Blueprint for the Future of IT

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Information about Blueprint for the Future of IT

Published on March 11, 2014

Author: CAinc



Do you know what you should be doing to position IT for leadership in today’s hyper-competitive, mobile world? Learn more in this infographic based on new research that highlights how the role of IT is changing and the steps needed for IT to remain relevant and strategic to the business. Download the whitepaper at

What should the blueprint for this “Future IT” look like? Blueprint for the Future of IT New research commissioned by CA Technologies and conducted by Vanson Bourne illustrates how radically the role of IT is changing in today's business—and not always to the benefit of IT leaders and staffers. The survey of 1,300 senior IT leaders from large organizations in 21 countries explored the IT department as it is today and what it might become in the future. One thing is clear: The world of IT is changing, and we need to build a different IT department. Greater Spending on New Business Services IT spending overall is moving away from “lights on” towards new business initiatives. Spending on new products and services is expected to grow in the next three years from 49% to 59% of the total IT budget. new services maintenance 49% 51% 59% 41% Today in 3 years IT Budget: Maintenance vs. New Broker, Consultant, or Sole Provider? 39% of respondents now see the IT department as a service broker or consultant to the line of business, rather than a sole-source provider of IT services. IT acts as a service broker and advises the business on recommended vendors and then negotiates terms IT provides all the required apps/services via on-premise and/or cloud resources IT acts as a consultant to the business departments but they do their own sourcing The Future of IT, as Predicted by the People in IT Over 70% of IT staff see big changes ahead for the role of IT in business, but there is no consensus on who in the organization will be responsible for IT. What Has IT Done for Us Lately? The research also shows that today’s IT organizations are not quantifying the value they provide to the business, further lessening the importance of their role. There is an appalling lack of use of modern software tools for tracking and communicating back to the business. While the majority of respondents are frequently tapping ‘what, if’ analysis tools for IT planning, the numbers drop when the metrics pertain to measuring the benefits of current IT investments and understanding how a shift in investment will impact the business . This type of information could show the business how IT saved money, increased revenue, and more. IT Functions: Who Will Be Responsible? 28% 34% 17% 13% 8% Stay the same as today Some IT functions will move to other departments but IT will remain a separate specialized department Most IT functions will move to other departments but IT will remain a separate specialized department All IT functions will be incorporated into other departments and IT specialists will report to LOB mgmt. All IT in the organization will be outsourced Technical Roles Shrink, Replaced by Business Roles While the IT department will still have a role in managing, securing, and fixing the organization’s infrastructure, data, and apps, that role will shrink as business-oriented responsibilities give IT an opportunity to be more strategic to the organization. 61% 10% 29% Act Now. Download the whitepaper at Remove existing walls and expand role 53% 39% 27% revenue increased to show money saved! METRICS ADD Primary Role of ITTechnical Roles Business Roles Ensuring the organization’s critical data is secure Maintaining the organization’s infrastructure & apps Providing technology support to employees Fixing problems as they arise Strategic business partner and advising the business Improving the customer experience Driver of new business Developer of new, innovative products/services 50% 43% 41% 35% 40% 32% 35% 34% 30% 35% 29% 35% 14% 25% 11% 17% Today In 3 Years Conclusion IT leaders need to understand the full scope of the shift taking place in IT, learn the value that only IT can provide to the business, and and get the specific guidance needed to evolve their role and increase IT's relevance. Which describes the primary role of IT in your org, now and in 3 years? Follow the Money The IT department is no longer the only one making sizable IT investments. In fact, more than one-third (35%) of IT spending is occurring outside of the IT department today – and that number is expected to grow to 44% in three years. call: 555-0987 IT department

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