Building a successful enterprise mobility roadmap

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Information about Building a successful enterprise mobility roadmap
Technology

Published on March 14, 2014

Author: gsanders217

Source: slideshare.net

Description

Enterprise Mobility is not a new concept, but these days it is having a disruptive impact on many organizations. Many IT departments feel unable to respond effectively due to the influx of new devices and the growing internal demand for app development. When trying to deal with these challenges, the result is often the sacrifice of long-term effectiveness to meet short-term goals.

Now is the time to actively create a roadmap to guide your organization's mobility efforts, especially if Gartner's predictions prove accurate- that within 2 to 3 years, 40% of the workforce will be mobile and 70% of customers will interact with you via mobile device.

Building a Successful Enterprise Mobility Roadmap By Martin Ezzo, Practice Director Enterprise Mobility Management Pomeroy March 2014

Why Act Now? 2 Consider: 1 Gartner, 2011. 2 McKinsey and Company, 2012. 3 Osterman Research, 2012. 4 Kelton Research, 2011. 70% of customer interactions will originate from a mobile device within 2 years.1 77% of CIOs plan to allow personal devices to access data and apps.2 Almost 60% believe BYOD is a problem.3 Only 24% and 21% of personal smartphones and tablets can be wiped.3 90% of CIOs expect to deploy mobile apps in the next 12 months.4 44% of companies have no mobile device strategy.3

3 What’s Our Scope… Where Do We Start? Which area of the business should be the focus? What is the business transformation opportunity with mobility? Can we leverage mobility as a differentiator? How can we leverage mobility to better interact with customers, distributors, employees and resellers? What type of devices should be supported? What use cases are best supported on the phone vs. the tablet? How do we integrate all of these devices with our corporate data stores? What are the right policies for device, app and communication security? What about BYOD? What is Your Readiness – Business and IT?

Five Keys to Building Your Strategy 4 1. Rationalize the Business Demand. 2. Assess Readiness. 3. Understand Risk. 4. Determine the Role of Mobile Device Management (MDM). 5. Develop the Roadmap and Action Plan.

Five Keys to Building Your Strategy 5 1. Rationalize Demand. • Mobile scenarios across channels and roles - B2C - B2E2C - B2E - B2B • Device Ownership / BYOD • Rationalized against business drivers • Innovation Posture • Technology implications across IT - People, process and technology

Five Keys to Building Your Strategy 6 2. Assess Readiness. • Mobility Strategy • Enterprise Information Management • IT Delivery and Support • Policy Definition • Policy Governance • Network Infrastructure • Security Infrastructure • App Development Platform • MDM Platform • Telecom Expense Management • Service Management Maturity Ranking Maturity Report Card

Five Keys to Building Your Strategy 7 3. Understand Risk. Risk Matrix Use Case Categorization Risk • Types of Exposure - User data, customer information, financial data, etc. • Impact of Exposure - Public perception, legal exposure, financial risk, etc. Business Value • Alignment with drivers

Five Keys to Building Your Strategy 8 4. Define the Role of Mobile Device Management. • Understand what you will manage. • Policies across various usage and device types. • Are these devices still “personal” if managed by corporate MDM? • Is MDM part of a larger services strategy? MDM is not the magic silver bullet that addresses all mobility issues.

Five Keys to Building Your Strategy 9 5. Develop the Roadmap and Action Plan. • Mobility Strategy • Enterprise Information Management • IT Delivery and Support • Policy Definition • Policy Governance • Network Infrastructure • Security Infrastructure • App Development Platform • MDM Platform • Telecom Expense Management • Service Management The Action Plan should measure impact within weeks, not months. Mobile Maturity Matrix IT Strategy Roadmap Maturity Ranking

10 Business Drivers Market Opportunity Process Innovation Transformation Need Mobility Readiness BYOD Strategy Risk Management IT Roadmap Device & App Support Business Strategy IT Strategy Enterprise Mobility Strategy Define Your Mobility Management Strategy

IT Readiness Assessment Overview 11 Step 1: Direction Setting BUSINESS DRIVERS ENVISIONED MOBILE SCENARIOS MARKET OPPORTUNITY Step 2: Assessment, Risk Analysis and Standards MOBILE APP AND BYOD RISK PROFILE TECHNOLOGY MATURITY ASSESSMENT MOBILE POLICY AND PROCEDURES Step 3: Roadmap and Next Steps IT ROADMAP RECOMMENDATIONS ACTION PLAN Accelerated timeframe is 2 weeks vs. typical timeframe of 4 weeks.

IT Readiness Assessment 12 Step One: Direction-setting BUSINESS DRIVERS ENVISIONED MOBILE SCENARIOS MARKET OPPORTUNITY • Establishes short and long-term goals • Identifies: • business drivers • stakeholder needs • end-user profiles • mobility and security requirements

IT Readiness Assessment 13 Step Two: Assessment and Analysis MOBILE APP AND BYOD RISK PROFILE TECHNOLOGY MATURITY ASSESSMENT MOBILE POLICY AND PROCEDURES • Benchmarks and evaluates IT maturity and capability to manage EMM in three key areas: • maturity assessment • risk profile • mobile standards • Identifies knowledge, process and capability gaps

IT Readiness Assessment 14 Step Three: Roadmap and Next Steps IT ROADMAP RECOMMENDATIONS ACTION PLAN • Mobility Roadmap is a detailed deployment plan. • how to execute established strategy and achieve goals • prioritized actions, resource requirements, timelines and costs

Accelerated Assessment Timeline 15 2 Weeks Step I: Assess Maturity, Technology, Risk, Standards Step II: Gap Analysis, Roadmap & Next Steps Kickoff Executive Readout 1 Week 1 Week

Martin Ezzo, Practice Director, Enterprise Mobility Management Pomeroy Martin Ezzo is a seasoned executive with over 25 years of industry experience developing, communicating and executing corporate strategic vision. His wealth of experience in the Information Technology arena includes leading high-powered teams in the development, implementation and operation of large complex solutions in the area of IT Service Management, specializing in End-user Services, Systems Management, Data Center Operations, Enterprise Mobility and IT Outsourcing.

For more information on conducting a mobility readiness assessment for your company, visit http://info.pomeroy.com/mobility_assessment.html For more information about Pomeroy, visit www.pomeroy.com

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