BT in Mining, Oil & Gas

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Information about BT in Mining, Oil & Gas

Published on February 19, 2014

Author: btletstalk



A presentation on the networked IT and communications services which BT brings together globally to connect the mining, oil and gas industries to a better future.
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Global Mining, Oil and Gas Connecting the natural resources industries for a better future BT Global Services February 2014

We help you make the connections you need to succeed We provide the networked IT services to connect the mining, oil and gas industries to a better future. All the super-majors, many nationals, service companies, integrated petrochemical manufacturers and mining multinationals rely on our services. We help them manage risk, exploit scarce reserves and skills, and work more efficiently, productively and safely. We connect exploration trucks, deep sea platforms, mines, refineries, storage facilities, call centres, commodity trading desks, service stations and offices. We make secure connections globally and locally in over 170 countries. 2

We connect you with solutions to the issues you face Because… You need to… Economic power-bases are shifting, geopolitical risk and uncertainty are growing Connect people, systems and information with each other wherever they are needed Once-marginal geographies and technologies are now viable Transfer information across systemic, geographical & organisational boundaries Individuals have the power to like or vilify your brand instantly and globally Meet the multi-channel contact preferences of today’s customers Skills and talent are in short supply Attract and retain people by letting them work where and how they want 3

How these forces affect the whole mining, oil and gas value chain Exploration Extraction & production Refining & processing Distribution Marketing Commodity Trading Retailing Offices Specialist service companies Improve strike rate Connect in remote areas Move seismic data fast Connect with remote geoscientists Recover resources efficiently Achieve uninterrupted production Monitor assets remotely Maximise asset utilisation Extend supply chain visibility Operate more efficiently Optimise utilisation of storage facilities Reduce HSE incidents Remain physically and digitally secure Manage the warehouse Track consignments and assets Communicate seamlessly with third party logistics providers Offer superior customer service Serve the multichannel customer Save cost through selfservice Manage trade orders and payments Connect with the market Maximise service station sales Access market information services Maximise online trade sales Execute trades at ultra-high speed Process transactions efficiently Process payments and settle efficiently Manage customer relationships and loyalty Remain compliant Operate service station stores efficiently Connect offices worldwide Connect within office and campus Support unified comms Optimise workspace Save office space costs Save energy 4

The networked IT services you need to succeed in every area Exploration Extraction & production Connectivity Global WAN Satellite Refining & processing Distribution Data centre Cloud computing Warehouse management Secure integration of IT and operating technologies Wi-fi Mobile Inventory management Telemetry Radio Process control comms Field force tracking Transport-asset tracking Logistics Data transfer Telemetry Cyber security Asset monitoring Physical security Field force automation Marketing Trading Retailing Offices Global virtualised customer contact Multi-channel customer management systems Messaging, email and collaboration Connection with energy and commodity market s Point of Sale Access to information services and trading venues International inbound call routing Footfall analytics Unified comms Inventory management Email Post-trade settlement and payment processing services Store-staff mobility Enterprise social media Online order and payment processing E-commerce Digital signage Store wi-fi eLearning CCTV WAN LAN IP telephony Workspace optimisation CRM and loyalty Energy saving technology Managed payments Bring your own device (BYOD) Underpinned by Global WAN LAN Telephony Radio Satellite Security Conferencing Data centre 5

Exploration Connectivity, computing and communications for remote teams on land or sea How we support one particular super-major’s exploration activities: – – – – – We provide our own WAN in their home country and Manage their NNI (network-to-network integration) in rest of world We connect their remote exploration teams by satellite Radio networks on platforms Telemetry and emergency communications network We can connect your exploration teams by satellite We’ll supply and manage your rugged field devices We’ll give your people secure remote systems access We’ll support your temporary activities with cloud infrastructure We’ll give you cost-effective roaming access by mobile 6

