BPO WorldWide Call Center/Contact Center

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Information about BPO WorldWide Call Center/Contact Center

Published on January 3, 2017

Author: JaroslavaJaroslavcev

Source: slideshare.net

1. BPO WorldWide SIA ,Duntes 6, LV-1013 Riga Latvia; +371 67660633; sales@bpoww.com

2. goes “beyond the obvious” of the service level agreement and focus on building better, more comprehensive, outsourcing relationships from the start. With high standards we create a positive experience with every customer interaction by delivering professionally trained employees, process management and using up-to date technology solutions. Evolving with the market we deliver the best possible service available. Our company offers multilingual support in many ways – from full service live operator customer to offering e-mail or LiveChat support only. Multilingual customer support is often the “next step” that can generate additional revenue and keep your customers happy. BPO WorldWide pays a lot of attention to customer experience innovation, employee engagement, service quality and aligning business objectives, communication, executive relationship building. Bringing out the non-key activities and delegating certain responsibilities to the third party abroad would definitely insure your company to reduce expenses and therefore significantly increase the efficiency of company operations as well as give you an opportunity to pay more attention to other aspects of the existing business, launching new projects. Why BPO WorldWide : • 95% of Latvian residents in addition to their mother tongue are able to speak at least one or more foreign languages. Languages spoken: English, German, Swedish, Danish, Norwegian, Russian, Latvian • Sectors covered by BPO WorldWide: Airlines support, Telemarketing (healthcare, food, technology, software and many others), Booking of tickets/rooms/meetings, Logistics, IT support, Technical support in VoIP companies • Provide our people with one on one real time coaching and rotate them between different projects • Solution driven workforce, which not only executes given tasks but adds value to the company and resolves occurring issues • Educated and qualified labour pool • Latvia is the perfect choice for western business culture • Latvia is in top 7 in the world and top 4 in EU by internet speed ranking • 24/7/365 support BPO WorldWide SIA ,Duntes 6, LV-1013 Riga Latvia; +371 67660633; sales@bpoww.com

3. Our expertise: • Inbound services:  Inquiries, Requests and Complaints Handling  Customer service  Technical support  Call Overflow / After Office Hours Support  Appointment setting  Order taking/reservation/booking  Customer care  Direct response(TV/Radio)  Inbound surveys  Lead generation  Email response • Outbound services (Telemarketing Services):  Appointment setting  Sales  Billing Reminder  Lead generation  Surveys  Up-Selling / Cross-Selling  Market research • Live Chat Support • Setting and supporting IVR system • Email and SMS services (mass messaging) BPO WorldWide SIA ,Duntes 6, LV-1013 Riga Latvia; +371 67660633; sales@bpoww.com

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