Published on March 15, 2014
www.veripark.com Branch of the Future Ozkan Erener CEO 18 Feb 2014
Agenda • VeriPark Introduction • Mobile App for Queuing System • Branch Appointment System for Call Center • Branch Meeter & Greeter Tablet App • Single View of Customer with Queuing System Integration • Next Best Offer Display System • Self-service Terminals with E-forms Abilities • Automated Customer Satisfaction Surveys • Public Remote Assistance Kiosk 2
Mobile App for Queuing System © 2012 VeriPark
Branch Appointment System for Call Center © 2012 VeriPark
Branch Meeter & Greeter Tablet App © 2012 VeriPark
Selling at a Branch Visit Queueing / 360 / Alerts © 2012 VeriPark
Single View of Customer with Queuing System Integration © 2012 VeriPark
Business Need for Single View – Provides targeted campaigns information – Eligible products information – Loads up in 5 seconds – Consolidates many screens into one screen – Increased compliance – Pro-active actions management – Consolidated interactions history Servicing efficiency Cross sell / up sell tool Alerting tool Interaction history display tool
Single View for a retail banking client
Next Best Offer Display System © 2012 VeriPark
Branch Manager Dashboard Targets / Actuals / Offers © 2013 VeriPark
Branch Manager Dashboard
Self-service Terminals with E-forms Abilities © 2012 VeriPark
Akbank Concept Branch © 2013 VeriPark
© 2010 VeriPark 36
Automated Customer Satisfaction Surveys © 2012 VeriPark
Public Remote Assistance Kiosk © 2012 VeriPark
Teller Cash Recycler Remote Location Video Teller Palm Authentication Webcam Touch Screen Monitor Customer Overview
Customer comes to Satellite Branch
Customer initiates Video Conversation
Video Teller receives the call Customer tells his request to Teller
Video Teller starts Cash Withdrawal Transaction
Teller verifies Customer with Palm Authentication
Teller executes the transaction and Customer receives the money
• Ozkan Erener • General Manager • +971 4 304 2438 • VeriPark – www.veripark.com • firstname.lastname@example.org Questions and Answers
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