Extraction and production We help reduce production costs for global mining, oil and gas companies “BT has helped us bring together our remote operations so we can truly leverage our global scale.” Mike Bowden, Group Chief Information Officer, Anglo American Our services enable Anglo American and Kinross to maximise asset productivity, optimise infrastructure uptime and reduce extraction costs Robust, flexible, scalable infrastructure around the world Connecting oil and gas service companies with their clients Environmentally-friendly data centres in all regions Safeguard people & assets with field force tracking & telemetry 7

Refining and processing Our IT standardisation and security mean uninterrupted processing for BASF “…consistent standards and reliable service delivery on a global scale… BT kept convincing us with innovative solutions and the high level of commitment of their employees.” Fareed Mohammed, CTO, BASF BT connects all BASF 650 sites worldwide, provides 400 LANs and IP telephony for 50 sites. We manage all their ICT standards and processes, giving global standardisation and allowing for the rapid integration of corporate acquisitions. IT security is now an agent of operational productivity We have a full range of world-class cyber security services Physical security and business continuity services Visibility of your security threats with Assure Analytics 8

Distribution BT enables you to see where everything is, and so work as efficiently as possible “We chose BT because it is a well-established and financially stable company that could offer us leading technology with global reach. BT has also shown a strong commitment to China and we have been impressed with its people, its collaborative approach, and the technology innovation around its 21st Century Network.” Xiuping Wang, General Manager of Enterprise Strategy Planning, China Shipping China Shipping, operates a significant oil and LNG tanker fleet. They chose a BT IP Connect network to connect 37 sites across Asia Pacific and the Americas, giving them with 6 times the bandwidth for 20% less cost than their old network. ‘Trace’ inventory and assets throughout the distribution network Field force automation services streamline distribution operations Specialist logistics applications and the underlying infrastructure Pacific Rubiales (Columbia) communications network 9

Marketing Complete customer management technology that delivers superior service Cloud-based Contact Centre Service Provider of the Year 2013 Frost & Sullivan Asia Pacific ICT Awards We provide international inbound call routing and cloud contact services to one un-named super-major. The solution supports 1500 agents at nine sites worldwide, helping them to keep their customers loyal. End-to-end customer relationship management solutions International inbound call routing from 170 countries Cloud-based and on-site contact centres by all major vendors Self-service, call recording and queue-management platforms 10

Energy and commodity trading Connect securely to the market and trade efficiently and compliantly NYSE Euronext BT technology underpins vibrant vision for trading floor transformation Australia’s Financial and Energy Exchange Singapore Exchange uses BT as its cloud connectivity provider SGX links Chicago and London to Asia using BT A third of the world’s trading floors use BT technology Market access, trading turrets, messaging, payment & settlement BT Radianz is the largest trading community in the world Top 10 global exchanges and top 50 broker dealers use BT 11

Retailing Maximise retail sales by making your service stations more efficient Visa Europe choose BT to help process €2 million of payments every minute BT’s services for retailers can help you maximise service station sales, process transactions quickly, operate your shops efficiently and increase customer loyalty Full range of specialist IT services for retailers Network, tills, digital signs and CCTV Inventory management and in-store wi-fi Payment processing services, loyalty schemes and CRM 12

Office workers Attract and retain scarce skills by letting people work where and how they want Transform office working – slash your office costs and boost your people’s productivity As leaders in this field, BT have proven that we can deliver: • 25-40% lower office space costs • 10-20% increase in knowledge-worker productivity • 20% better skills retention Optimise your workplace and people-management practices Install the global infrastructure to enable hyper-productivity Exploit the power of unified communications and collaboration Embrace the trend of bringing your own device - securely 13

What makes BT the only real choice Our unique role: communications integrators Global network capabilities Leading scope of services “ BT has helped us bring together our remote operations so we can truly leverage our global scale and reapply best practice from wherever it is created to wherever it is needed. ” Mike Bowden, Group Chief Information Officer and Head of Shared Services, Anglo American 14

Customer Showcases in Beijing, Hong Kong, London, New Delhi, New York, Shanghai, Singapore, Sydney, Tokyo 15

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