‐structured semi-‐directed unstructured self-‐directed un/structured self-‐directed L&D manages L&D scaﬀolds L&D supports L&D encourages In a learning plaYorm (LMS) CoordinaSng a range of connected learning acSviSes, including social onboarding In the enterprise social network (ESN)/ enterprise collaboraSon plaYorm Helping to set up & run online communiSes Helping teams to collaborate purposefully & producSvely On the Social Web Helping managers to lead a connected team
Personal Knowledge Management ConnectedWorkplace.co.uk/clc
Connected Learning in the Workplace ConnectedWorkplace.co.uk/clc
Collaborative Working & Learning ConnectedWorkplace.co.uk/clc
Building & Leading an Online Community ConnectedWorkplace.co.uk/clc
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