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Branch of the Future - with MS CRM

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Information about Branch of the Future - with MS CRM
Business & Mgmt

Published on March 15, 2014

Author: WimGeukens

Source: slideshare.net

Description

How MS CRM can help you to make a branch of the future work !
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www.veripark.com Branch of the Future Ozkan Erener CEO 18 Feb 2014

Agenda • VeriPark Introduction • Mobile App for Queuing System • Branch Appointment System for Call Center • Branch Meeter & Greeter Tablet App • Single View of Customer with Queuing System Integration • Next Best Offer Display System • Self-service Terminals with E-forms Abilities • Automated Customer Satisfaction Surveys • Public Remote Assistance Kiosk 2

Mobile App for Queuing System © 2012 VeriPark

Branch Appointment System for Call Center © 2012 VeriPark

Branch Meeter & Greeter Tablet App © 2012 VeriPark

Selling at a Branch Visit Queueing / 360 / Alerts © 2012 VeriPark

Single View of Customer with Queuing System Integration © 2012 VeriPark

Business Need for Single View – Provides targeted campaigns information – Eligible products information – Loads up in 5 seconds – Consolidates many screens into one screen – Increased compliance – Pro-active actions management – Consolidated interactions history Servicing efficiency Cross sell / up sell tool Alerting tool Interaction history display tool

Single View for a retail banking client

Queuing System

Next Best Offer Display System © 2012 VeriPark

Branch Manager Dashboard Targets / Actuals / Offers © 2013 VeriPark

Branch Manager Dashboard

Self-service Terminals with E-forms Abilities © 2012 VeriPark

Akbank Concept Branch © 2013 VeriPark

© 2010 VeriPark 36

Automated Customer Satisfaction Surveys © 2012 VeriPark

Public Remote Assistance Kiosk © 2012 VeriPark

Teller Cash Recycler Remote Location Video Teller Palm Authentication Webcam Touch Screen Monitor Customer Overview

Customer comes to Satellite Branch

Customer initiates Video Conversation

Video Teller receives the call Customer tells his request to Teller

Video Teller starts Cash Withdrawal Transaction

Teller verifies Customer with Palm Authentication

Teller executes the transaction and Customer receives the money

• Ozkan Erener • General Manager • +971 4 304 2438 • VeriPark – www.veripark.com • oerener@veripark.com Questions and Answers

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